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Added 3 mins ago
SH
Field Nurse Case Manager (Calgary, AB)
Sentrex Health Solutions
Markham, ON
- Full-time
Attend patient meetings, conferences as needed to educate patients, providers regarding disease/product information and case management services.
Added 3 mins ago
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Senior Customer Success Manager
Trulioo
Remote, Canada
- $100,000 to $130,000 CAD / year
- Full-time
- Remote
Reporting to the Director, Customer Success, the Senior Customer Success Manager is responsible for maintaining and growing customer revenue and health by aligning customer needs, product…
Added 3 mins ago
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Food Service Supervisor
Havergal
Toronto, ON
- Full-time
Advise management of purchasing requirements with a focus on minimizing waste and avoiding product shortage
Added 3 mins ago
LI
Director, Product Marketing
Loopio Inc.
Remote, Canada
- $136,000 to $175,000 CAD / year
- Full-time
- Remote
Loopio is looking for a Director of Product Marketing to lead product marketing strategy and execution for our most important initiatives. As our most senior PMM, you’ll set the direction…
Added 3 mins ago
T
Personal Banker - ( Future Opportunities )
TD
Belleville, ON · Greater Napanee, ON · Kingston, ON
- Full-time
A self-initiator with strong organizational, planning and time management skills
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Personal Banking Associate (Part time, 18.75h)- Langelier
TD
Montreal, QC
- Part-time
Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
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Business Banking Associate
TD
Burnaby, BC
- Full-time
…structured training program before moving up to become an Account Manager on a team with a Relationship Manager or as a standalone Account Manager. Your future career path in TD Commercial…
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Senior Wealth Operations Officer
TD
Toronto, ON
- Full-time
Prioritize and complete own workload to meet SLA requirements for service and productivity and or support team manager in prioritizing and managing team workload, demonstrating a proactive…
Added 3 mins ago
TS
LC Associate CONV - Associé(e), centre logistique (LC)
TD SYNNEX
Richmond, BC
- Full-time
…of logistics duties as assigned by lead hand, supervisor or Manager to ensure operational…
Added 3 mins ago
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Territory Manager
Acosta
AB · AB, Canada
- Full-time
Premium is seeking a Territory Manager to join our team in support of leading brands in the home appliance industry. This role focuses on driving sales, increasing brand recommendation…
Added 18 mins ago
LC
Meat/Seafood Department Manager
Loblaw Companies Limited
Windsor, ON
- Full-time
Train and develop department associates in customer service, product knowledge, and merchandising
Added 18 mins ago
Produce - Clerk Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
Stocking produce and related product to shelves such as (Frozen, perishable and non-perishables)
Added 18 mins ago
ES
Senior Business Analyst
eHealth Saskatchewan
SK · Saskatchewan
- $45.73 to $55.64 CAD / hour
- Full-time
Reporting to the Manager, Business Application Services, you will:
Added 18 mins ago
JC
Quality Manager (12-16 month contract)
JANA Corporation
Aurora, ON · Greater Toronto (Aurora), Ontario
- Contract
Reporting to the Strategy Director, JANA’s Quality Manager is responsible for developing and maintaining a robust quality management system, overseeing audits, conducting quality incident…
Added 18 mins ago
MB
Social Media Specialist
Maison Birks
Montreal, QC
- Full-time
Reporting to the Manager, Digital Marketing, the Social Media Specialist is responsible for developing and executing the social media strategy and content across Birks Group's social media…
Added 18 mins ago
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7724 - Store Manager (H)
Lids
Charlottetown, PE
- $20 to $22 USD / hour
- Full-time
Drive team engagement by ensuring team members are given recognition and continuous check-ins, including performance management and documentation when relevant, to support and reinforce…
Added 18 mins ago
TB
Inventory Control Associate
Tilray Brands, Inc.
Leamington, ON
- Full-time
Update database with new product details as necessary.
Added 18 mins ago
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Merchandise Execution Associate Part Time - 7180 Winnipeg North
The Home Depot Canada
Winnipeg, MB
- Part-time
…experience. MEAs execute merchandising strategies and ensure product is displayed correctly to drive sales and maximize inventory turns. MEAs work in teams with on-site supervision, and…
Added 18 mins ago
TS
Store Associate
The Salvation Army in Canada
Red Deer, AB
- Part-time
The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.
Added 18 mins ago
SC
Cash Management Analyst
SPECTRAFORCE Canada
Toronto, ON · Greater Toronto Area, Canada
- Contract
…partners (“customers”) as a key escalation point for business product challenges/investigations while ensuring effective management of risk and…
Added 18 mins ago
AG
SAP Senior Business Systems Analyst (SAP Finance)
Addmore Group
Oshawa, ON
- Full-time
Role: Reporting to the Manager, IT Product Delivery, this position is responsible for driving SAP Finance solution design, business process optimization, and stakeholder engagement to…
Added 18 mins ago
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Sourcing Manager - Packaging (Contract)
DECIEM | THE ABNORMAL BEAUTY COMPANY
Toronto, ON
- Contract
The Sourcing Manager, Packaging role will direct the end-to-end packaging development and procurement lifecycle. This position is essential to ensure packaging materials comply with…
Added 18 mins ago
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Account Manager
Lawbrokr
Toronto, ON
- Part-time
As our first Account Manager, you'll own the customer relationship from the moment a firm signs. You'll get them live fast, show them the results they're getting, grow their accounts and…
Added 18 mins ago
CG
Functional Safety Engineer - Automotive Systems
CS GROUP - Canada
Montreal, QC
- Full-time
We are looking for an experienced System Safety Manager with practical expertise in Automotive Functional Safety ISO26262 to join our dynamic team and contribute to the development of…
Added 18 mins ago
SE
Supply Chain Manager
Sicame Energie
Brossard, QC
- Full-time
_________________________Supply Chain Manager

