Front desk agent – part-time

Marriott Québec Centre-Ville | Québec

Employment Status: Part-time - Approximately 24 hours per week
Schedule: Availability for day and evening shifts, weekends, and one weekday
Opportunity for full-time hours during peak seasons

About Us

Located in the heart of downtown Quebec City, Marriott Quebec City Downtown welcomes a diverse range of guests in an environment where exceptional service and guest satisfaction are at the core of everything we do.

We are looking for a dynamic, welcoming, and guest-focused individual to join our Front Desk team.

Why Join Our Team?

• A positive and stimulating work environment with a welcoming team

• Opportunities for professional development and career advancement within the Marriott network

• Group insurance, an employee assistance program, and a retirement savings plan with employer contributions, subject to eligibility requirements

• Employee recognition programs

• Discounts on public transportation and parking

• Exclusive employee rates at Marriott hotels worldwide

Your Main Responsibilities

• Warmly welcome guests and provide professional, personalized service throughout their stay

• Handle guest check-ins and check-outs in accordance with Marriott service standards

• Manage reservations, special requests, and transactions related to guest stays

• Respond to guest inquiries, provide solutions, and ensure guest satisfaction

• Work closely with other hotel departments to ensure smooth daily operations

• Complete administrative follow-ups and maintain accurate information in hotel systems

What We're Looking For

• Previous hospitality experience preferred, with experience at a Marriott-branded property considered an additional asset

• Fluency in both French and English is essential, due to frequent interactions with English-speaking guests

• Excellent communication and customer service skills

• Strong organizational skills, independence, and the ability to manage multiple tasks simultaneously

• Team spirit, professionalism, and initiative

• Mandatory availability for both day and evening shifts on Saturdays and Sundays, as well as one full weekday

• Flexibility to work additional hours during peak seasons

Ready to Join Our Team?

At Marriott Quebec City Downtown, every interaction is an opportunity to create a memorable guest experience.

Join a team where your personality, dedication, and passion for hospitality truly make a difference!