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Added 2 mins ago
F
Senior Administrative Assistant
Fluor
Calgary, AB
- Full-time
The Senior Administrative Assistant provides high-level administrative, operational, and coordination support to leaders and teams within the organization. Operating in a fast-paced…
Added 17 mins ago
QH
Registered Nurse (RN) - Belleville Emergency Room
Quinte Health
Belleville, ON
- Full-time
The Belleville Emergency Department is a fast paced department with an average of 115 patients visits per day. We are the center for all ICU, Internal Medicine, Inpatient Surgery, Gyne. &…
Added 17 mins ago
QH
Registered Nurse (RN) - Belleville Emergency Room
Quinte Health
Belleville, ON
- Full-time
The Belleville Emergency Department is a fast paced department with an average of 115 patients visits per day. We are the center for all ICU, Internal Medicine, Inpatient Surgery, Gyne. &…
Added 17 mins ago
M
Licensed Assistant
Manulife
Montreal, QC
- Full-time
The Licensed Assistant plays a key role in supporting our Corporate Advisors by handling administrative tasks, client service, and account management. This individual must hold relevant…
Added 32 mins ago
UO
Assistant Professor, Tenure-Track, Sociology, University of Cincinnati Clermont College
University of Cincinnati
Clermont, QC
- Contract
The University of Cincinnati Clermont College’s (UCCC) Social Sciences and Humanities (SSH) Department invites applications for a full-time, tenure-track Assistant Professor of Sociology…
Added 47 mins ago
IH
Administrative Assistant | Nursing Administration
Interior Health Authority
Salmon Arm, BC
- Full-time
The Administrative Assistant works in a team environment to provide confidential administrative support functions to the Director for the department or program and other management staff as…
Added 1 hour ago
MO
March Break Camp - Inclusion Staff
Municipality of Clarington
Courtice, ON
- $20 to $20.65 CAD / hour
- Internship
The Municipality of Clarington’s Public Services Department, Community Services, Division is looking for dynamic, thoughtful, and resourceful staff to work with recreation program…
Added 1 hour ago
TU
Assistant Professor (tenure-track)
The University of British Columbia
Vancouver, BC
- Full-time
The Norman B. Keevil Institute of Mining Engineering (the “Department”), part of the Faculty of Applied Science at the University of British Columbia (UBC) Vancouver campus, invites…
Added 1 hour ago
DH
Assistant Front Office Manager
Delta Hotels and Resorts®
Quebec, QC
- Full-time
…satisfaction and maximizes the financial performance of the…
Added 1 hour ago
UO
Client Services Assistant
University of Victoria
Victoria, BC
- Full-time
Campus Security Services is a department within the Vice President Finance and Operations portfolio that provides security, community safety, personal safety, at-risk prevention services,…
Added 1 hour ago
Development Officer, Digital Giving
The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA)
Vancouver, BC
Guide the Assistant, Development in creating any necessary campaign related content for internal BC SPCA communications and assisting with external content creation where available.
Added 2 hours ago
IR
Patient Admitting Clerk
Interlake-Eastern Regional Health Authority
Ashern, MB
- Full-time
Medical Office Assistant / Medical Secretary Certification
Added 2 hours ago
IR
Uncertified Cook
Interlake-Eastern Regional Health Authority
Selkirk, MB
- Full-time
Under the direction of the Manager, Support Services and Cook, the Assistant Cook performs the assigned duties for the provision of regular, therapeutic and texture modified meals related…
Added 2 hours ago
IR
Uncertified Cook
Interlake-Eastern Regional Health Authority
Ashern, MB
- Full-time
Under the direction of the Manager, Support Services and Cook, the Assistant Cook performs the assigned duties for the provision of regular, therapeutic and texture modified meals related…
Added 2 hours ago
FH
Assistant Fairmont Gold Manager
Fairmont Hotels & Resorts
Banff, AB
- Full-time
Reporting to the Director of Fairmont Gold, the Assistant Fairmont Gold Manager oversees the daily Fairmont Gold operation and serves as the department’s operational leader in the…
Added 2 hours ago
WS
Accounting Assistant
Walcan Seafood Ltd
Heriot Bay, BC
- Full-time
…there may be a permanent opportunity. We are a busy accounting department serving a dynamic, successful seafood processing and sales company. Our processing facility and accounting office…
Added 2 hours ago
FA
Administrative Assistant
FTAI Aviation
Montreal, QC
- Full-time
The Administrative Assistant is responsible for providing administrative support to the General Manager and the full Executive Team of the Canadian business in a professional, efficient,…
Added 2 hours ago
CO
Driver Labourer - Public Works (up to 3)
City of Kingston
Kingston, ON
- $27 to $33.25 CAD / hour
- Part-time
Inspect and maintain equipment. Check, lubricate, refuel and clean any and all equipment, and report any malfunctions to the Assistant Supervisor
Added 2 hours ago
S
Retail Assistant Store Manager
Skechers
Burnaby, BC
- Part-time
The Assistant Store Manager position is critical to our success, providing support to the Management Team in all areas of operations management and team leadership. You’ll drive the store’s…
Added 2 hours ago
UO
Associate Director, Corporate and Foundation Relations
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- $8,810.92 to $13,202.5 CAD / month
- Full-time
Reports to: One of: Senior Director, Director/Assistant Dean or Executive Director of Development
Added 2 hours ago
UO
Research Assistant Liu
University of British Columbia
Vancouver, BC · UBCV | Frank Forward Building (FORW)
- $31.06 to $33.86 CAD / hour
- Full-time
CUPE 116 Hourly - Research Assistant /Technician 3
Added 2 hours ago
SA
Simon & Schuster Canada Internships (4)
Simon and Schuster Books
Toronto, ON
- Volunteer
…they will experience "a day in the life" of an entry level assistant and will engage in work that contributes to their professional…
Added 2 hours ago
WR
Physician Assistant/Clinical Assistant- Mental Health- 20028684
Winnipeg Regional Health Authority (WRHA)
Winnipeg, MB
- Full-time
The Physician Assistant/Clinical Assistant will be required to perform, order, and interpret diagnostic, therapeutic investigations/interventions. Duties of this position can/will include…
Added 2 hours ago
NB
Physiotherapist {OPSEU CS-26-139}
North Bay Regional Health Centre (NBRHC)
North Bay, ON
- $42.51 to $59.29 CAD / hour
- Contract
Added 2 hours ago
Produce - Assistant Manager Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Saskatoon, SK
The assistant department manager is responsible for supervising staff and ensuring the smooth operation of the department’s daily activities in the manager’s absence, including…

