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Added 2 days ago
Guest Service Agent
Westmont Hospitality Group
Medicine Hat, AB
Part-time
Reports any unusual occurrences or requests to the manager or assistant manager.
Added 2 days ago
Residence Operations Assistant - Residence - FT Support
Humber College
Toronto, ON
The Residence Operations Assistant supports the Residence Operations Coordinator in ensuring the cleaning requirements and standards of the residence are achieved by providing functional…
Added 4 days ago
Assistant Rooms Operations Manager
Marriott International
Markham, ON
Full-time
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk,…
Added 5 days ago
Assistant Rooms Operations Manager
Marriott
Markham, ON
Full-time
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk,…
Added 5 days ago
Guest Services Representative
Westmont Hospitality Group
Halifax, NS
Up to $17.98 CAD / hour
Full-time
Reports any unusual occurrences or requests to the manager or assistant manager.
Added 5 days ago
Assistant Rooms Operations Manager
Westin Hotels & Resorts
Edmonton, AB
Full-time
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk,…
Added 6 days ago
Assistant Rooms Operations Manager
Marriott
Edmonton, AB
Full-time
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk,…
Added 6 days ago
Rooms Operations Assistant Manager
Marriott
Trois-Rivières, QC
Full-time
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk,…
Added 13 days ago
Hotel Front Office Manager
Crescent Hotels & Resorts
Mississauga, ON
Full-time
As Front Office Manager, you will play a key role in creating an exceptional arrival and departure experience, supporting and developing your team, resolving guest concerns, and ensuring…
Added 14 days ago
Hotel Assistant Operations Manager - British Columbia
Renard International Hospitality Search Consultants
ON · Ontario, Canada
$75,000 to $80,000 CAD / year
Full-time
Our client is seeking a Hotel Assistant Operations Manager for this well-established full-service hotel in Northeast British Columbia.
Added 13 days ago
Hotel Front Office Manager
Horseshoe Bay Resort
Mississauga, ON
Full-time
As Front Office Manager, you will play a key role in creating an exceptional arrival and departure experience, supporting and developing your team, resolving guest concerns, and ensuring…
Added 24 days ago
Assistant Hotel Manager
Sunshine Village Corporation
Banff, AB
The Assistant Hotel Operations Manager ensures outstanding guest experiences by supporting the Hotel Operations Manager’s oversight of the Resort’s alpine, slope-side hotel, the Sunshine…
Added 24 days ago
General Manager, Hospitality (1 year term)
Frontiers North Adventures
Churchill, MB
Full-time
…Inc. has an exciting opportunity for an experienced GENERAL MANAGER, HOSPITALITY to join our team for a 1-year term position to oversee hotel, restaurant, and event operations. This dynamic…
Added 25 days ago
Assistant Rooms Operations Manager
Delta Hotels and Resorts®
Whistler, BC
Full-time
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk,…
Added 25 days ago
Asst Front Desk Manager CAN
Concord Hospitality Enterprises
Edmonton, AB
Full-time
The Courtyard by Marriott Edmonton Downtown is seeking an Assistant Front Office Manager to support the leadership of our guest services team. This role assists in ensuring guest…
Added 25 days ago
Assistant General Manager
Algonquin Resort
Ottawa, ON
Full-time
The Assistant General Manager is primarily responsible for the operations of the front office department, while supporting the General Manager in the day-to-day operation of all…
Added 26 days ago
Front Desk Supervisor - CY Edmonton Downtown
Concord Hospitality Enterprises
Edmonton, AB
Full-time
We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as…
Added 1 month ago
Assistant Rooms Operations Manager
Marriott International
Vancouver, BC
Full-time
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk,…
Added 26 days ago
Assistant Rooms Operations Manager
Marriott
Whistler, BC
Full-time
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk,…
Added 26 days ago
Assistant Front Office Manager - FT - Chelsea Hotel - Toronto
Langham Hotel
Canada
Full-time
Provides leadership and direction for Front office /Brilliant Colleagues, ensuring that the service standards and policies of Chelsea Hotel are met. Reporting to the Front Office Manager,…
Added 1 month ago
Reservation and Front Desk Agent
Hôtel Mont Gabriel, une propriété Tribute Portfolio
Sainte-Adèle, QC
Full-time
Reporting to the Front Desk Manager, the Reservations and Front Desk Agent is responsible for handling reservations by phone and online, welcoming guests, informing them about the services…
Added 1 month ago
Guest Services Manager
Hampton Inn & Suites by Hilton Kelowna Airport
Kelowna, BC
$22.9 CAD / hour
Full-time
Under the guidance of the Director of Rooms and Assistant Front Office Manager, the Guest Services Manager is responsible for leading the day to day operations, ensuring and maintaining a…
Added 1 month ago
Front Desk Manager - Overnight
Marriott International
Toronto, ON
Full-time
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest…
Added 1 month ago
Assistant Rooms Operations Manager
Marriott
Vancouver, BC
Full-time
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk,…
Added 1 month ago
Assistant Manager - Rooms Operations
Courtyard by Marriott
Toronto, ON
Full-time
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk,…