Marriott

Assistant Front Office Manager

Quebec, QC, Canada

Full-time

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Job details

Job type: Full-time
Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 3, 2026

Original job description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Ensures employee recognition is taking place on all shifts.

Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Strives to improve service performance.

Collaborates with the Front Office Manager on ways to continually improve departmental service.

Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Serves as a role model to demonstrate appropriate behaviors.

Sets a positive example for guest relations.

Displays outstanding hospitality skills.

Empowers employees to provide excellent customer service.

Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Provides feedback to employees based on observation of service behaviors.

Handles guest problems and complaints effectively.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensures compliance with all Front Office policies, standards and procedures.

Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Functions in place of the Front Office Manager in his/her absence.

Communicates critical information from pre- and post-convention meetings to the Front Office staff.

Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Delta Hotels Quebec takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

The Assistant Front Office Manager supports the Front Office Manager in overseeing daily operations, including supervising staff and managing guest services. They are responsible for ensuring high levels of guest satisfaction, maintaining service standards, and optimizing departmental financial performance.

Requirements

Candidates must possess either a high school diploma with 2 years of relevant experience or a 2-year degree in a hospitality-related field. Strong leadership, communication, and problem-solving skills are essential for managing team performance and guest relations.

Skills

Front office management
Staff supervision
Guest services
Conflict resolution
Customer satisfaction
Financial performance management
Leadership
Communication skills
Problem solving
Hospitality management
Check-in and check-out procedures
Team building
Policy compliance
Employee coaching
Data analysis

Benefits

Annual bonus program
Retirement plan
Competitive benefits
Exclusive Marriott travel discounts

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Hospitality
Guest Services
Hotel Management
Staff Supervision
Customer Retention
Operations Management
Marriott International
Delta Hotels
Check-in
Check-out
Conflict Resolution
Performance Management
Service Standards
Team Leadership
Guest Satisfaction
Policy Compliance
Employee Recognition
Financial Performance
Communication

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