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Added 20 mins ago
M
Rooms Operations Assistant Manager
Marriott
Trois-Rivières, QC
- Full-time
Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry,…
Added 2 hours ago
Housekeeping Room Attendant
Northland Properties
Winnipeg, MB
…hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across…
Added 2 hours ago
Housekeeping Room Attendant
Northland Properties
Prince George, BC
…hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across…
Added 1 day ago
I
Customer Experience Leader / Responsable de l’expérience en magasin
Indigo
Laval, QC
- $18 to $21.4 CAD / hour
- Full-time
…and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their…
Added 2 days ago
SD
Bilingual Account Manager-Patient Support Programs
Shoppers Drug Mart
Mississauga, ON
- Full-time
Manage a program coordinator who will support with administrative aspects of the account management process.
Added 3 days ago
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Nettoyeur syndiqué à d'entretien - Full Time Cleaner
ISS
Boucherville, QC
- $23 to $25 CAD / hour
- Full-time
…suiviez les instructions, tant verbales qu'écrites; et expliquer comment accomplir une tâche à l'aide de compétences de communication de…
Added 3 days ago
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Gestionnaire d’immeuble – Résidentiel / Building Manager - Residential
Morguard
Montreal, QC
- Full-time
Added 4 days ago
French: Chef de concierge/ Janitor Lead FT
ISS
Quebec, QC
…suiviez les instructions, tant verbales qu'écrites; et expliquer comment accomplir une tâche à l'aide de compétences de communication de…
Added 4 days ago
DH
Assistant Housekeeping Manager
Delta Hotels and Resorts®
Calgary, AB
- Full-time
Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry,…
Added 4 days ago
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Route Sales Representative 4 10 Commission
Alsco Uniforms
Grande Prairie, AB
- $26.25 CAD / hour
- Full-time
…through up-selling, cross-selling, and providing excellent customer service. This position reports to the District…
Added 4 days ago
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Infirmière gestionnaire de cas sur le terrain - Bilingual Nurse Field Case Manager, Quebec
Shoppers Drug Mart Specialty Health Network
Montreal, QC · Saint-Laurent, QC
- Full-time
The Nurse Field Case Manager (FCM) is responsible for a collaborative process of ongoing assessment, planning, facilitation, service coordination, evaluation, and advocacy to meet the needs…
Added 5 days ago
M
Assistant Housekeeping Manager
Marriott
Calgary, AB
- Full-time
Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry,…
Added 5 days ago
SD
Infirmière gestionnaire de cas sur le terrain - Bilingual Nurse Field Case Manager, Quebec
Shoppers Drug Mart
Montreal, QC
- Full-time
The Nurse Field Case Manager (FCM) is responsible for a collaborative process of ongoing assessment, planning, facilitation, service coordination, evaluation, and advocacy to meet the needs…
Added 5 days ago
MI
Assistant Rooms Operations Manager
Marriott International
Vancouver, BC
- Full-time
Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry,…
Added 5 days ago
SH
Assistant Manager, Guest Experience
Sheraton Hotels & Resorts
Toronto, ON
- Full-time
Implementing the customer recognition/service program, communicating and ensuring the process.
Added 5 days ago
M
Assistant Rooms Operations Manager
Marriott
Vancouver, BC
- Full-time
Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry,…
Added 6 days ago
AU
Route Relief Utility Driver
Alsco Uniforms
Grande Prairie, AB
- $28.39 CAD / hour
- Full-time
…through up-selling, cross-selling, and providing excellent customer service. This position reports directly to the District…
Added 6 days ago
AU
Route Relief Utility Driver
Alsco Uniforms
Grande Prairie, AB
- Full-time
…through up-selling, cross-selling, and providing excellent customer service. This position reports directly to the District…
Added 6 days ago
M
Assistant Manager, Guest Experience
Marriott
Toronto, ON
- Full-time
Implementing the customer recognition/service program, communicating and ensuring the process.
Added 6 days ago
CH
Relationship Manager, Montreal – QB
Canada Homestay Network
Montreal, QC · Greater Montreal Metropolitan Area
- Part-time
CHN is currently seeking a part-time Relationship Manager located in Montreal, QB. As a Relationship Manager you have strong relationship-building skills and can problem-solve issues as…
Added 6 days ago
MI
Assistant Food and Beverage Operations Manager
Marriott International
Markham, ON
- Contract
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the…
Added 6 days ago
MI
Assistant Banquet Manager
Marriott International
Vancouver, BC
- Full-time
Entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards. Develops and directs team to provide…
Added 7 days ago
M
Rooms Operations Manager
Marriott
Calgary, AB
- Full-time
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk,…
Added 7 days ago
M
Assistant Food and Beverage Operations Manager
Marriott
Markham, ON
- Full-time
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the…
Added 7 days ago
M
Directeur Régional/Regional Manager
Morguard
Montreal, QC
- Full-time
Le directeur régional est responsable de créer et de maintenir l’harmonisation et des relations de collaboration avec chacune des unités d’affaires de Morguard Properties, notamment…

Marriott

Assistant Manager, Guest Experience

123 Queen Street West, Toronto, ON, M5H 2M9, Canada

Full-time

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Job details

Job type: Full-time
Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Oct 20, 2026

Original job description

JOB SUMMARY

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supports all day-to-day operations.

Understands employee positions well enough to perform duties in employees' absence.

Coaches, counsels and encourages employees.

Handles employee questions and concerns.

Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.

Guides daily Front Desk shift operations.

Communicates performance expectations to employees in accordance with job descriptions for each position.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Strives to improve service performance.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and property occupancy.

Understands the impact of Front Desk operations on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service within guidelines.

Handles guest problems and complaints seeking assistance from supervisor as necessary.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implementing the customer recognition/service program, communicating and ensuring the process.

Assists in the review of comment cards and guest satisfaction results with employees.

Ensures employees have the proper supplies and uniforms.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

Supporting Handling of Human Resource Activities

Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Provides feedback to individuals based on observation of service behaviors.

Participates in an ongoing employee recognition program.

Conducts training when appropriate.

Participates in the employee performance appraisal process.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.

Complies with loss prevention policies and procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Sheraton Centre Toronto Hotel takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

The Assistant Manager leads daily front office operations, including guest services and switchboard, to ensure high standards of guest satisfaction and operational efficiency. They are responsible for coaching staff, managing financial objectives, and resolving guest complaints to maintain property standards.

Requirements

Candidates must possess either a high school diploma with at least two years of relevant experience or a two-year degree in a hospitality-related field. Strong interpersonal, leadership, and administrative skills are required to manage team performance and daily shift requirements.

Skills

Guest Services
Front Desk Operations
Team Leadership
Conflict Resolution
Staff Training
Performance Management
Financial Reporting
Customer Satisfaction
Communication Skills
Problem Solving
Hospitality Management
Loss Prevention
Employee Coaching
Operational Budgeting
Guest Recognition

Visa sponsorship

Not detected in the job text

Keywords

Guest Experience
Front Office
Hospitality
Management
Front Desk
Customer Service
Staff Supervision
Performance Appraisal
Budgeting
Loss Prevention
Guest Relations
Training
Mentoring
Hotel Operations
Concierge
Switchboard
Bell Staff
Revenue Management
Occupancy
Credit Policies
Guest Satisfaction
Leadership
Communication
Administrative
Team Building

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