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Added 4 mins ago
JH
General Manager - Boutique Hotel
JRoss Hospitality Recruiters
Toronto, ON
- $120,000 to $130,000 CAD / year
- Full-time
Reporting to the CEO, the General Manager will oversee all aspects of hotel operations, working closely with an established management team to drive revenue growth, operational excellence,…
Added 34 mins ago
MP
Production Operator
Mauser Packaging Solutions
Burlington, ON
- Full-time
Maintains good housekeeping and clean work areas in assigned space
Added 1 hour ago
SI
Housekeeping Manager
Saskatoon Inn & Conference Centre
Saskatoon, SK
- Full-time
Role Description The Housekeeping Manager is a full-time, on-site role based at Saskatoon Inn & Conference Centre in Saskatoon, SK. This role oversees daily housekeeping operations,…
Added 1 hour ago
OL
Food Services Manager
Optima Living
Surrey, BC
- $27.58 to $29.51 CAD / hour
- Full-time
The Food Services Manager is responsible for the well-being of the residents through the preparation and delivery of home-cooked meals, as well as supervision of the food services and…
Added 1 hour ago
FC
Grocery Clerk/Cashiers (FT & PT)
Federated Co-operatives Limited
Arborg, MB
- Full-time
Housekeeping: To provide a neat and clean store at all times.
Added 1 hour ago
Site Supervisor - Willow Creek BC
Orica
Chetwynd, BC
Maintains strong housekeeping, record keeping, and preventative maintenance programs
Added 1 hour ago
PR
Material Handler
Precision Record Pressing
Burlington, ON
- $22.28 CAD / hour
- Full-time
…full-time, permanent opportunity that will support the production operations through moving, storing, and managing materials within a high paced atmosphere. We are looking for a positive,…
Added 1 hour ago
R&
Housekeeping Leader - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
With the Housekeeping Leadership Team manage the operations of the housekeeping department. Lead by example and be a pro-active member of the Housekeeping Leadership Team.
Added 2 hours ago
R&
Housekeeping Leader - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
With the Housekeeping Leadership Team manage the operations of the housekeeping department. Lead by example and be a pro-active member of the Housekeeping Leadership Team.
Added 2 hours ago
W
(CAN) Pharmacy Assistant
Walmart
Kindersley, SK
- Part-time
7. Assisting with OTC Operations and ordering, stocking, cashier duties as assigned by OTC Manager and/or Pharmacist.
Added 2 hours ago
B
Lodge Spa Practitioner / Bodyworker / Massage Therapist
Baldface
BC · Central Kootenay F, Nelson, BC
- Full-time
…providing up to 6 daily treatments, there are some lodge-related housekeeping and serving tasks to assist with during the day, as well as time for rest and scenic hikes along the…
Added 3 hours ago
FC
File Maintenance Clerk/Sr. Clerk Cashier
Federated Co-operatives Limited
Eriksdale, MB
- Full-time
Checkout Procedures & Cash Balances: Demonstrate leadership in cash register operations and ensure accuracy of cash handling.
Added 3 hours ago
TO
Supervisor, Corporate Facilities
Town of Caledon
Caledon, ON
- Full-time
Reporting directly to the Manager, Corporate Facilities this role is responsible the overall supervision and management of a group of community facilities. This position leads the…
Added 3 hours ago
NB
Plant Manager
Northam Beverages
Kamloops, BC
- Full-time
Reporting to the President & COO, the Plant Manager is responsible for the overall hands-on leadership, performance, and management of the Kamloops facility. This role ensures the facility…
Added 4 hours ago
CR
Maintenance Manager - 6 month contract
Chartwell Retirement Residences
Brampton, ON
- Full-time
Lead maintenance and housekeeping staff and participate in Health & Safety initiatives and Manager on Duty rotation
Added 4 hours ago
CL
Resident Experience Manager - CLC
Campus Living Centres
Hamilton, ON
- Full-time
The Resident Experience Manager serves as the primary connection between residents and the property management team. This role ensures a positive, supportive, and engaging living…
Added 4 hours ago
B
Cleaning Supervisor
BGIS
Lethbridge, AB
- Full-time
The Area Cleaning Supervisor is responsible for the effective operations of the cleaning service through planning, quality control and management of the site Cleaners. Reporting to the…
Added 4 hours ago
Assistant Warehouse and Distribution Manager
Nippon Express Canada
Richmond, BC
Assistant Warehouse and Distribution Manager, Warehouse - YVR branch
Added 5 hours ago
CH
Asst Mgr Housekeeping CN
Crescent Hotels & Resorts
Rossland, BC
- Full-time
We are looking for a dedicated and experienced Assistant Housekeeping Manager to join our team! Previous hotel housekeeping supervisory experience is required for this role. If you are a…
Added 5 hours ago
CA
Construction Miner / Supervisor - Hope Bay
Cementation Americas
Yellowknife, NT
- Full-time
Support the Project Manager in cost‑related decision‑making and executive reporting.
Added 5 hours ago
CH
Maintenance Technician - The Queen's Cue & Boars Head Pub
Crescent Hotels & Resorts
Stratford, ON
- Full-time
Reporting to the Rooms Division Manager, you will work closely with hotel leadership, external vendors and specialist contractors to ensure the property remains guest-ready, well maintained…
Added 5 hours ago
C
Maintenance Manager (Contract)
Chartwell
Vancouver, BC
- Full-time
Lead maintenance and housekeeping staff and participate in Health & Safety initiatives and Manager on Duty rotation
Added 5 hours ago
UO
Trades 2 - Plumber
University of British Columbia
Vancouver, BC · UBCV | University Services Building (USB)
- Full-time
Mechanical Maintenance Trades | Mechanical | Building Operations | Facilities
Added 5 hours ago
T
Occupational Health & Safety Specialist
TRIUMF
Vancouver, BC · TRIUMF
- Full-time
Lead decluttering and housekeeping initiatives at the facility level to reduce hazards, combustible loading, signage, and improve safe access and egress.
Added 5 hours ago
B
Cleaning Supervisor
BGIS
Lethbridge, AB
- Full-time
The Area Cleaning Supervisor is responsible for the effective operations of the cleaning service through planning, quality control and management of the site Cleaners. Reporting to the…

