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Added 28 mins ago
WC
GM Lead Department Manager
Walmart Canada
Surrey, BC
- Full-time
…through partnership with the General Merchandise and Fashion Assistant Manager and ensure a high level of customer service and while ensuring task…
Added 29 mins ago
Assistant Manager
Lammle's Western Wear
Saskatoon, SK
Taking the reins as a Lammle’s Assistant Store Manager:
Added 29 mins ago
Assistant Manager
Lammle's Western Wear
Edmonton, AB
Taking the reins as a Lammle’s Assistant Store Manager:
Added 29 mins ago
BB
Retail Store Manager
Best Buy Canada
Abbotsford, BC · Coquitlam, BC · Langley (District), BC · Surrey, BC
- Full-time
Oversee all aspects of our store, from leading a team of assistant store leaders, team leads and advisors to partnering with all areas of the business, and vendors
Added 1 hour ago
SD
Assistant Front Store Manager, Hourly Union Full Time Flexible Shifts
Shoppers Drug Mart
Sydney, NS
- Full-time
…that store objectives are achieved by focusing on improving product flow from the backroom to the sales…
Added 1 hour ago
P
Engineering Manager, Conversational AI
Pebl
Toronto, ON
- $154,000 to $195,000 CAD / year
- Full-time
…Conversational AI team is building Alfie, our conversational AI assistant, and we're looking for an engineering leader who wants to help define what AI-native software looks…
Added 1 hour ago
BB
Associé(e) aux ventes - Mobile (Temps partiel) / Mobile Sales Associate (Part Time)
Best Buy Canada
Montreal, QC
- Part-time
Help customers find the perfect product or service and respond to their questions
Added 1 hour ago
BB
Senior Computer Sales Associate
Best Buy Canada
Lethbridge, AB
- Full-time
Grow your career in similar roles (sr. admin specialist, sr. product process specialist, sr. fulfillment specialist) or development roles (team lead, assistant store leader, store leader).
Added 1 hour ago
BB
Associé(e) aux ventes - Mobile (Saisonnier(ère)) / Mobile Sales Associate (Seasonal)
Best Buy Canada
Montreal, QC
- Part-time
Help customers find the perfect product or service and respond to their questions
Added 1 hour ago
KB
Opportunities for Department Manager
Kent Building Supplies
Halifax, NS
- Full-time
Partner with the Assistant Manager to support store-wide initiatives, uphold operational standards, and contribute to a positive team environment.
Added 1 hour ago
KB
Opportunities for Department Manager
Kent Building Supplies
Lower Sackville, NS
- Full-time
Partner with the Assistant Manager to support store-wide initiatives, uphold operational standards, and contribute to a positive team environment.
Added 1 hour ago
KB
Opportunities for Department Manager
Kent Building Supplies
Dartmouth, NS
- Full-time
Partner with the Assistant Manager to support store-wide initiatives, uphold operational standards, and contribute to a positive team environment.
Added 1 hour ago
L
Assistant Manager, Guest Experience | Whistler Village
lululemon
BC · British Columbia, Canada
- Full-time
…connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.…
Added 1 hour ago
A
Director of Knowledge Management - NAMER
Ashby
Canada
- Full-time
…self-service and in-app experiences built on them, including our AI Assistant. You’ll coach and develop a team that is growing and taking on new kinds of work, and you’ll be the voice of…
Added 1 hour ago
C
Assistant Store Manager - Bayshore Shopping Centre
Claire's
Ottawa, ON
- $21 to $25 USD / hour
- Full-time
…a chance to create a loyal shopper! Use your enthusiasm and product knowledge to provide personalized styling advice, recommend add-ons, and enhance their shopping…
Added 2 hours ago
FI
Senior Product Designer
Fellow Insights Inc.
Remote, Canada
- $130,000 to $160,000 CAD / year
- Full-time
- Remote
At Fellow, we’re building a collaborative, agentic assistant that makes the moments before, during, and after meetings more valuable. Behind that simplicity is significant complexity…
Added 2 hours ago
SD
Assistant Front Store Manager, Hourly Full Time Day
Shoppers Drug Mart
Thunder Bay, ON
- Full-time
…that store objectives are achieved by focusing on improving product flow from the backroom to the sales…
Added 2 hours ago
NA
Program Assistant (Temporary), School of Health & Life Sciences
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
The Program Assistant is often the first point of contact for prospective and returning students in the program. The Program Assistant responds to inquiries from students including…
Added 2 hours ago
VS
PINK Manager-Toronto Eaton Centre
Victoria’s Secret & Co.
Toronto, ON
- Full-time
…consistent execution. This role reports to the Store Manager or Assistant Store Manager, as…
Added 2 hours ago
VS
VS Manager-Bramalea City Center
Victoria’s Secret & Co.
Brampton, ON
- Full-time
…consistent execution. This role reports to the Store Manager or Assistant Store Manager, as…
Added 2 hours ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…hands-on, timely quality service, exceptional value, and a superior…
Added 2 hours ago
GE
Bar Assistant - Stage Bar
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Monitor product and supply levels throughout the shift and proactively replenish items to support uninterrupted beverage service.
Added 3 hours ago
KM
Representant en ventes technologiques (Charlottetown, Prince Edward Island)
Konica Minolta Business Solutions Canada
Charlottetown, PE
- Full-time
…representation of Konica Minolta Business Solutions to the office product & services marketplace. You will be a Konica Minolta brand ambassador to current and potential…
Added 3 hours ago
FL
Assistant Manager
Foot Locker
Oshawa, ON
- Full-time
The Assistant Manager (AM) is a key store leader who helps bring sneaker culture to life by leading with energy, ownership, and purpose. This role supports the Store Manager in driving…
Added 3 hours ago
JI
Opportunities for Department Manager
J.D. Irving, Limited
Dartmouth, NS
- Full-time
Partner with the Assistant Manager to support store-wide initiatives, uphold operational standards, and contribute to a positive team environment.

