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Added 26 mins ago
B
Junior Mechanical Designer
Berendsen
Oakville, ON
- Full-time
…can lead to a rewarding career in senior design, applications engineering and sales, product management or…
Added 56 mins ago
G
Sales Coordinator
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- Full-time
As our Sales Coordinator, you'll work directly alongside a Regional Market Manager, playing an integral role in developing opportunities, coordinating technical solutions, and moving…
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Director of Operations
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- $150,000 to $180,000 CAD / year
- Full-time
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Toronto, ON · Markham/Toronto, ON
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FH
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- Full-time
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- Full-time
We are seeking an experienced Key Account Manager for a large company in the industrial sector. This individual will assume strategic responsibility for a portfolio of key accounts, with a…
Added 3 hours ago
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Solution Architect-Presales
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- Full-time
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Added 4 hours ago
UH
Timber-Tech Truss LP. - Design Manager
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Timber-Tech Truss is looking for an experienced Design Manager to lead and manage our design team, ensuring timely, accurate, and cost-effective design of engineered wood products (EWP) and…
Added 5 hours ago
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Product Line Manager - Geomembrane & Specialty Market
IPG
NB · New Brunswick, Canada
- Full-time
Title: Product Manager - AgGeo & Specialty market
Added 9 hours ago
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PME Airport Services Fueler
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- Full-time
…offer a full suite of specialized aviation services - from engineering and maintenance capabilities, part sales and logistics management to aircraft leasing, and contract flying…
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Manager – Banking Cloud & Platform Engineering (35857)
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Marketing Manager
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Toronto, ON
- Full-time
· Cross-Functional Collaboration: Work closely with the CEO, COO, Sales, Development, Engineering, and other internal stakeholders to understand customer needs and effectively communicate…
Added 20 hours ago
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Strategic Sourcing Manager
American Iron & Metal (AIM)
Montreal, QC
- Full-time
…metal recycling, decommissioning and demolition, auto-parts sales and recycling, manufacturing of solder assemblies, construction waste recycling, and production of customized industrial…
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Manager, Marketing & Demand Generation
EERS
Montreal, QC
- Full-time
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Manager, Project Management
American Iron & Metal (AIM)
Hamilton, ON
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The Manager, Project Management is responsible for leading the planning, execution, and delivery of construction, mechanical, and facility improvement projects across multiple operational…
Added 23 hours ago
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Optical AI Product Line Manager
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Added 1 day ago
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Product Manager, New Products
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- Full-time
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Added 1 day ago
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Director of Business Development
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Added 1 day ago
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Manager, Business Development - Canada
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Remote, Canada
- Full-time
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Added 1 day ago
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Manager, Business Development - Canada
ReVisionz
Calgary, AB
- Full-time
The Manager, Business Development operates as an individual contributor who spends much of their time in the field, meeting prospects and clients face to face. The role has no direct…
Added 1 day ago
S
Regional Sales Manager, Nuclear
Shawflex
Concord, ON
- Full-time
As Regional Sales Manager, Nuclear, you will play a critical role in growing Shawflex's nuclear products and services business across Canada. Success in this role means expanding sales and…
Added 1 day ago
S
Regional Sales Manager, Nuclear
Shawflex
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- Full-time
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Marriott International

Rooms Operations Manager

Calgary, AB, Canada

Pay Range: $67,145-$84,000 annually · Full-time

Apply About employer

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Job details

Pay: Pay Range: $67,145-$84,000 annually
Job type: Full-time
Apply by: Nov 18, 2026
Experience: High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
Posting language: English
Posted: Oct 19, 2026

Original job description

Additional InformationFront Office & Housekeeping

Job Number26135556

Job CategoryRooms & Guest Services Operations

Location110 9th Avenue SE, Calgary AB T2G 5A6, Canada VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position Type Management

Pay Range: $67,145-$84,000 annually

Bonus Eligible: Y

Job Summary

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education And Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Room Operations Team

Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
Verifies that the team has the capabilities to meet expectations.
Leads by example demonstrating self-confidence, energy and enthusiasm.
Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Function(s)

Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
Follows property specific second effort and recovery plan.
Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
Takes proactive approaches when dealing with employee concerns.
Extends professionalism and courtesy to employees at all times.
Communicates/updates all goals and results with employees.
Meets semiannually with staff on a one-to-one basis.
Assists/teaches the team scheduling against guest and hours/occupied room goals.
Performs hourly job functions as needed.
Performs other duties, as assigned, to meet business needs.

Managing And Monitoring Activities That Affect The Guest Experience

Understands the brand's service culture.
Provides excellent customer service by being readily available/approachable for all guests.
Strives to continually improve guest and employee satisfaction.
Takes proactive approaches when dealing with guest concerns.
Extends professionalism and courtesy to guests at all times.
Responds timely to customer service department request.
Verifies that all team members meet or exceed all hospitality requirements.

Managing Profitability

Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
Verifies that a viable key control program is in place.
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Strives to maximize the financial performance of the department.

Conducting Human Resources Activities

Interviews and assists in making hiring decisions.
Receives hiring recommendations from team supervisors.
Verifies that orientations for new team members are thorough and completed in a timely fashion.
Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
Celebrates successes and publicly recognizes the contributions of team members.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Calgary Marriott Downtown Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

Assist in managing front office, housekeeping, and engineering operations while leading staff and improving guest and employee satisfaction. Monitor service standards, staffing, quality, and financial performance, and support hiring, onboarding, and employee development.

Requirements

Requires either a high school diploma or GED with four years of relevant experience, or a two-year degree in a related field with two years of relevant experience. Relevant experience may be in guest services, front desk, housekeeping, or a related professional area.

Skills

Rooms Operations Management
Front Office Operations
Housekeeping Operations
Engineering and Maintenance Coordination
Guest Services
Customer Service
Team Leadership
Staff Scheduling
Employee Engagement
Guest Satisfaction
Financial Performance Management
Budget and Cost Management
Quality Auditing
Hiring and Onboarding
Performance Monitoring
Conflict Resolution

Visa sponsorship

Not detected in the job text

Keywords

Rooms Operations
Front Office
Housekeeping
Engineering and Maintenance
Guest Services
Guest Satisfaction
Employee Satisfaction
Team Leadership
Staff Scheduling
Productivity Goals
Service Standards
Guest Recovery
Quality Audit
Key Control
Financial Statements
Performance Reports
Cost Reduction
Hiring
Employee Orientation
Human Resources
Disciplinary Procedures
Standard Operating Procedures
Local Operating Procedures
Hospitality
Hotel and Restaurant Management
Business Administration

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