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Added 18 mins ago
M
Assistant Rooms Operations Manager
Marriott
Edmonton, AB
- Full-time
…that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to…
Added 1 hour ago
PP
Night Concierge
Pinnacle Property Management Ltd
Millbank, ON
- Full-time
…calm, hotel-style environment where residents enjoy a 24-hour concierge, pool, fitness studio, cinema, sauna and private dining spaces. With Westminster Underground a short walk away, the…
Added 8 hours ago
TL
Guest Services Agent - Winter 2027
Tyax Lodge & Heliskiing
Gold Bridge, BC
- Full-time
Processing of payments and processing of night audit, ensuring accuracy of all guest folios
Added 11 hours ago
TL
Guest Services Agent - Winter 2027
Tyax Lodge & Heliskiing
Gold Bridge, BC
- $19 CAD / hour
- Full-time
Processing of payments and processing of night audit, ensuring accuracy of all guest folios
Added 11 hours ago
TL
Guest Service Agent - Summer 2026
Tyax Lodge & Heliskiing
Gold Bridge, BC
- Full-time
Processing of payments and processing of night audit, ensuring accuracy of all guest folios
Added 1 day ago
Sutton - Winter 26/27- Concierge
Northland Properties
Revelstoke, BC
A Concierge is responsible for providing personalized assistance to hotel guests by arranging services, offering local recommendations, and ensuring a memorable stay. The concierge acts as…
Added 2 days ago
WI
Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Wickaninnish Inn
Tofino, BC
- Full-time
Assist in the capacity of a Night Auditor whenever necessary.
Added 2 days ago
R&
Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Assist in the capacity of a Night Auditor whenever necessary.
Added 2 days ago
Downtown Commercial Security Guard
GardaWorld
Edmonton, AB
…excellent communication skills, and the ability to provide concierge-style customer service while maintaining a safe and secure…
Added 3 days ago
Tactical Security Guard - Mobile
GardaWorld
Guelph, ON
Ability to drive in all weather conditions, night/day time driving
Added 3 days ago
UO
Information Officer (Day/Evening)
University of Ottawa
Ottawa, ON · Stanton Residence
- Full-time
…(Day), 4:00 PM to midnight (Evening) and midnight to 8:00 AM (Night) and consist of 5 consecutive days (including Saturday and…
Added 4 days ago
UO
Information Officer (Day/Evening)
University of Ottawa
Ottawa, ON
- Full-time
…(Day), 4:00 PM to midnight (Evening) and midnight to 8:00 AM (Night) and consist of 5 consecutive days (including Saturday and…
Added 4 days ago
Guest Service Supervisor
Northland Properties
Toronto, ON
Ensuring exceptional service from curb to pillow, and supporting the Guest Service Team, Chef Concierge, Bell & Valet, Corporate Lounge and working closely with all partners
Added 4 days ago
AU
Security Professional - Concierge - Days - Night
Allied Universal
Oakville, ON
- Full-time
Allied Universal is seeking Security Professional - Concierge - Days - Night In Oakville, ON
Added 5 days ago
Casual Healthcare Security Guard
GardaWorld
Calgary, AB
Flexible schedules with day, evening, and night shifts available
Added 5 days ago
Night Captain (Part-Time)
Fairmont Hotels & Resorts
Ottawa, ON
Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Night Captain.
Added 6 days ago
Mobile Patrol Supervisor
GardaWorld
St. John's, NL
Continental Rotating Night Shifts (2000 - 0700)
Added 7 days ago
GH
Assistant Guest Services Manager
Germain Hôtels
AB · Calgary, AB
- Full-time
…ensure that our level of service from front desk, reservations, night audit, concierge is always at its best and follow up on special requests or guest…
Added 7 days ago
Night Shift Supervisor
GardaWorld
Calgary, AB
Permanent positions: Night Shift Supervisor on a 2-2-3 Rotation
Added 10 days ago
NA
Security Concierge (Casual/On-Call)
New Athens Creek
Penticton 1, BC
- Part-time
As a Security/Concierge, you are a caretaker of this vision – responsible for night shift janitorial and safety/security duties to create a safe, tidy and pleasant environment for…
Added 10 days ago
MS
Night Audit Supervisor
Markham Suites Hotel Limited
Markham, ON
- $50,000 to $55,000 CAD / year
…suite full-service property seeking a vibrant and dedicated Night Audit…
Added 11 days ago
WH
Assistant Manager - Rooms Operations
Westin Hotels & Resorts
Ottawa, ON
- Full-time
…that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to…
Added 11 days ago
Sutton - Room - Manager, Guest Services
Northland Properties
Revelstoke, BC
· Coordinate with Concierge, Housekeeping, Maintenance and other departments to ensure a seamless guest experience
Added 12 days ago
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Tactical Security Guard (Full-time)
GardaWorld
Sudbury, ON · Garson, Onta
- Full-time
Not the job for you? Make sure to check out all our jobs. We also have concierge, surveillance and even casual roles available.
Added 12 days ago
M
Assistant Manager - Rooms Operations
Marriott
Ottawa, ON
- Full-time
…that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to…

