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Added 2 mins ago
AC
Intermediate Project Controller
Allnorth Consultants Limited
Sherwood Park, AB · AB · Kamloops, BC · Kelowna, BC · Nanaimo, BC · Vancouver, BC · Victoria, BC · Saskatoon, SK · Calgary, AB
- Full-time
Lead the implementation and application of earned value management (EVM) on projects, including performance indices, variance analysis, and forecasting.
Added 2 mins ago
ML
Director, Investor Relations
Maple Leaf Foods Inc.
Mississauga, ON
- Full-time
…verbal communication skills, sound judgment and the ability to lead complex cross-functional processes under tight…
Added 2 mins ago
HO
Manager, Policy Services
House of Commons (Canada) / Chambre des communes (Canada)
Ottawa, ON
- Full-time
…recommending, communicating, interpreting and monitoring the implementation of a set of policies respecting the services, allowances and entitlements of Members and House Officers of the…
Added 2 mins ago
CO
Human Resources Advisor- (26-037-3) - External Closes Nov 22/26
City of Campbell River
Campbell River, BC
- Full-time
The incumbent will lead recruitment initiatives, support organizational development, provide expert labour relations advice, and assist with the development and implementation of HR…
Added 2 mins ago
OP
Manager, Engineering and System Planning
Oshawa Power
Oshawa, ON
- Full-time
…communications systems and infrastructure. The Manager will lead a team responsible for delivering safe, reliable, cost-effective, and customer-focused solutions aligned with the Company’s…
Added 2 mins ago
UW
Coordinator, Impact & Granting
United Way British Columbia
Kamloops, BC
- $82,082 CAD / year
- Full-time
…Reporting to the Director, Community Impact & Investment, you will lead grant administration, data management, and reporting processes for Community Impact Initiatives, helping to ensure…
Added 2 mins ago
DF
Senior Operational Risk Analyst , Business Continuity & Operational Resilience
DUCA Financial Services Credit Union Ltd.
Toronto, ON · North York, ON
- Full-time
…Operational Resilience, is responsible for supporting the design, implementation, and ongoing enhancement of DUCA’s Business Continuity Management (BCM) and Operational Resilience…
Added 2 mins ago
RI
IT Specialist - VMware
Raas Infotek
AB · Edmonton, AB
- Contract
Lead VMware DR and High Availiability testing including SRM, vShere Replication (Desired)
Added 2 mins ago
MU
Budget & Financial Analyst
McMaster University
Hamilton, ON
- Contract
…to departmental financial processes and procedures. Provides lead hand supervision to other…
Added 2 mins ago
B
Intermediate React Developer
BeachHead
Toronto, ON
- $50 to $55 CAD / hour
- Contract
Ready to lead innovative React development in a GenAI environment? Apply Now!
Added 2 mins ago
MU
Director of Facilities - Custodial, Grounds, Logistics and Mail and Related Services
McMaster University
Hamilton, ON
- Full-time
Added 2 mins ago
RI
IT Specialist - VMware
Raas Infotek
AB · Edmonton, AB
- Contract
VMware Architecture, Design, Implementation Experience (Required)
Added 2 mins ago
ZS
Power Platform Tech Lead
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Lead the architecture, design, and implementation of Power Platform solutions.
Added 2 mins ago
NV
Senior Technical Architect (ID#5601)
New Value Solutions
Canada
- Part-time
Lead the design, architecture, implementation, and operational support of CST Cerner technical components and supporting infrastructure, including Citrix, authentication and access…
Added 2 mins ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…identify opportunities to simplify and standardize operations and lead the development and implementation of improved processes, dashboards, reporting tools and practical automation…
Added 2 mins ago
I
Senior Business Analyst – ACMS Project
IntelliPro
St. John's, NL
- $70 to $75 CAD / hour
- Contract
…Certification Management System (ACMS). The successful candidate will lead business analysis activities throughout the project lifecycle, including requirements gathering, business process…
Added 2 mins ago
A
Project Manager/Leader - Senior
Akkodis
Toronto, ON
- Contract
A hands-on project manager who has lead multiple large ERP ($5M+) projects
Added 2 mins ago
CH
Senior Data Warehouse Developer
Calgary Homeless Foundation
Calgary, AB
- Full-time
Lead the development, upgrade, and maintenance of the MAGE application, aligning with evolving business needs and ensuring seamless integration with data infrastructure.
Added 2 mins ago
SS
Manager, Customer Service & Order Management - Food Industry
Summit Search Group
Toronto, ON · Etobicoke, ON
- $100,000 to $120,000 CAD / year
- Full-time
Lead the team. Coach and develop the order desk staff through the daytime and night and weekend shift leads. Hire, onboard and train. Set clear expectations and hold people to them. Build…
Added 2 mins ago
I
Staff Software Developer
Improving
Vancouver, BC
- Full-time
Scope and author designs for moderately complex features and drive to completion (spanning multiple months) including implementation, testing, and release.
Added 17 mins ago
Bilingual Automotive Fixed Ops Specialist - Training and Implementation
PBS Systems
Calgary, AB
…virtual training sessions to guide customers through the software implementation process, ensuring a smooth transition. Additionally, you will provide onsite training for new software…
Added 17 mins ago
Administration - General Manager
Salit Steel
Fort Erie, ON
Lead strategic short- and long-term business planning in alignment with executive leadership.
Added 17 mins ago
M
Senior Project Enablement Lead
McKesson
Mississauga, ON
- Full-time
The Senior Project Enablement Lead supports high-impact transformation work across HR Services, Workforce Experience, product and service teams. You will bring structure to cross-functional…
Added 17 mins ago
Product Owner - Netsuite
Asana
Vancouver, BC
Lead NetSuite implementation projects, ensuring on-time delivery and within budget, while meeting the defined objectives and quality standards.
Added 17 mins ago
Associate Dean, Research & Collections, Library
University of Saskatchewan
Saskatoon, SK
…an essential collaborator in advancing research. Expected to lead strategic projects (including capital planning projects), and ensure progress on key initiatives, this position works…

