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Added 7 mins ago
UO
Scientific Assistant
University of Victoria
Victoria, BC
- Full-time
Familiarity with UVic programs, policies, procedures, and business systems.
Added 7 mins ago
VP
System Integration Project Manager
Vista Projects
Calgary, AB
- Full-time
Translating client and internal business needs into clear requirements for the technical team, and identifying fit-for-purpose opportunities for automation and AI
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AC
Senior Project Manager - Civil
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Toronto, ON
- Full-time
Accenture Construct is Accenture's global capital projects business.
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MI
Senior Fund Accountant, Real Assets (Yardi)
MUFG Investor Services
Toronto, ON
- $72,000 to $105,600 CAD / year
- Full-time
…exchange overlay, corporate and regulatory services, custody, business consulting, and more. Operating from 17 locations worldwide, we help clients mitigate risk, enhance efficiency, and…
Added 7 mins ago
TT
Procurement and Supply Chain Intern – Summer 2027
TTM Technologies
Toronto, ON
- Full-time
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Added 7 mins ago
CL
Executive Director
Canada Lithuania Chamber of Commerce
Toronto, ON
- Full-time
Business development and partnerships. Represent the Chamber in both markets and expand its network across Canada. Maintain regular contact with the Lithuanian Embassy, Innovation Agency…
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MI
Senior Associate, Business Intelligence & Reporting Developer
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Toronto, ON
- $62,250 to $91,300 CAD / year
- Full-time
The Senior Associate, Business Intelligence & Reporting Developer is responsible for designing, developing, and maintaining enterprise reporting, dashboards, and analytical solutions that…
Added 7 mins ago
CN
Marketing Manager
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Canada
- Full-time
…approximately 50 full-time employees spanning four complementary business units: Cult Nation (record label and artist management), Cult Studio (music production), Denim (video production),…
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D
Product Owner - Product management
Desjardins
Montréal-Ouest, QC
- Full-time
…experience. You will work in close collaboration with the project developer and business analyst to ensure the solution meets user needs and that the project’s expected benefits are…
Added 7 mins ago
CN
Digital Marketing & Content Coordinator
CULT NATION
Canada
- Full-time
…approximately 50 full-time employees spanning four complementary business units: Cult Nation (record label and artist management), Cult Studio (music production), Denim (video production),…
Added 7 mins ago
IA
Sr. AI Data Platform Engineer (FinOps Reporting)
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- Full-time
Create trusted datasets for cost reporting by business unit, product, application, environment, owner, platform, and vendor.
Added 7 mins ago
E
Braze Lead Developer
EXL
ON · Ontario, Canada
- Full-time
We are seeking a hands-on Braze Lead Developer to build, integrate, and scale Braze solutions for enterprise clients. You will lead a team of developers while remaining deeply hands-on:…
Added 7 mins ago
G
Corporate Communications Manager (Contract)
GreenShield
Toronto, ON
- Full-time
…authentic, clear and aligned with GreenShield's purpose, values and business…
Added 7 mins ago
AI
Business Systems Analyst (API Integration)
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ON · Ontario, Canada
- Contract
We're Hiring: Business Systems Analyst (API Integration)
Added 7 mins ago
SL
SAINT LAURENT Store Director – Parental Leave Coverage (12 Months) Yorkdale
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Toronto, ON
- Full-time
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Added 7 mins ago
SL
SAINT LAURENT Store Director – Parental Leave Coverage (12 Months) Yorkdale
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Added 7 mins ago
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Human Resources Coordinator-Lachine
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Toronto, ON
- $60,000 CAD / year
- Full-time
We are seeking an experienced, results-driven Business Development Manager to drive Flextile's sales growth, market expansion, and strategic business development initiatives across Canada…
Added 7 mins ago
L
Financial Service Representative - LendDirect Office 1603
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- Full-time
…my skill set, and gain a comprehensive understanding of the business. In 2024, I was honored to take on the role of District Manager! Looking back on the past decade, I’m incredibly…
Added 7 mins ago
WC
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Added 7 mins ago
HO
BI Analytics Engineer
Hydro One
Toronto, ON
- $80 to $90 CAD / hour
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Added 7 mins ago
CC
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Added 7 mins ago
BU
I.T.C. Infrastructure Technologist
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Added 7 mins ago
RD
Technical Project Manager - Software Solutions
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- Full-time
As a Project Manager, Digital Transformation - Software Solutions, you will bridge the gap between business stakeholders and technical engineering teams. You will drive the end-to-end…
Added 7 mins ago
F
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- Full-time
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Marriott

Assistant Rooms Operations Manager

Vancouver, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
Posting language: English
Posted: Nov 4, 2026

Original job description

JOB SUMMARY

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting the Management of Rooms Operations Activities

Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.

Runs and reviews critical information contained in room operations reports.

Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.

Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.

Operates all department equipment as necessary and reporting malfunctions.

Ensures employees have the proper supplies and uniforms.

Understands night audit procedures and being able to comprehend and utilize reports as necessary.

Understands and complies with loss prevention policies and procedures.

Contributing Information to Support Managing to Budget

• Supervises same day selling procedures to maximize room revenue and property occupancy.

Verifies accuracy of room rates to maximize revenue opportunities

Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.

Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.

Understands the impact of Room Operations on the overall property financial goals and objectives.

Providing for and Managing the Guest Experience

Participates as needed in the investigation of employee and guest accidents.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.

Assists in the review of comment cards and guest satisfaction results with employees.

Managing and Conducting Human Resources Activities

Provides support for operational functions as necessary.

Trains staff and monitoring adherence to all relevant policies and procedures.

Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.

Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance.

Empowers employees to provide excellent customer service within guidelines.

Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills.

Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate.

Communicates performance expectations employees in accordance with job descriptions for each position.

Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues.

Coaches, counsels and encourages employees.

Participates in employee progressive disciplinary procedures as required.

Handles employee questions and concerns.

Participates in an ongoing employee recognition program.

Effectively schedules employees to business demands and tracks employee time and attendance.

Assists in performing the payroll function.

Oversees daily shift operations and ensures compliance with all policies, standards and procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Vancouver Marriott Pinnacle Downtown Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply About employer

More about this job

Responsibilities

Supports daily Rooms Operations across front desk, housekeeping, recreation, laundry, bell staff, and concierge or guest services, while supervising employees and maintaining service and cleanliness standards. Helps manage room revenue, budgets, staffing, training, guest satisfaction, safety, and compliance with hotel policies.

Requirements

Requires either a high school diploma or GED and four years of relevant experience, or a two-year degree in a related field and two years of relevant experience. Relevant experience may be in guest services, front desk, housekeeping, or a related professional area.

Skills

Rooms Operations
Front Desk Operations
Housekeeping
Guest Services
Staff Supervision
Guest Relations
Complaint Resolution
Revenue Management
Budget Management
Expense Control
Staff Training
Scheduling
Payroll Administration
Performance Management
Safety Procedures
Loss Prevention

Visa sponsorship

Not detected in the job text

Keywords

Rooms Operations
Front Desk
Housekeeping
Recreation
Laundry
Bell Staff
AYS
Concierge
Guest Services
Guest Arrival And Departure
Room Operations Reports
Night Audit
Loss Prevention
Room Revenue
Property Occupancy
Operating Budgets
Payroll
Guest Satisfaction
Guest Feedback
Guest Recognition
Staff Training
Employee Scheduling
Time And Attendance
Performance Appraisals
Progressive Discipline
Emergency Procedures
Safety Procedures
Service Standards

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