Marriott

Assistant Rooms Operations Manager

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
Posting language: English
Posted: Oct 30, 2026

Original job description

JOB SUMMARY

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting the Management of Rooms Operations Activities

Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.

Runs and reviews critical information contained in room operations reports.

Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.

Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.

Operates all department equipment as necessary and reporting malfunctions.

Ensures employees have the proper supplies and uniforms.

Understands night audit procedures and being able to comprehend and utilize reports as necessary.

Understands and complies with loss prevention policies and procedures.

Contributing Information to Support Managing to Budget

• Supervises same day selling procedures to maximize room revenue and property occupancy.

Verifies accuracy of room rates to maximize revenue opportunities

Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.

Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.

Understands the impact of Room Operations on the overall property financial goals and objectives.

Providing for and Managing the Guest Experience

Participates as needed in the investigation of employee and guest accidents.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.

Assists in the review of comment cards and guest satisfaction results with employees.

Managing and Conducting Human Resources Activities

Provides support for operational functions as necessary.

Trains staff and monitoring adherence to all relevant policies and procedures.

Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.

Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance.

Empowers employees to provide excellent customer service within guidelines.

Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills.

Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate.

Communicates performance expectations employees in accordance with job descriptions for each position.

Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues.

Coaches, counsels and encourages employees.

Participates in employee progressive disciplinary procedures as required.

Handles employee questions and concerns.

Participates in an ongoing employee recognition program.

Effectively schedules employees to business demands and tracks employee time and attendance.

Assists in performing the payroll function.

Oversees daily shift operations and ensures compliance with all policies, standards and procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: The Westin Ottawa takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

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More about this job

Responsibilities

The Assistant Rooms Operations Manager supports daily activities across housekeeping, front desk, and guest services to ensure operational efficiency and high cleanliness standards. They are responsible for supervising staff, managing departmental budgets, and resolving guest issues to maintain service quality.

Requirements

Candidates must possess either a high school diploma with 4 years of relevant experience or a 2-year degree in a hospitality-related field with 2 years of experience. Strong leadership skills and the ability to manage operational reports and staff performance are essential.

Skills

Rooms Operations
Housekeeping Management
Front Desk Operations
Staff Supervision
Guest Services
Budget Management
Payroll Administration
Loss Prevention
Conflict Resolution
Training and Development
Performance Management
Scheduling
Inventory Management
Hospitality Management
Customer Satisfaction

Visa sponsorship

Not detected in the job text

Keywords

Rooms Operations
Housekeeping
Front Desk
Guest Services
Hospitality
Budgeting
Payroll
Staff Supervision
Loss Prevention
Performance Appraisal
Training
Scheduling
Guest Satisfaction
Concierge
Recreation
Laundry
Night Audit
Revenue Management
Safety Procedures
Emergency Procedures
Team Leadership
Customer Service
Operations Management
Property Management

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