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Added 2 hours ago
Brand concierge
Applewood Nissan Langley
Langley (District), BC · Langley, BC
Full-time
Role Description The Brand Concierge is a full-time, on-site role based at Applewood Nissan Langley in Langley, BC. This position is responsible for greeting guests, managing reception…
Added 3 hours ago
Senior Team Leader, Concierge Guest Experience
AccorHotel
Moncton, NB
Full-time
We are seeking an experienced and inspiring Senior Team Leader to support and guide our Concierge Guest Experience team for the Orient Express Sailing Yachts. In this role, you will lead…
Added 3 hours ago
Ski Concierge (Winter Seasonal)
Four Seasons Hotels and Resorts
Whistler, BC · Four Seasons Whistler
Full-time
As a Seasonal Full Time Ski Concierge, you will assist guests with their ski and snowboard gear before and after a day on the mountain. This role is suitable to someone who performs well in…
Added 6 hours ago
Assistant Front Desk Manager
Marriott
Edmonton, AB
Full-time
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Added 7 hours ago
P/T Gatehouse Guard
GardaWorld
Toronto, ON
As a casual Security Guard, your role will vary depending on the day and special event. Whether it’s customer service, patrols, or surveillance, we need you to adapt with agility and…
Added 22 hours ago
Visitor Experience Concierge
Royal Ontario Museum
Toronto, ON
$23.74 to $27.13 CAD / hour
Part-time
…at ROM for a rewarding opportunity as a Visitor Experience Concierge during our upcoming peak…
Added 23 hours ago
Akira Back General Manager (Full-Time)
AccorHotel
Ottawa, ON
Full-time
Managing the day to day operations of the restaurant with active presence on the floor leading your team to deliver service excellence including opening/closing duties and…
Added 1 day ago
Guest Service Agent Lead 3rd Shift
River Cree Resort & Casino
Spruce Grove, AB
Full-time
Understands the functions of the Bell Staff, and Concierge/Guest Services operations.
Added 1 day ago
Guest Service Agent Lead 3rd Shift
River Cree Resort & Casino
Enoch, AB
Full-time
Understands the functions of the Bell Staff, and Concierge/Guest Services operations.
Added 1 day ago
Lobby Concierge
BGIS
Toronto, ON
Full-time
The Lobby Concierge serves as the front-of-house workplace experience lead and primary point of contact for employees, visitors, clients, and building occupants. Positioned at a highly…
Added 1 day ago
Accountant, Assurance [Audit]
Doane Grant Thornton
BC · Vancouver, BC, British Columbia
Full-time
…and hear from a variety of perspectives, a place where every day is different and having the courage to grow is part of who you are. And when all this comes together, well that’s when the…
Added 1 day ago
Events & Service Desk Coordinator
Ricoh
Burnaby, BC
Full-time
Support concierge services and the company store by assisting with day-to-day operations, responding to employee inquiries, and ensuring a positive customer experience.
Added 2 days ago
Guest Services Representative - Willowbrook Shopping Centre - Part Time
QuadReal Property Group
Langley (District), BC · Langley
Part-time
…exciting community but also play a central role in providing concierge best-in-class services to elevate the overall satisfaction of our valued guests. Are you ready to be at the front of…
Added 3 days ago
Front Desk Agent (Winter Seasonal)
Four Seasons Hotels and Resorts
Whistler, BC · Four Seasons Whistler
Full-time
…and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a…
Added 3 days ago
Overnight Front Desk Supervisor
Four Seasons Hotels and Resorts
Whistler, BC · Four Seasons Whistler
Full-time
…and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a…
Added 3 days ago
Industrial Security Guard - PT
GardaWorld
Langley (District), BC · Surrey, BC · Langley, Brit
Part-time opportunities are available on Saturdays and Sundays with day shifts from 8:00 AM to 4:00 PM, afternoon shifts from 4:00 PM to 12:00 AM, and overnight shifts from 12:00 AM to 8:00…
Added 3 days ago
Security Concierge (Casual/On-Call)
New Athens Creek
Penticton 1, BC
Part-time
We are looking for a motivated, hard-working and enthusiastic Security Concierge to join our team at Athens Creek Retirement Lodge, an independent senior living residence in Penticton.
Added 3 days ago
Campus Security Guard - Overnight ( PT )
GardaWorld
Vancouver, BC
…service. This is an opportunity to make a meaningful impact every day while working in a dynamic, community-focused setting where safety, integrity, and respect are at the heart of…
Added 3 days ago
Care Co-ordinator
Bupa UK
Toronto, ON
Full-time
To achieve this outcome, you will be reviewing non-complex inpatient and day hospital admissions and discharges, and prioritising daily reviews
Added 3 days ago
Casual Surveillance Security Guard
GardaWorld
Burnaby, BC
As a casual Security Guard, your role will vary depending on the day and special event. Whether it’s customer service, patrols, or surveillance, we need you to adapt with agility and…
Added 3 days ago
Concierge & Property Administration Coordinator
Marcon
Vancouver, BC
$21 to $26 CAD / hour
Full-time
You will support day-to-day concierge services including resident and guest welcome, package handling, access control, amenity bookings, move-ins, maintenance requests, and resident…
Added 3 days ago
Industrial Casual Security Guard
GardaWorld
Fort McMurray, AB
As a casual Security Guard, your role will vary depending on the day and special event. Whether it’s customer service, patrols, or surveillance, we need you to adapt with agility and…
Added 3 days ago
Concierge & Property Administration Coordinator
Marcon Construction
Vancouver, BC
$21 to $26 CAD / hour
You will support day-to-day concierge services including resident and guest welcome, package handling, access control, amenity bookings, move-ins, maintenance requests, and resident…
Added 3 days ago
Lobby Concierge
BGIS
Toronto, ON
Full-time
The Lobby Concierge serves as the front-of-house workplace experience lead and primary point of contact for employees, visitors, clients, and building occupants. Positioned at a highly…
Added 4 days ago
Brand Concierge
Poppy Barley Inc.
Calgary, AB
Part-time
As a Brand Concierge at our Market Mall location, you’ll strive to deliver exceptional customer service that demonstrates our value of luxury for the people. You’ll have an opportunity to…

