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Added 4 mins ago
KD
Account Manager
Keurig Dr Pepper Canada
Calgary, AB
- $73,900 to $93,500 CAD / year
- Full-time
…match, tuition reimbursement, employee and family assistance program, and coffee…
Added 4 mins ago
RM
Manager
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…patients requiring medical care can be admitted to the medical program. The most common types of patients admitted to the unit are acute coronary syndromes (heart attacks, angina),…
Added 5 mins ago
GR
Technical Sales & Market Development Manager – Canada
Go RH
Montreal, QC
- Full-time
Profit Sharing: Company profit-sharing program (annual retention bonus).
Added 5 mins ago
L
Senior Project Manager
Ledcor
Edmonton, AB
- Full-time
As the Senior Project Manager, you will be responsible for the smooth functioning of day-to-day operations to ensure that projects are completed on time and within budget. In this role, you…
Added 19 mins ago
E
Senior Recruiter, GandA Marketing
Elastic
Canada
- Full-time
Ability to establish relationships by phone, email, and social media channels
Added 19 mins ago
FT
CAC052: Release / Class Spclst
FedEx Trade Networks Transport and Brokerage
Toronto, ON
- Full-time
…an import permit is required, uses the electronic internet program to obtain the necessary…
Added 20 mins ago
DC
Program Leader
Defence Construction Canada
Ottawa, ON
- Full-time
The Program Leader manages a group of employees at a site, usually including team leaders who provide services to the Client-Partners as part of large, complex and high-risk projects and…
Added 20 mins ago
UC
Program Officer
Universities Canada
Ottawa, ON
- Temporary
Reporting to the Manager, Programs, the Program Officer supports the delivery of programs and initiatives for Canadian universities and external partners. The role serves as a primary point…
Added 20 mins ago
H
Technical Sales & Market Development Manager – Canada
Humanify
Montreal, QC
- Full-time
Profit Sharing: Company profit-sharing program (annual retention bonus).
Added 20 mins ago
T
Project Manager
Tavoron
Winnipeg, MB
- Full-time
As we continue to grow, we are looking to add a Project Manager to our Celco team, located in Winnipeg.
Added 20 mins ago
CP
Planning and Dispatch Coordinator (12-month contract)
Canada Packers Inc.
Winnipeg, MB
- Contract
…Supply Chain team. Reporting to the Domestic Transportation Manager, the successful candidate will be part of a cohesive team and a wider collaborative distribution and transportation…
Added 35 mins ago
TC
Abilities Management Specialist
The Corporation of The City of Victoria
Victoria, BC
- Other
Reporting to the Manager of Health, Safety and Wellness, the Abilities Management Specialist is responsible for timely and effective case management, rehabilitation services, and stay at…
Added 35 mins ago
T
Business Banking Associate
TD
Burnaby, BC
- Full-time
…one of our commercial units, as well as a structured training program before moving up to become an Account Manager on a team with a Relationship Manager or as a standalone Account Manager.…
Added 35 mins ago
M
Medical Laboratory Assistant/Technician
Medcan
Toronto, ON
- $41,830 to $57,516.25 CAD / year
- Full-time
Perform and review quality control results and escalate failed quality control results to the MLT or Manager, Laboratory Services.
Added 35 mins ago
M
Lab Phlebotomist
Medcan
Toronto, ON
- $36,374 to $50,014.25 CAD / year
- Full-time
Completion of accredited training program in phlebotomy
Added 35 mins ago
TS
Caseworker
The Salvation Army Canada and Bermuda Territory
Regina, SK
- Full-time
Ensure that program procedures are maintained in own work and when providing recommendations to others, support the Program Manager in developing relevant policies and present to the…
Added 49 mins ago
SE
HR Specialist
Schneider Electric
Montreal, QC
- Full-time
You will deliver HR support through multiple channels, including phone calls, live chat, tickets, and email, combining a strong customer service mindset with accurate and timely HR case…
Added 50 mins ago
RC
Service Advisor at Hepson Equipment
Reesink Canada
Brandon, MB
- Full-time
The Service Advisor acts as the central communication link between customers, technicians, and the Service Manager, ensuring exceptional customer service, accurate work order processing,…
Added 50 mins ago
WC
Business Development Representative (2026-402-CP)
WoodGreen Community Services
Toronto, ON
- Contract
Program Overview – Integrated Employment Services, Community Programs
Added 50 mins ago
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7724 - Store Manager (H)
Lids
Charlottetown, PE
- $20 to $22 USD / hour
- Full-time
Added 50 mins ago
OC
Manager, Direct Response and Individual Giving - 12 month maternity leave contract
Osteoporosis Canada
Toronto, ON
- Full-time
The Manager, Direct Response and Individual Giving serves as a key member of the Osteoporosis Canada Fundraising team and is responsible for planning, executing, monitoring and evaluating…
Added 50 mins ago
A
Coordinator - Recruitment Administration
AMS
Montreal, QC
- Full-time
Provide administrative and project support to the Program Manager for training and events initiatives.
Added 50 mins ago
TS
Caseworker
The Salvation Army in Canada
Regina, SK
- Full-time
Ensure that program procedures are maintained in own work and when providing recommendations to others, support the Program Manager in developing relevant policies and present to the…
Added 50 mins ago
TS
Justice Support Worker
The Salvation Army in Canada
Regina, SK
- Full-time
Report on, make recommendations, and provide input and support to the ED/Corps officer/Manager as it relates to the hiring, supervision, training, performance management and termination of…
Added 50 mins ago
WG
Customer Service Representative
Watson Gloves
Calgary, AB
- Full-time
Assist customers in person, over the phone, email, or online chat, with inquiries relating to pricing, stock availability, cross-over products, orders, and shipments, forwarding leads to…

Marriott

Assistant Front Office Manager

Quebec, QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 3, 2026

Original job description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Ensures employee recognition is taking place on all shifts.

Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Strives to improve service performance.

Collaborates with the Front Office Manager on ways to continually improve departmental service.

Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Serves as a role model to demonstrate appropriate behaviors.

Sets a positive example for guest relations.

Displays outstanding hospitality skills.

Empowers employees to provide excellent customer service.

Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Provides feedback to employees based on observation of service behaviors.

Handles guest problems and complaints effectively.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensures compliance with all Front Office policies, standards and procedures.

Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Functions in place of the Front Office Manager in his/her absence.

Communicates critical information from pre- and post-convention meetings to the Front Office staff.

Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Delta Hotels Quebec takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

The Assistant Front Office Manager supports the Front Office Manager in overseeing daily operations, including supervising staff and managing guest services. They are responsible for ensuring high levels of guest satisfaction, maintaining service standards, and optimizing departmental financial performance.

Requirements

Candidates must possess either a high school diploma with 2 years of relevant experience or a 2-year degree in a hospitality-related field. Strong leadership, communication, and problem-solving skills are essential for managing team performance and guest relations.

Skills

Front office management
Staff supervision
Guest services
Conflict resolution
Customer satisfaction
Financial performance management
Leadership
Communication skills
Problem solving
Hospitality management
Check-in and check-out procedures
Team building
Policy compliance
Employee coaching
Data analysis

Benefits

Annual bonus program
Retirement plan
Competitive benefits
Exclusive Marriott travel discounts

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Hospitality
Guest Services
Hotel Management
Staff Supervision
Customer Retention
Operations Management
Marriott International
Delta Hotels
Check-in
Check-out
Conflict Resolution
Performance Management
Service Standards
Team Leadership
Guest Satisfaction
Policy Compliance
Employee Recognition
Financial Performance
Communication

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