Marriott

Assistant Rooms Operations Manager

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
Posting language: English
Posted: Oct 30, 2026

Original job description

JOB SUMMARY

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting the Management of Rooms Operations Activities

Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.

Runs and reviews critical information contained in room operations reports.

Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.

Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.

Operates all department equipment as necessary and reporting malfunctions.

Ensures employees have the proper supplies and uniforms.

Understands night audit procedures and being able to comprehend and utilize reports as necessary.

Understands and complies with loss prevention policies and procedures.

Contributing Information to Support Managing to Budget

• Supervises same day selling procedures to maximize room revenue and property occupancy.

Verifies accuracy of room rates to maximize revenue opportunities

Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.

Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.

Understands the impact of Room Operations on the overall property financial goals and objectives.

Providing for and Managing the Guest Experience

Participates as needed in the investigation of employee and guest accidents.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.

Assists in the review of comment cards and guest satisfaction results with employees.

Managing and Conducting Human Resources Activities

Provides support for operational functions as necessary.

Trains staff and monitoring adherence to all relevant policies and procedures.

Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.

Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance.

Empowers employees to provide excellent customer service within guidelines.

Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills.

Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate.

Communicates performance expectations employees in accordance with job descriptions for each position.

Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues.

Coaches, counsels and encourages employees.

Participates in employee progressive disciplinary procedures as required.

Handles employee questions and concerns.

Participates in an ongoing employee recognition program.

Effectively schedules employees to business demands and tracks employee time and attendance.

Assists in performing the payroll function.

Oversees daily shift operations and ensures compliance with all policies, standards and procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: The Westin Ottawa takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

Apply About employer

More about this job

Responsibilities

The Assistant Rooms Operations Manager supports daily activities across housekeeping, front desk, and guest services to ensure operational efficiency and high cleanliness standards. They are responsible for supervising staff, managing departmental budgets, and resolving guest issues to maintain service quality.

Requirements

Candidates must possess either a high school diploma with 4 years of relevant experience or a 2-year degree in a hospitality-related field with 2 years of experience. Strong leadership skills and the ability to manage operational reports and staff performance are essential.

Skills

Rooms Operations
Housekeeping Management
Front Desk Operations
Staff Supervision
Guest Services
Budget Management
Payroll Administration
Loss Prevention
Conflict Resolution
Training and Development
Performance Management
Scheduling
Inventory Management
Hospitality Management
Customer Satisfaction

Visa sponsorship

Not detected in the job text

Keywords

Rooms Operations
Housekeeping
Front Desk
Guest Services
Hospitality
Budgeting
Payroll
Staff Supervision
Loss Prevention
Performance Appraisal
Training
Scheduling
Guest Satisfaction
Concierge
Recreation
Laundry
Night Audit
Revenue Management
Safety Procedures
Emergency Procedures
Team Leadership
Customer Service
Operations Management
Property Management

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