Marriott

Assistant Front Desk Manager

10344 102nd Street, Edmonton, AB, T5J 0K9, Canada

Job type: Full-time
Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

JOB SUMMARY

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supports all day-to-day operations.

Understands employee positions well enough to perform duties in employees' absence.

Coaches, counsels and encourages employees.

Handles employee questions and concerns.

Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.

Guides daily Front Desk shift operations.

Communicates performance expectations to employees in accordance with job descriptions for each position.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Strives to improve service performance.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and property occupancy.

Understands the impact of Front Desk operations on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service within guidelines.

Handles guest problems and complaints seeking assistance from supervisor as necessary.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implementing the customer recognition/service program, communicating and ensuring the process.

Assists in the review of comment cards and guest satisfaction results with employees.

Ensures employees have the proper supplies and uniforms.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

Supporting Handling of Human Resource Activities

Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Provides feedback to individuals based on observation of service behaviors.

Participates in an ongoing employee recognition program.

Conducts training when appropriate.

Participates in the employee performance appraisal process.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.

Complies with loss prevention policies and procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: JW Marriott Edmonton ICE District takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply About employer

More about this job

Responsibilities

Lead and support daily front desk and front office operations, including guest services, staffing, shift coordination, and achievement of service and financial goals. Coach and train employees, resolve guest concerns, monitor service quality, and support guest recognition, administrative, and loss prevention processes.

Requirements

Applicants need a high school diploma or GED and two years of experience in guest services, front desk, or a related professional area, or a two-year degree in a relevant field with no work experience required. Relevant fields include hotel and restaurant management, hospitality, and business administration.

Skills

Front Desk Operations
Guest Services
Team Leadership
Customer Service
Guest Relations
Conflict Resolution
Staff Coaching
Staff Training
Performance Management
Staff Scheduling
Revenue Management
Budget Management
Credit Policy Compliance
Problem-Solving
Communication
Loss Prevention

Visa sponsorship

Not detected in the job text

Keywords

Front Desk
Front Office
Guest Services
Bell Staff
Switchboard
Concierge
Hospitality
Hotel Operations
Shift Operations
Guest Satisfaction
Customer Service
Guest Relations
Team Leadership
Employee Coaching
Employee Training
Performance Appraisals
Staffing Levels
Room Revenue
Property Occupancy
Operating Budget
Financial Decision-Making
Credit Policies
Guest Complaints
Conflict Resolution
Guest Recognition
Guest Information Tracking
Service Quality
Loss Prevention

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