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Added 5 days ago
Coordinator, Student Services - UGH - FT Support
Humber College
Toronto, ON
Program/Department: Student Life, University of Guelph-Humber
Added 5 days ago
WC
Business Development Representative (2026-402-CP)
WoodGreen Community Services
Toronto, ON
- Contract
Using data-driven outreach strategies, market intelligence, and AI-enabled prospecting tools, the BDR converts employer interest into Sales Qualified Leads (SQLs) and hiring activity.…
Added 5 days ago
L
7724 - Store Manager (H)
Lids
Charlottetown, PE
- $20 to $22 CAD / hour
- Full-time
Added 5 days ago
BH
Membership Manager
Black Healthcare Professionals Network
Markham, ON
- Full-time
The Membership Manager is responsible for growing and strengthening the BHPN membership experience by developing strategic partnerships, enhancing member engagement, and expanding the…
Added 5 days ago
EC
Reliability Manager
Electricity Canada
Ottawa, ON
- $75,000 to $80,000 CAD / year
- Contract
Act as data steward and committee manager while ensuring all business requirement documentation for the programs is up to date.
Added 5 days ago
M
Manager Engineering
Manulife
Waterloo, ON
- Full-time
As a Manager Engineering, you will lead technology teams in delivering secure, reliable, and user-centered solutions that support business objectives. You will translate technical and…
Added 5 days ago
Senior Manager, Collateral & Margining Technology (Capital Markets Technology)
Scotiabank
Toronto, ON
Ensure adherence to enterprise architecture standards, information security policies, data governance requirements, model and end-user computing controls, and records retention obligations.
Added 5 days ago
EC
Reliability Manager
Electricity Canada
Ottawa, ON
- $75,000 to $80,000 CAD / year
- Contract
Act as data steward and committee manager while ensuring all business requirement documentation for the programs is up to date.
Added 5 days ago
NP
Human Resources Business Partner
NWI Precision
Toronto, ON · North York, ON
- $90,000 to $110,000 CAD / year
- Full-time
Analyze workforce data, including headcount, turnover, retention, compensation, and engagement, and recommend actions to address trends and business needs.
Added 5 days ago
M
Full Stack Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Front-end development: React, CSS, Tailwind or SCSS, component or design libraries, and React state management and data fetching.
Added 5 days ago
M
Assistant Front Office Manager
Marriott
Quebec, QC
- Full-time
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest…
Added 5 days ago
O
Nonprofit GTM Strategy Manager
Okta
Toronto, ON
- $131,000 to $202,400 USD / year
- Full-time
Okta is looking for an entrepreneurial, data-driven Nonprofit GTM Strategy Manager to join our team. At Okta, we are building a world where anyone can safely use any technology.…
Added 5 days ago
D
Ecommerce Manager, DTC
Dermalogica
Toronto, ON
- Full-time
Loyalty & Subscription Growth: Support loyalty and subscription program growth, working with the Ecommerce Director to develop strategies to improve enrolment, engagement, recurring…
Added 5 days ago
DC
ECommerce Manager, DTC
Dermalogica Canada
Toronto, ON
- $85,000 to $95,000 CAD / year
- Full-time
Loyalty & Subscription Growth: Support loyalty and subscription program growth, working with the Ecommerce Director to develop strategies to improve enrolment, engagement, recurring…
Added 5 days ago
M
Billing Specialist
Manulife
Halifax, NS · Kitchener, ON · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
…management of Workorder Inquiry Tool and Amendment Implementation Manager, as well as completing all monthly billing tasks during the Bill Run (Business Day 1-8). The Bill Run period is…
Added 5 days ago
SI
Manager, Information Security Risk
Staff IT Search Group Inc.
Oakville, ON
- Full-time
Serve as the Information Security lead for AI-related initiatives, assessing risks related to data exposure, prompt injection, model misuse, third-party AI providers, data residency,…
Added 5 days ago
SC
National Sales Coordinator
Spicers Canada
Vaughan, ON
- Full-time
We are currently looking for a full-time National Sales Coordinator located in Vaughan, Ontario, reporting to the National Packaging Manager, Retail Redistribution.
Added 5 days ago
DN
Member Engagement Manager
Digital Nova Scotia
Halifax, NS
- Full-time
The Manager uses membership data, reporting, and established processes to identify opportunities for growth and improvement, while continuously refining the member experience and supporting…
Added 5 days ago
TE
Intern, Canada Gas Operations
TC Energy
North Bay, ON
- Full-time
…business support to a team of technical professionals and their manager. This opportunity will provide hands-on experience with budgeting and forecasting support, business reporting,…
Added 5 days ago
WE
Security Control Center Operator Contract Fixed Term Full Time
Woodbine Entertainment
Toronto, ON · Woodbine HQ
- Full-time
Provide support to special events, including retention program, surveillance, operational planning and risk assessments
Added 5 days ago
UH
Senior Manager, UHN West Park Assessment Centre
University Health Network
Toronto, ON
- Full-time
Altum Health is a clinical program of the University Health Network with over 300 employees across several sites (Ajax, Barrie, Brampton, Cambridge, Hamilton, Mississauga, Oakville, Oshawa,…
Added 5 days ago
PL
Yora Nordic Spa Assistant General Manager
Pomeroy Lodging
Canmore, AB
- Full-time
As the Assistant General Manager, you will bring these individual experiences together to create a Seamless Experience throughout the spa.
Added 5 days ago
PL
Yora Nordic Spa Assistant General Manager
Pomeroy Lodging
Calgary, AB
- Full-time
As the Assistant General Manager, you will bring these individual experiences together to create a Seamless Experience throughout the spa.
Added 5 days ago
PL
Yora Nordic Spa Assistant General Manager
Pomeroy Lodging
AB · Edmonton, AB
- Full-time
As the Assistant General Manager, you will bring these individual experiences together to create a Seamless Experience throughout the spa.
Added 5 days ago
B
Property Manager
BGIS
Regina, SK
- Full-time
The Property Manager position supports and assists in the management of commercial real estate in accordance with the Management Agreements. The Property Manager is involved in all aspects…