Marriott

Assistant Rooms Operations Manager

4308 Main Street, Whistler, BC, V8E 1A9, Canada

Job type: Full-time
Experience: High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
Posting language: English
Posted: Aug 25, 2026

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Original job description

JOB SUMMARY

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting the Management of Rooms Operations Activities

Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.

Runs and reviews critical information contained in room operations reports.

Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.

Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.

Operates all department equipment as necessary and reporting malfunctions.

Ensures employees have the proper supplies and uniforms.

Understands night audit procedures and being able to comprehend and utilize reports as necessary.

Understands and complies with loss prevention policies and procedures.

Contributing Information to Support Managing to Budget

• Supervises same day selling procedures to maximize room revenue and property occupancy.

Verifies accuracy of room rates to maximize revenue opportunities

Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.

Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.

Understands the impact of Room Operations on the overall property financial goals and objectives.

Providing for and Managing the Guest Experience

Participates as needed in the investigation of employee and guest accidents.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.

Assists in the review of comment cards and guest satisfaction results with employees.

Managing and Conducting Human Resources Activities

Provides support for operational functions as necessary.

Trains staff and monitoring adherence to all relevant policies and procedures.

Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.

Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance.

Empowers employees to provide excellent customer service within guidelines.

Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills.

Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate.

Communicates performance expectations employees in accordance with job descriptions for each position.

Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues.

Coaches, counsels and encourages employees.

Participates in employee progressive disciplinary procedures as required.

Handles employee questions and concerns.

Participates in an ongoing employee recognition program.

Effectively schedules employees to business demands and tracks employee time and attendance.

Assists in performing the payroll function.

Oversees daily shift operations and ensures compliance with all policies, standards and procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Delta Hotels Whistler Village Suites takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

The Assistant Rooms Operations Manager supports daily activities across housekeeping, front desk, and guest services to ensure operational efficiency and high guest satisfaction. The role involves supervising staff, managing departmental budgets, and maintaining property cleanliness and service standards.

Requirements

Candidates must possess either a high school diploma with 4 years of relevant experience or a 2-year degree in hospitality or business with 2 years of experience. Strong leadership, communication, and financial management skills are required to oversee room operations effectively.

Skills

Rooms Operations
Housekeeping Management
Front Desk Operations
Guest Services
Staff Supervision
Budget Management
Revenue Management
Loss Prevention
Training and Development
Performance Management
Conflict Resolution
Scheduling
Payroll Administration
Safety Procedures
Guest Relations

Benefits

Extended Health & Benefits Plan
Competitive Pension Plan
Staff housing
Complimentary on-site parking
Marriott Hotel Travel discounts
Wellness program

Visa sponsorship

Not detected in the job text

Keywords

Rooms Operations
Housekeeping
Front Desk
Guest Services
Hospitality Management
Budgeting
Revenue Maximization
Staff Training
Performance Appraisal
Loss Prevention
Payroll
Scheduling
Guest Satisfaction
Safety Procedures
Concierge
Laundry Operations
Recreation
Marriott International
Delta Hotels

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