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Added 8 mins ago
TD
Receptionist (Temporary, Part-Time)
The District of Sechelt
Sechelt, BC
- Part-time
…on a part-time basis. Under the direction of the Manager of Financial Services, the Receptionist is responsible for operating the switchboard, providing reception to the public and…
Added 23 mins ago
UO
Development Coordinator, Corporate & Foundation Relations
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
…Your responsibilities will span a variety of operational and administrative functions, including maintaining accurate data and activity records, processing donations, coordinating meetings…
Added 39 mins ago
Administrative Assistant (12 Month Contract)
The Canada Life Assurance Company
Edmonton, AB
The Disability Management Services Office (DMSO) is seeking a highly organised and customer-focused Administrative Assistant (12 Month Contract). A primary responsibility of this position…
Added 39 mins ago
Clerk III - Health Information
Winnipeg Regional Health Authority
Dauphin, MB
Completion of Medical Office Administration diploma, Health Unit Clerk certificate, Administrative Assistant program.
Added 1 hour ago
R
Executive Assistance
RBC
Winnipeg, MB
- Full-time
As the Executive Assistant supporting the Vice President Commercial Banking(Winnipeg), you will provide in-depth support in day-to-day management of teams in the Region. The primary purpose…
Added 1 hour ago
MD
Information Technology Specialist 5 - Unified Communications & Collaboration Architect
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Exposure to artificial intelligence (AI) and machine learning features in unified communications, such as the Webex AI Assistant and speech analytics.
Added 1 hour ago
TS
Kettle Coordinator Asst (Full Time)
The Salvation Army in Canada
St. Albert, AB
- Full-time
Communicate daily issues and supply deficiencies to City/Assistant Coordinator
Added 1 hour ago
VI
Administrative Assistant, Diversity, Equity and Human Rights Office
Vancouver Island University
Nanaimo, BC
- $70,682 to $80,230 CAD / year
- Temporary
The Administrative Assistant, Diversity, Equity and Human Rights Office, reports directly to the Director and will play a pivotal role in maintaining a welcoming, organized and supportive…
Added 1 hour ago
OT
Restaurant Manager
One Therapy Network
Victoria, BC
- Full-time
Recruit and hire hourly staff; participate in hiring supervisors and assistant managers.
Added 1 hour ago
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Assistant Manager - Food and Beverage
Hilton
Mississauga, ON
- Full-time
As an Assistant Food & Beverage Manager, you will help lead outlet operations while supporting banquet operations when needed. You will assist with daily service execution, Team Member…
Added 2 hours ago
P&
Executive & Office Services Assistant
Parrish & Heimbecker, Limited
Winnipeg, MB
- Full-time
Provide comprehensive and confidential administrative support to the Chief Executive Officer, Chief Financial Officer and other designated senior executives.
Added 2 hours ago
Medical Lab Assistant (OPSEU LAB)
LifeLabs
Mississauga, ON
As Medical Lab Assistant you will play a key role in the testing and diagnostic process for a wide range of patients. LifeLabs also provides first aid training, continuing education…
Added 2 hours ago
GC
Food & Beverage Outlets Manager (Full Time)
Granite Club
Toronto, ON · North York, ON
- Full-time
Financial, Administrative and Other Responsibilities
Added 2 hours ago
TS
Christmas Kettle Assistant
The Salvation Army in Canada
Orillia, ON
- Part-time
The Christmas Kettle Assistant helps to organize, direct, and supervise the work performed by Christmas Kettle Campaign Worker activities.
Added 2 hours ago
TS
Administrative Assistant
The Salvation Army in Canada
Windsor, ON
- Full-time
…received are deposited in time. Sending required bank deposit financial documents to the regional accounting center for…
Added 2 hours ago
UO
Clinical Research Coordinator
University of British Columbia
Vancouver, BC · VCH | Vancouver General Hospital - Gordon and Leslie Diamond Health Care Centre (VGHHCC)
- $4,845.17 to $5,713.66 CAD / month
- Full-time
Non Union Salaried - Research Assistant /Technician 3
Added 2 hours ago
TS
Administrative Assistant
The Salvation Army Canada and Bermuda Territory
Windsor, ON
- Full-time
…received are deposited in time. Sending required bank deposit financial documents to the regional accounting center for…
Added 2 hours ago
Executive Assistant
University of Guelph
Chatham-Kent, ON · Ridgetown, ON
The Executive Assistant role is responsible for supporting the various functions and activities associated with the day-to-day operations of the Ridgetown Campus within the Director’s…
Added 2 hours ago
Payroll Assistant
Health Sciences North
ON · Sudbury, ON
Provide administrative support to Payroll’s day-to-day activities for HSN.
Added 2 hours ago
H
Office Administrative Assistant
HealthCareersInSask.ca
Swift Current, SK
- Part-time
Job Description: Provides a wide range of administrative support and coordination of clerical/financial services to a variety of department(s) and/or program(s) and/or facility(ies).
Added 2 hours ago
NC
Client Assistant, Commercial Insurance
NFP Corp
Grande Prairie, AB
- Full-time
We’re looking for a Client Assistant/Account Administrator to serve as an integral member of the Commercial Lines Mid-Market Team. With this role, you will open the door to an exciting…
Added 2 hours ago
KC
Administrative Assistant
K2 Capital
Vancouver, BC
- Full-time
K2 Capital is seeking a proactive, highly organized Executive Assistant & Office Administrator to work directly with our Managing Director and keep day-to-day operations running smoothly.
Added 2 hours ago
EC
Financial Services Associate
East Coast Credit Union
Halifax, NS · NS · Dartmouth, NS
- Full-time
East Coast Credit Union is looking for a Financial Services Associate to join our team in HRM! Reporting to the Assistant Manager, the Financial Services Associate acts as a trusted…
Added 3 hours ago
P
Executive & Office Services Assistant
P&H
Winnipeg, MB
- Full-time
Provide comprehensive and confidential administrative support to the Chief Executive Officer, Chief Financial Officer and other designated senior executives.
Added 3 hours ago
M
Assistant Rooms Operations Manager
Marriott
Ottawa, ON
- Full-time
Understands the impact of Room Operations on the overall property financial goals and objectives.