Marriott

Assistant Front Office Manager

Quebec, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 3, 2026

Original job description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Ensures employee recognition is taking place on all shifts.

Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Strives to improve service performance.

Collaborates with the Front Office Manager on ways to continually improve departmental service.

Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Serves as a role model to demonstrate appropriate behaviors.

Sets a positive example for guest relations.

Displays outstanding hospitality skills.

Empowers employees to provide excellent customer service.

Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Provides feedback to employees based on observation of service behaviors.

Handles guest problems and complaints effectively.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensures compliance with all Front Office policies, standards and procedures.

Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Functions in place of the Front Office Manager in his/her absence.

Communicates critical information from pre- and post-convention meetings to the Front Office staff.

Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Delta Hotels Quebec takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply About employer

More about this job

Responsibilities

The Assistant Front Office Manager supports the Front Office Manager in overseeing daily operations, including supervising staff and managing guest services. They are responsible for ensuring high levels of guest satisfaction, maintaining service standards, and optimizing departmental financial performance.

Requirements

Candidates must possess either a high school diploma with 2 years of relevant experience or a 2-year degree in a hospitality-related field. Strong leadership, communication, and problem-solving skills are essential for managing team performance and guest relations.

Skills

Front office management
Staff supervision
Guest services
Conflict resolution
Customer satisfaction
Financial performance management
Leadership
Communication skills
Problem solving
Hospitality management
Check-in and check-out procedures
Team building
Policy compliance
Employee coaching
Data analysis

Benefits

Annual bonus program
Retirement plan
Competitive benefits
Exclusive Marriott travel discounts

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Hospitality
Guest Services
Hotel Management
Staff Supervision
Customer Retention
Operations Management
Marriott International
Delta Hotels
Check-in
Check-out
Conflict Resolution
Performance Management
Service Standards
Team Leadership
Guest Satisfaction
Policy Compliance
Employee Recognition
Financial Performance
Communication

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