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Added 1 hour ago
Project Manager (Healthcare, Education and Municipal)
Turner & Townsend
Toronto, ON
Full-time
You are an experienced Project Manager with a minimum of 4 - 7 years post-graduate experience looking for the next step or are currently undertaking a similar role in a similar environment
Added 1 hour ago
Leasing Manager
Centurion Associates Inc
AB · Edmonton, AB
Full-time
Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced…
Added 2 hours ago
Resident Manager (Live-In)
Centurion Associates Inc
Victoria, BC
Full-time
Reporting to the Senior Property Manager, the Resident Manager is responsible for the professional operation, management, administration and leasing of a Centurion apartment community.
Added 2 hours ago
Security & Life Safety Manager
CBRE
Toronto, ON
Full-time
As a key member of the property leadership team, the Security & Life Safety Manager provides leadership in daily security operations, crisis management, business continuity planning, tenant…
Added 2 hours ago
Resident Manager (6 month contract)
Centurion Associates Inc
Kitchener, ON
Contract
Reporting to the Senior Property Manager, the Resident Manager is responsible for the professional management, administration and leasing of a Centurion apartment community.
Added 2 hours ago
Project Support Administrator
Unidad Educativa Bilingüe Delfos
Windsor, ON
Full-time
The Project Support Administrator will provide administrative and coordination support to the Group Project Manager, helping ensure projects are organised, accurately documented and…
Added 3 hours ago
Property Maintenance Manager
Kerry's Place Autism Services
Newmarket, ON
$71,214 to $89,037 CAD / year
Full-time
Reporting to the Director, Property Management & Development, the Property Maintenance Manager is responsible for leading maintenance operations for Kerry's Place Supported Living
Added 4 hours ago
Residential Building Attendant
Lookout Housing and Health
Vancouver, BC
Internship
Administrative tasks related to property management such as: rent collection, security deposits, petty cash
Added 4 hours ago
Office Manager
BELFOR CANADA INC.
Mississauga, ON
$55,000 to $60,000 CAD / year
Full-time
● Post secondary business / administration / management courses / certification preferred
Added 5 hours ago
Graduate Administrator
Carleton University
Ottawa, ON
Other
…the Graduate Administrator is responsible for the day-to-day administration of the graduate program. S/he provides direction to students and faculty with regard to graduate issues such as…
Added 6 hours ago
Property/Lease Administrator
Narland
Vancouver, BC
Full-time
The successful candidate will have an interest in a career in commercial real estate, and specifically property management. They will work well in a fast-paced environment and be able to…
Added 6 hours ago
Guest Services Manager - Night Manager
Hilton
Mississauga, ON
$60,000 to $66,000 CAD / year
Full-time
…you’ll do every time you come to work! As a Guest Services Manager/Night Manager, you’re not just overseeing day-to-day guest services operations – you’re spreading the light and warmth of…
Added 7 hours ago
Project Manager
Indotronix Avani Group
Calgary, AB
Contract
The Project Manager, Construction Design & Asset Management (CDAM), is responsible for planning, design, execution, and closeout of capital and operating projects supporting Enbridge's…
Added 7 hours ago
Assistant Fairmont Gold Manager
AccorHotel
Banff, AB
Contract
The Assistant Fairmont Gold Manager is a key operational leader responsible for the day-to-day leadership and execution of the complete Fairmont Gold operation. This role ensures consistent…
Added 7 hours ago
Regional Portfolio Manager - Edmonton
Strategic Group
Edmonton, AB
Reporting to the Vice President, Property Management, the Regional Portfolio Manager provides leadership across the portfolio, with a focus on occupancy, renewals, revenue, collections,…
Added 7 hours ago
Regional Portfolio Manager - Calgary
Strategic Group
Calgary, AB
Reporting to the Vice President, Property Management, the Regional Portfolio Manager provides leadership across the portfolio, with a focus on occupancy, renewals, revenue, collections,…
Added 7 hours ago
Property Administrator- 7 Months Contract
Park Property Management
ON
$40,000 to $46,000 CAD / year
Contract
Reporting to the Property Manager, the Property Administrator plays a key role in administration, managing Accounts Receivable (A/R)/ and Accounts Payable (A/P), maintaining tenant records…
Added 7 hours ago
Residential Leasing Specialist (Part-Time) - Windsor
Sterling Karamar Property Management
Windsor, ON
$22 to $25 CAD / hour
Part-time
Promote resident retention by communicating effectively with existing residents and ensure, in close cooperation within the Property Management team, that resident issues are dealt with.
Added 7 hours ago
Residential Leasing Specialist (6-Month Contract) - Etobicoke
Sterling Karamar Property Management
Toronto, ON
$27 to $30 CAD / hour
Full-time
Promote resident retention by communicating effectively with existing residents and ensure, in close cooperation within the Property Management team, that resident issues are dealt with.
Added 7 hours ago
Senior Property Administrator
OMERS
Toronto, ON · Head Office Toronto
Full-time
We are looking for a Senior Property Administrator, Revenue Control (RC) to join our Finance team. This role is ideal for an experienced revenue control professional who brings strong…
Added 7 hours ago
Senior Infrastructure Specialist – Digital Library Platforms
BMO
Toronto, ON
Full-time
Ensure infrastructure solutions meet BMO security, compliance, risk management, and operational standards.
Added 7 hours ago
Project Coordinator
Paul Davis Ottawa
Ottawa, ON
$65,000 to $75,000 CAD / year
Full-time
Support the Project Manager in coordinating assigned files from initial intake through mitigation, estimating, approvals, scheduling, production, invoicing, and project closeout.
Added 8 hours ago
Manager of Finance
City of Chestermere
Chestermere, AB
Full-time
Reporting to the Chief Financial Officer, the Manager of Finance leads the City’s core financial operations and supports sound, transparent and sustainable municipal decision-making. The…
Added 9 hours ago
Security Supervisor
Fairmont Hotels & Resorts
Jasper, AB
Full-time
Support the Security Manager in leading the operation of the security department, including (but not limited to the following): payroll, budgeting, administration, conducting colleague…
Added 9 hours ago
Property Administrator
Marcon
Vancouver, BC
$60,000 to $68,000 CAD / year
Full-time
Working closely with the Regional Property Manager and property management teams, you will support lease administration, tenant records, rent and billing processes, service coordination,…