Marriott

Assistant Front Office Manager

Quebec, QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 3, 2026

Original job description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Ensures employee recognition is taking place on all shifts.

Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Strives to improve service performance.

Collaborates with the Front Office Manager on ways to continually improve departmental service.

Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Serves as a role model to demonstrate appropriate behaviors.

Sets a positive example for guest relations.

Displays outstanding hospitality skills.

Empowers employees to provide excellent customer service.

Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Provides feedback to employees based on observation of service behaviors.

Handles guest problems and complaints effectively.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensures compliance with all Front Office policies, standards and procedures.

Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Functions in place of the Front Office Manager in his/her absence.

Communicates critical information from pre- and post-convention meetings to the Front Office staff.

Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Delta Hotels Quebec takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

The Assistant Front Office Manager supports the Front Office Manager in overseeing daily operations, including supervising staff and managing guest services. They are responsible for ensuring high levels of guest satisfaction, maintaining service standards, and optimizing departmental financial performance.

Requirements

Candidates must possess either a high school diploma with 2 years of relevant experience or a 2-year degree in a hospitality-related field. Strong leadership, communication, and problem-solving skills are essential for managing team performance and guest relations.

Skills

Front office management
Staff supervision
Guest services
Conflict resolution
Customer satisfaction
Financial performance management
Leadership
Communication skills
Problem solving
Hospitality management
Check-in and check-out procedures
Team building
Policy compliance
Employee coaching
Data analysis

Benefits

Annual bonus program
Retirement plan
Competitive benefits
Exclusive Marriott travel discounts

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Hospitality
Guest Services
Hotel Management
Staff Supervision
Customer Retention
Operations Management
Marriott International
Delta Hotels
Check-in
Check-out
Conflict Resolution
Performance Management
Service Standards
Team Leadership
Guest Satisfaction
Policy Compliance
Employee Recognition
Financial Performance
Communication

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