Marriott

Assistant Manager - Rooms Operations

11 Colonel By Drive, Ottawa, ON, K1N 9H4, Canada

Full-time

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Job details

Job type: Full-time
Experience: High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
Posting language: English
Posted: Sep 23, 2026

Original job description

JOB SUMMARY

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting the Management of Rooms Operations Activities

Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.

Runs and reviews critical information contained in room operations reports.

Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.

Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.

Operates all department equipment as necessary and reporting malfunctions.

Ensures employees have the proper supplies and uniforms.

Understands night audit procedures and being able to comprehend and utilize reports as necessary.

Understands and complies with loss prevention policies and procedures.

Contributing Information to Support Managing to Budget

• Supervises same day selling procedures to maximize room revenue and property occupancy.

Verifies accuracy of room rates to maximize revenue opportunities

Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.

Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.

Understands the impact of Room Operations on the overall property financial goals and objectives.

Providing for and Managing the Guest Experience

Participates as needed in the investigation of employee and guest accidents.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.

Assists in the review of comment cards and guest satisfaction results with employees.

Managing and Conducting Human Resources Activities

Provides support for operational functions as necessary.

Trains staff and monitoring adherence to all relevant policies and procedures.

Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.

Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance.

Empowers employees to provide excellent customer service within guidelines.

Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills.

Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate.

Communicates performance expectations employees in accordance with job descriptions for each position.

Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues.

Coaches, counsels and encourages employees.

Participates in employee progressive disciplinary procedures as required.

Handles employee questions and concerns.

Participates in an ongoing employee recognition program.

Effectively schedules employees to business demands and tracks employee time and attendance.

Assists in performing the payroll function.

Oversees daily shift operations and ensures compliance with all policies, standards and procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: The Westin Ottawa takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

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More about this job

Responsibilities

Supports and supervises daily Rooms Operations, including front desk, housekeeping, recreation, laundry, bell staff, and concierge or guest services, while maintaining service and cleanliness standards. Helps manage budgets and room revenue, resolve guest concerns, train and schedule employees, and ensure compliance with operational, safety, and loss-prevention procedures.

Requirements

Requires either a high school diploma or GED and four years of relevant experience, or a two-year degree in hospitality, hotel and restaurant management, business administration, or a related field and two years of relevant experience. Relevant experience may be in guest services, front desk, housekeeping, or a related professional area.

Skills

Rooms Operations
Front Desk Operations
Housekeeping
Guest Services
Staff Supervision
Guest Relations
Revenue Management
Budget Management
Expense Control
Employee Training
Scheduling
Payroll Administration
Performance Management
Complaint Resolution
Safety Procedures
Loss Prevention

Visa sponsorship

Not detected in the job text

Keywords

Rooms Operations
Front Desk
Housekeeping
Recreation
Laundry
Bell Staff
AYS
Concierge
Guest Services
Guest Arrival and Departure
Room Operations Reports
Night Audit
Loss Prevention
Room Revenue
Occupancy
Operating Budget
Payroll
Guest Satisfaction
Guest Recognition
Employee Training
Staff Scheduling
Time and Attendance
Performance Appraisals
Progressive Discipline
Emergency Procedures
Safety Procedures
Employee Recognition

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