Marriott

Assistant Front Desk Manager

10344 102nd Street, Edmonton, AB, T5J 0K9, Canada

Job type: Full-time
Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Sep 28, 2026

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Applications open in a new tab.

Original job description

JOB SUMMARY

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supports all day-to-day operations.

Understands employee positions well enough to perform duties in employees' absence.

Coaches, counsels and encourages employees.

Handles employee questions and concerns.

Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.

Guides daily Front Desk shift operations.

Communicates performance expectations to employees in accordance with job descriptions for each position.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Strives to improve service performance.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and property occupancy.

Understands the impact of Front Desk operations on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service within guidelines.

Handles guest problems and complaints seeking assistance from supervisor as necessary.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implementing the customer recognition/service program, communicating and ensuring the process.

Assists in the review of comment cards and guest satisfaction results with employees.

Ensures employees have the proper supplies and uniforms.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

Supporting Handling of Human Resource Activities

Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Provides feedback to individuals based on observation of service behaviors.

Participates in an ongoing employee recognition program.

Conducts training when appropriate.

Participates in the employee performance appraisal process.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.

Complies with loss prevention policies and procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: JW Marriott Edmonton ICE District takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

Lead and support daily front desk and front office operations, including guest services, staffing, shift coordination, and achievement of service and financial goals. Coach and train employees, resolve guest concerns, monitor service quality, and support guest recognition, administrative, and loss prevention processes.

Requirements

Applicants need a high school diploma or GED and two years of experience in guest services, front desk, or a related professional area, or a two-year degree in a relevant field with no work experience required. Relevant fields include hotel and restaurant management, hospitality, and business administration.

Skills

Front Desk Operations
Guest Services
Team Leadership
Customer Service
Guest Relations
Conflict Resolution
Staff Coaching
Staff Training
Performance Management
Staff Scheduling
Revenue Management
Budget Management
Credit Policy Compliance
Problem-Solving
Communication
Loss Prevention

Visa sponsorship

Not detected in the job text

Keywords

Front Desk
Front Office
Guest Services
Bell Staff
Switchboard
Concierge
Hospitality
Hotel Operations
Shift Operations
Guest Satisfaction
Customer Service
Guest Relations
Team Leadership
Employee Coaching
Employee Training
Performance Appraisals
Staffing Levels
Room Revenue
Property Occupancy
Operating Budget
Financial Decision-Making
Credit Policies
Guest Complaints
Conflict Resolution
Guest Recognition
Guest Information Tracking
Service Quality
Loss Prevention

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