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Added 3 mins ago
NF
Bistro Team Leader (Food Services)
Nature's Fare Markets
Langley (City), BC
- Full-time
Previous food service or restaurant experience considered an asset
Added 33 mins ago
GC
Regional Human Resources Manager
Gateway Casinos and Entertainment Limited
Burnaby, BC
- Full-time
The Regional Human Resources Manager position calls for an engaged professional individual with a solid track record, and strong sense of judgment and logic. This position works at a casino…
Added 34 mins ago
S
Sales Consultant Trainee
Sysco
ON · Sysco Southwestern Ontario
- Full-time
…onboarding/training. The candidate will work closely with the District Sales Manager (DSM), handling assigned responsibilities while gaining hands-on experience through training and…
Added 48 mins ago
BK
Bar Manager
Boulevard Kitchen & Oyster Bar
Vancouver, BC
- Full-time
Company Description Boulevard Kitchen & Oyster Bar is a critically acclaimed, multi-award-winning restaurant in Vancouver known for its refined yet playful approach to cuisine, service, and…
Added 1 hour ago
CH
Director of Food & Beverage
Crescent Hotels & Resorts
Rossland, BC
- Full-time
…Josie Hotel, from mountain dining and après-ski to upscale restaurant service, weddings and special…
Added 1 hour ago
CH
Asst Mgr Housekeeping CN
Crescent Hotels & Resorts
Rossland, BC
- Full-time
…indoor and outdoor event space, and The Velvet, our vibrant restaurant offering both indoor and outdoor…
Added 1 hour ago
AC
Food Service Supervisor- Tim Hortons TRU
Aramark Canada
Kamloops, BC
- Full-time
Previous Tim Hortons experience in a Supervisor, Assistant Manager or equivalent leadership position.
Added 1 hour ago
CH
Maintenance Technician - The Queen's Cue & Boars Head Pub
Crescent Hotels & Resorts
Stratford, ON
- Full-time
Reporting to the Rooms Division Manager, you will work closely with hotel leadership, external vendors and specialist contractors to ensure the property remains guest-ready, well maintained…
Added 1 hour ago
Salt+Ash - Sous Chef
The Armour Group Limited
Halifax, NS
Creating and maintaining seasonal, innovative menus that reflect the restaurant’s concept and target audience;
Added 1 hour ago
NY
New York Fries Hourly Supervisor - Vaughan
New York Fries
Concord, ON
- Full-time
Follow all New York Fries standards, outlined by the Store Manager, Regional Business Development Manager and New York Fries Executive team
Added 1 hour ago
CG
Food Service Manager (CSNM) , Contract
Compass Group Canada
Orillia, ON
- Full-time
Now, If You Were To Come On Board As a Food Service Manager We’d Ask You To Do The Following For Us
Added 1 hour ago
OT
Food Service Supervisor
One Therapy Network
AB · Edmonton, AB
- Full-time
As a Food Service Supervisor/Shift Manager, you will be responsible for overseeing daily restaurant operations during assigned shifts. You will lead front‑line staff, support operational…
Added 1 hour ago
OT
Food Service Supervisor
One Therapy Network
AB · Edmonton, AB
- Full-time
As a Food Service Supervisor/Shift Manager, you will be responsible for overseeing daily restaurant operations during assigned shifts. You will lead front‑line staff, support operational…
Added 1 hour ago
FS
Manager, Public Relations and Marketing Communications – Americas
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
Four Seasons has an exciting opportunity for a Manager, Public Relations and Marketing Communications – Americas at our Head Office in Toronto. As an integral member of the regional…
Added 1 hour ago
OT
Restaurant Manager
One Therapy Network
Victoria, BC
- Full-time
A&W Restaurants in Victoria, BC, is seeking a Restaurant Manager to start immediately at our Mayfair Shopping Centre location. (#FC7 3147 Douglas Street)
Added 1 hour ago
OT
Food Service Supervisor
One Therapy Network
Victoria, BC
- Full-time
As a Food Service Supervisor/Shift Manager, you will be responsible for overseeing daily restaurant operations during assigned shifts. You will lead front‑line staff, support operational…
Added 1 hour ago
H
Assistant Manager - Food and Beverage
Hilton
Mississauga, ON
- Full-time
As an Assistant Food & Beverage Manager, you will help lead outlet operations while supporting banquet operations when needed. You will assist with daily service execution, Team Member…
Added 2 hours ago
GC
Food & Beverage Outlets Manager (Full Time)
Granite Club
Toronto, ON · North York, ON
- Full-time
The Granite Club is looking for a full-time Food & Beverage Outlets Manager who oversees all facets of the day-to-day operations of the restaurant outlets at the Granite Club, including…
Added 2 hours ago
M
Food Service Manager (CSNM) , Contract
Maquise
Orillia, ON
- Full-time
Now, if you were to come on board as a Food Service Manager we’d ask you to do the following for us:
Added 2 hours ago
G
Farm Manager – Sustainable Farm-to-Table Operations
GoodWork.ca
Richmond, BC
- Full-time
We are seeking a skilled, hard-working and organized farm manager with strong leadership qualities who can run agricultural operations and conduct innovative development of a farm. The farm…
Added 2 hours ago
GV
Regional Human Resources Manager
Grand Villa Casino
Burnaby, BC · Delta, BC · New Westminster, BC
- Full-time
The Regional Human Resources Manager position calls for an engaged professional individual with a solid track record, and strong sense of judgment and logic. This position works at a casino…
Added 2 hours ago
Food Service Worker- Nutrition and Food Services
Nova Scotia Health and IWK Health
NS · Inverness, Nova
The Nutrition and Food Services, Utility Worker works in the patient and retail food service setting. Reporting to the Manager/Food Service Supervisor, the Utility Worker may be responsible…
Added 2 hours ago
BP
Front of House Manager
Boston Pizza
Steinbach, MB
- Full-time
A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the…
Added 3 hours ago
M
Assistant Rooms Operations Manager
Marriott
Ottawa, ON
- Full-time
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk,…
Added 3 hours ago
JE
Technology Manager
Just Eat Takeaway.com
ON
- Full-time
…tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the…

