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Added 12 mins ago
CO
Senior Director, Strategic Accounts & Business Development
Crofter's Organic
Parry Sound, ON
- Full-time
Work alongside the Sales & Marketing Admin Assistant on Costco admin, reporting and day-to-day account execution.
Added 12 mins ago
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Reimbursement & Logistics Manager
Pharmacy.ca
Toronto, ON · North York, ON
- $90,000 to $120,000 CAD / year
- Full-time
Direct Reports: Reimbursement Program Coordinators and Administrative Assistant
Added 12 mins ago
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Collingwood, ON
- $21.5 CAD / hour
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Added 12 mins ago
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Quantum Management Services Ltd.
Pointe-Claire, QC
- $95,000 to $120,000 CAD / year
- Full-time
We are seeking a detail-oriented Assistant Controller to join a growing team. Reporting to the Controller, this role will support general accounting, month-end closing, financial reporting,…
Added 12 mins ago
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Lerners LLP
London, ON
- Full-time
We are seeking a Legal Assistant to primarily support the Health Law practice group in the London, Ontario office. The successful candidate will play an integral role in client intake, file…
Added 12 mins ago
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Toronto, ON
- Full-time
Reporting to the Area Finance & Administration Manager, the Accounts Receivable & Operations Assistant is responsible for processing receivables and assisting with operational functions and…
Added 12 mins ago
Executive Assistant
Pomerleau
Montreal, QC
As an Executive Assistant at Pomerleau, you will play a pivotal role in supporting large scale building projects ranging from $1.5 million to over $1 billion. You will support end to end…
Added 12 mins ago
UO
Research Assistant
University of Ottawa
Ottawa, ON · Social Sciences Building
- Part-time
Added 12 mins ago
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Administrative Assistant
Associa
Surrey, BC
- $36,000 to $38,000 CAD / year
- Full-time
Associa BC is looking for a full-time, permanent Administrative Assistant to supports and assists general office activities and projects with administrative tasks. Provides customer service…
Added 12 mins ago
UO
Project Coordinator, AMPLIFY
University of British Columbia
Vancouver, BC · PHSA | BC Women's Hospital (BCWH)
- $4,597.8 to $5,469.59 CAD / month
- Full-time
Non Union Salaried - Research Assistant /Technician 2
Added 12 mins ago
Rehabilitation Assistant - Rehabilitation Services
Nova Scotia Health and IWK Health
Annapolis Royal, NS
Under the direction of the Manager, and under the supervision of therapists, the Rehabilitation Assistant, as an active member of the patient care team, works with individuals, families and…
Added 27 mins ago
MU
Communications Assistant C
McGill University
Montreal, QC
- Part-time
Added 27 mins ago
RB
Accounting Assistant (Fixed-Term, approx. 15-17 months)
RDH Building Science
Burnaby, BC
- Full-time
We are looking for a detail-oriented Accounting Assistant to join our finance team on a full-time, fixed-term contract. Reporting to the Controller, you will support day-to-day accounting…
Added 27 mins ago
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Junior Law Clerk - Real Estate
Aird & Berlis LLP
Toronto, ON
- Full-time
Minimum 2 years previous experience as a Real Estate Law Clerk or an experienced legal assistant looking to transition into a clerk role
Added 27 mins ago
SD
Pharmacy Assistant, Hourly Full Time Flexible Shifts
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Whitby, ON
- Full-time
Diploma from a Pharmacy Assistant credited course preferred
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Merchandiser, Hourly Part Time Evening Greenlight Requisition
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Added 27 mins ago
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Pharmacy Assistant, Hourly Full Time Flexible Shifts
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Added 27 mins ago
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- Full-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 27 mins ago
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Pharmacy Assistant
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The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 27 mins ago
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Added 27 mins ago
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Assistant Store Manager - Smart Centers Cambridge
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Marriott

Assistant Rooms Operations Manager

Vancouver, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
Posting language: English
Posted: Nov 4, 2026

Original job description

JOB SUMMARY

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting the Management of Rooms Operations Activities

Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.

Runs and reviews critical information contained in room operations reports.

Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.

Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.

Operates all department equipment as necessary and reporting malfunctions.

Ensures employees have the proper supplies and uniforms.

Understands night audit procedures and being able to comprehend and utilize reports as necessary.

Understands and complies with loss prevention policies and procedures.

Contributing Information to Support Managing to Budget

• Supervises same day selling procedures to maximize room revenue and property occupancy.

Verifies accuracy of room rates to maximize revenue opportunities

Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.

Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.

Understands the impact of Room Operations on the overall property financial goals and objectives.

Providing for and Managing the Guest Experience

Participates as needed in the investigation of employee and guest accidents.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.

Assists in the review of comment cards and guest satisfaction results with employees.

Managing and Conducting Human Resources Activities

Provides support for operational functions as necessary.

Trains staff and monitoring adherence to all relevant policies and procedures.

Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.

Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance.

Empowers employees to provide excellent customer service within guidelines.

Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills.

Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate.

Communicates performance expectations employees in accordance with job descriptions for each position.

Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues.

Coaches, counsels and encourages employees.

Participates in employee progressive disciplinary procedures as required.

Handles employee questions and concerns.

Participates in an ongoing employee recognition program.

Effectively schedules employees to business demands and tracks employee time and attendance.

Assists in performing the payroll function.

Oversees daily shift operations and ensures compliance with all policies, standards and procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Vancouver Marriott Pinnacle Downtown Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply About employer

More about this job

Responsibilities

Supports daily Rooms Operations across front desk, housekeeping, recreation, laundry, bell staff, and concierge or guest services, while supervising employees and maintaining service and cleanliness standards. Helps manage room revenue, budgets, staffing, training, guest satisfaction, safety, and compliance with hotel policies.

Requirements

Requires either a high school diploma or GED and four years of relevant experience, or a two-year degree in a related field and two years of relevant experience. Relevant experience may be in guest services, front desk, housekeeping, or a related professional area.

Skills

Rooms Operations
Front Desk Operations
Housekeeping
Guest Services
Staff Supervision
Guest Relations
Complaint Resolution
Revenue Management
Budget Management
Expense Control
Staff Training
Scheduling
Payroll Administration
Performance Management
Safety Procedures
Loss Prevention

Visa sponsorship

Not detected in the job text

Keywords

Rooms Operations
Front Desk
Housekeeping
Recreation
Laundry
Bell Staff
AYS
Concierge
Guest Services
Guest Arrival And Departure
Room Operations Reports
Night Audit
Loss Prevention
Room Revenue
Property Occupancy
Operating Budgets
Payroll
Guest Satisfaction
Guest Feedback
Guest Recognition
Staff Training
Employee Scheduling
Time And Attendance
Performance Appraisals
Progressive Discipline
Emergency Procedures
Safety Procedures
Service Standards

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