Marriott

Assistant Rooms Operations Manager

Ottawa, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
Posting language: English
Posted: Oct 30, 2026

Original job description

JOB SUMMARY

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting the Management of Rooms Operations Activities

Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.

Runs and reviews critical information contained in room operations reports.

Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.

Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.

Operates all department equipment as necessary and reporting malfunctions.

Ensures employees have the proper supplies and uniforms.

Understands night audit procedures and being able to comprehend and utilize reports as necessary.

Understands and complies with loss prevention policies and procedures.

Contributing Information to Support Managing to Budget

• Supervises same day selling procedures to maximize room revenue and property occupancy.

Verifies accuracy of room rates to maximize revenue opportunities

Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.

Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.

Understands the impact of Room Operations on the overall property financial goals and objectives.

Providing for and Managing the Guest Experience

Participates as needed in the investigation of employee and guest accidents.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.

Assists in the review of comment cards and guest satisfaction results with employees.

Managing and Conducting Human Resources Activities

Provides support for operational functions as necessary.

Trains staff and monitoring adherence to all relevant policies and procedures.

Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.

Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance.

Empowers employees to provide excellent customer service within guidelines.

Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills.

Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate.

Communicates performance expectations employees in accordance with job descriptions for each position.

Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues.

Coaches, counsels and encourages employees.

Participates in employee progressive disciplinary procedures as required.

Handles employee questions and concerns.

Participates in an ongoing employee recognition program.

Effectively schedules employees to business demands and tracks employee time and attendance.

Assists in performing the payroll function.

Oversees daily shift operations and ensures compliance with all policies, standards and procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: The Westin Ottawa takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

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More about this job

Responsibilities

The Assistant Rooms Operations Manager supports daily activities across housekeeping, front desk, and guest services to ensure operational efficiency and high cleanliness standards. They are responsible for supervising staff, managing departmental budgets, and resolving guest issues to maintain service quality.

Requirements

Candidates must possess either a high school diploma with 4 years of relevant experience or a 2-year degree in a hospitality-related field with 2 years of experience. Strong leadership skills and the ability to manage operational reports and staff performance are essential.

Skills

Rooms Operations
Housekeeping Management
Front Desk Operations
Staff Supervision
Guest Services
Budget Management
Payroll Administration
Loss Prevention
Conflict Resolution
Training and Development
Performance Management
Scheduling
Inventory Management
Hospitality Management
Customer Satisfaction

Visa sponsorship

Not detected in the job text

Keywords

Rooms Operations
Housekeeping
Front Desk
Guest Services
Hospitality
Budgeting
Payroll
Staff Supervision
Loss Prevention
Performance Appraisal
Training
Scheduling
Guest Satisfaction
Concierge
Recreation
Laundry
Night Audit
Revenue Management
Safety Procedures
Emergency Procedures
Team Leadership
Customer Service
Operations Management
Property Management

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