Marriott

Assistant Rooms Operations Manager

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
Posting language: English
Posted: Oct 30, 2026

Original job description

JOB SUMMARY

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting the Management of Rooms Operations Activities

Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.

Runs and reviews critical information contained in room operations reports.

Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.

Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.

Operates all department equipment as necessary and reporting malfunctions.

Ensures employees have the proper supplies and uniforms.

Understands night audit procedures and being able to comprehend and utilize reports as necessary.

Understands and complies with loss prevention policies and procedures.

Contributing Information to Support Managing to Budget

• Supervises same day selling procedures to maximize room revenue and property occupancy.

Verifies accuracy of room rates to maximize revenue opportunities

Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.

Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.

Understands the impact of Room Operations on the overall property financial goals and objectives.

Providing for and Managing the Guest Experience

Participates as needed in the investigation of employee and guest accidents.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.

Assists in the review of comment cards and guest satisfaction results with employees.

Managing and Conducting Human Resources Activities

Provides support for operational functions as necessary.

Trains staff and monitoring adherence to all relevant policies and procedures.

Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.

Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance.

Empowers employees to provide excellent customer service within guidelines.

Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills.

Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate.

Communicates performance expectations employees in accordance with job descriptions for each position.

Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues.

Coaches, counsels and encourages employees.

Participates in employee progressive disciplinary procedures as required.

Handles employee questions and concerns.

Participates in an ongoing employee recognition program.

Effectively schedules employees to business demands and tracks employee time and attendance.

Assists in performing the payroll function.

Oversees daily shift operations and ensures compliance with all policies, standards and procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: The Westin Ottawa takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

Apply About employer

More about this job

Responsibilities

The Assistant Rooms Operations Manager supports daily activities across housekeeping, front desk, and guest services to ensure operational efficiency and high cleanliness standards. They are responsible for supervising staff, managing departmental budgets, and resolving guest issues to maintain service quality.

Requirements

Candidates must possess either a high school diploma with 4 years of relevant experience or a 2-year degree in a hospitality-related field with 2 years of experience. Strong leadership skills and the ability to manage operational reports and staff performance are essential.

Skills

Rooms Operations
Housekeeping Management
Front Desk Operations
Staff Supervision
Guest Services
Budget Management
Payroll Administration
Loss Prevention
Conflict Resolution
Training and Development
Performance Management
Scheduling
Inventory Management
Hospitality Management
Customer Satisfaction

Visa sponsorship

Not detected in the job text

Keywords

Rooms Operations
Housekeeping
Front Desk
Guest Services
Hospitality
Budgeting
Payroll
Staff Supervision
Loss Prevention
Performance Appraisal
Training
Scheduling
Guest Satisfaction
Concierge
Recreation
Laundry
Night Audit
Revenue Management
Safety Procedures
Emergency Procedures
Team Leadership
Customer Service
Operations Management
Property Management

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