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Added 1 min ago
Service Technician - Vancouver, BC
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MAC Southcentre - Keyholder Part Time - Calgary AB
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Marriott

Assistant Banquets Manager (1 Year Contract)

101 Lyon Street North, Ottawa, ON, K1R 5T9, Canada

Job type: Full-time
Experience: High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.
Posting language: English
Posted: Sep 28, 2026

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Original job description

JOB SUMMARY

Entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes. Responsible for managing financial and administrative duties.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Department Operations and Inventories

Manages departmental inventories and assets including par levels and maintenance of equipment.

Conducts monthly department meetings with the Banquet captains and employees.

Maintains attendance log for banquet employees.

Maintains and enforces established sanitation levels.

Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).

Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.

Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).

Uses banquet beverage “Use” records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.

Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.

Schedules banquet service staff to forecast and service standards, while maximizing profits.

Participating in and Leading Banquet Teams

Attends and participates in all pertinent meetings.

Leads shifts and actively participates in the servicing of events.

Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.

Providing and Ensuring Exceptional Customer Service

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Responds to and handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Strives to improve service performance.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Reviews quarterly Meeting Planner Survey and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.

Conducting Human Resources Activities

Interviews and hires Banquet captains and employees with appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Ensures employees understand expectations and parameters.

Observes service behaviors of employees and provides feedback to individuals.

Reviews comment cards and guest satisfaction results with employees.

Participates in the development and implementation of corrective action plans.

Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Delta Hotels Ottawa City Centre takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

The Assistant Banquets Manager leads banquet staff in executing events while managing departmental inventories, financial duties, and administrative tasks. They are responsible for ensuring high-quality service, training staff, and maintaining guest satisfaction standards.

Requirements

Candidates must have a high school diploma or GED and at least two years of experience in event management, food and beverage, or a related field. The role requires strong leadership skills and the ability to manage departmental operations effectively.

Skills

Event management
Food and beverage
Staff training
Inventory management
Customer service
Financial management
Leadership
Sanitation compliance
Scheduling
Conflict resolution
Hiring
Performance management
Safety procedures
Food and wine pairing

Visa sponsorship

Not detected in the job text

Keywords

Banquet management
Event execution
Inventory control
Staff scheduling
Guest satisfaction
Food and beverage
Hospitality
Performance management
Sanitation standards
Budgeting
Team leadership
Recruitment
Safety compliance
Meeting planner survey
Liquor cost control
Service standards
Event presentation
Customer relations
Operational management
Maternity leave coverage

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