Marriott

Assistant Front Office Manager

Quebec, QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 3, 2026

Original job description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Ensures employee recognition is taking place on all shifts.

Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Strives to improve service performance.

Collaborates with the Front Office Manager on ways to continually improve departmental service.

Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Serves as a role model to demonstrate appropriate behaviors.

Sets a positive example for guest relations.

Displays outstanding hospitality skills.

Empowers employees to provide excellent customer service.

Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Provides feedback to employees based on observation of service behaviors.

Handles guest problems and complaints effectively.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensures compliance with all Front Office policies, standards and procedures.

Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Functions in place of the Front Office Manager in his/her absence.

Communicates critical information from pre- and post-convention meetings to the Front Office staff.

Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Delta Hotels Quebec takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

The Assistant Front Office Manager supports the Front Office Manager in overseeing daily operations, including supervising staff and managing guest services. They are responsible for ensuring high levels of guest satisfaction, maintaining service standards, and optimizing departmental financial performance.

Requirements

Candidates must possess either a high school diploma with 2 years of relevant experience or a 2-year degree in a hospitality-related field. Strong leadership, communication, and problem-solving skills are essential for managing team performance and guest relations.

Skills

Front office management
Staff supervision
Guest services
Conflict resolution
Customer satisfaction
Financial performance management
Leadership
Communication skills
Problem solving
Hospitality management
Check-in and check-out procedures
Team building
Policy compliance
Employee coaching
Data analysis

Benefits

Annual bonus program
Retirement plan
Competitive benefits
Exclusive Marriott travel discounts

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Hospitality
Guest Services
Hotel Management
Staff Supervision
Customer Retention
Operations Management
Marriott International
Delta Hotels
Check-in
Check-out
Conflict Resolution
Performance Management
Service Standards
Team Leadership
Guest Satisfaction
Policy Compliance
Employee Recognition
Financial Performance
Communication

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