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Added 4 mins ago
KD
Directeur·rice, Intelligence consommateurs | Consumer Insights Manager
Keurig Dr Pepper
Montreal, QC
- Full-time
Added 4 mins ago
KD
Premier directeur/Première directrice, Intelligence d’affaires et rapports | Senior Manager, Business Intelligence & Reporting
Keurig Dr Pepper
Mississauga, ON · Montreal, QC
- Full-time
Added 4 mins ago
F
Project Controls Specialist III
Fluor
Vancouver, BC
- Full-time
…a small team of Project Controls personnel, or as a Subject Manager Expert (SME) for the entire Project Controls Team in the Regional…
Added 4 mins ago
F
Principal Process Engineer - Power Projects
Fluor
Calgary, AB
- Full-time
…subject-matter expertise, project execution leadership, and business development support. The successful candidate will develop and optimize competitive plant configurations, lead process…
Added 4 mins ago
M
Group Finance Manager, Canada Enterprise Team
Microsoft
Toronto, ON
- Full-time
Are you seeking a Group Finance Manager role that is at the forefront of making an impact with some of our largest Canadian enterprises? Looking for an opportunity to be part of a dynamic…
Added 4 mins ago
SC
store manager, Campbell River, B.C
Starbucks Coffee Company
Campbell River, BC
- $62,500 to $82,600 CAD / year
- Full-time
Starbucks is known for developing extraordinary leaders who drive business success by doing the right thing for partners (employees), customers and communities – globally. As a Starbucks…
Added 4 mins ago
C
Senior Manager, Complex Accounting
CAE
Montreal, QC
- Full-time
As the Senior Manager of the Complex Accounting team, you will play a strategic role within the finance organization. You will act as an expert for management and business units on the…
Added 4 mins ago
EC
Technical Product Specialist
Eaton Corporation
Toronto, ON
- Full-time
…skills, experience, and qualifications, as well as market and business…
Added 4 mins ago
V
Anlst II, IT
Vale
Canada
- Full-time
You will report to the Manager Transition to Run and End User Training and collaborate with cross-functional teams including business stakeholders, and external vendors.
Added 4 mins ago
MB
Territory Manager - Central Ontario (Collingwood/Barrie to Markham Region)
Muskoka Brewery
Bracebridge, ON · Toronto, ON
- Full-time
…promotional support, and true understanding of each channel's business building…
Added 4 mins ago
MC
Machine Room Manager
Mercer Celgar
Castlegar, BC
- Full-time
…the best decisions for our people and achieving sustainable business success. Together, we encourage, support, and celebrate the diverse voices of our employees. We strive to provide an…
Added 19 mins ago
SH
Sunglass Hut Market Manager Prairies North
Sunglass Hut
Fredericton, NB
- Full-time
The Market Manager- Sun drives results, oversees a group of stores within a region, and reports to the regional manager. The Market Manager supports the team to succeed on all measures and…
Added 19 mins ago
AC
Reward and Equity - Manager
ACCA Careers
Calgary, AB
- Full-time
To be the best in the business, we cultivate a dynamic, highly collaborative culture that fuels the growth of our people. We invite you to inquire boldly, learn deeply, and grow endlessly…
Added 19 mins ago
NS
Short Order Cook - Nutrition and Food Services
Nova Scotia Health Authority
Victoria Vale, NS
- Full-time
Under the direction of the Manager, the Short Order Cook is responsible for the preparation and cooking of food as required for the patient/client menu. The Short Order Cook follows…
Added 19 mins ago
Superintendent/Construction Manager
Enzo
Caledon, ON · Toronto, ON
Actual pay may vary based on job-related factors such as experience, skills, qualifications, location, and business needs. This role may also be eligible for additional compensation,…
Added 19 mins ago
Sr. Payroll Manager
Enzo
Caledon, ON · Toronto, ON
Actual pay may vary based on job-related factors such as experience, skills, qualifications, location, and business needs. This role may also be eligible for additional compensation,…
Added 19 mins ago
P
Store Manager-Devonshire Mall
Pandora
Windsor, ON
- Full-time
The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will fully immerse yourself in our brand, culture, product whilst taking immense pride in delivering…
Added 19 mins ago
Retail Showroom Manager
Enzo
Caledon, ON · Toronto, ON
Actual pay may vary based on job-related factors such as experience, skills, qualifications, location, and business needs. This role may also be eligible for additional compensation,…
Added 19 mins ago
Network Analyst Manager
Enzo
Caledon, ON · Toronto, ON
Actual pay may vary based on job-related factors such as experience, skills, qualifications, location, and business needs. This role may also be eligible for additional compensation,…
Added 19 mins ago
Logistics Project Manager
Enzo
Laval, QC · Montreal, QC
Actual pay may vary based on job-related factors such as experience, skills, qualifications, location, and business needs. This role may also be eligible for additional compensation,…
Added 19 mins ago
Logistics Project Manager
Enzo
Caledon, ON · Toronto, ON
Actual pay may vary based on job-related factors such as experience, skills, qualifications, location, and business needs. This role may also be eligible for additional compensation,…
Added 19 mins ago
IT Project Manager
Enzo
Caledon, ON · Toronto, ON
Actual pay may vary based on job-related factors such as experience, skills, qualifications, location, and business needs. This role may also be eligible for additional compensation,…
Added 19 mins ago
Human Resource Manager
Enzo
Caledon, ON · Toronto, ON
What You'll Do as a Manager of Human Resources:
Added 19 mins ago
Driver Manager and Dispatcher
Enzo
Caledon, ON · Toronto, ON
Actual pay may vary based on job-related factors such as experience, skills, qualifications, location, and business needs. This role may also be eligible for additional compensation,…
Added 33 mins ago
BG
Trade Marketing Representative - Airdrie, AB
Bentoel Group - A Member of British American Tobacco
Airdrie, AB
- Full-time
BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.

Marriott

Assistant Rooms Operations Manager

Vancouver, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
Posting language: English
Posted: Nov 4, 2026

Original job description

JOB SUMMARY

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting the Management of Rooms Operations Activities

Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.

Runs and reviews critical information contained in room operations reports.

Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.

Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.

Operates all department equipment as necessary and reporting malfunctions.

Ensures employees have the proper supplies and uniforms.

Understands night audit procedures and being able to comprehend and utilize reports as necessary.

Understands and complies with loss prevention policies and procedures.

Contributing Information to Support Managing to Budget

• Supervises same day selling procedures to maximize room revenue and property occupancy.

Verifies accuracy of room rates to maximize revenue opportunities

Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.

Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.

Understands the impact of Room Operations on the overall property financial goals and objectives.

Providing for and Managing the Guest Experience

Participates as needed in the investigation of employee and guest accidents.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.

Assists in the review of comment cards and guest satisfaction results with employees.

Managing and Conducting Human Resources Activities

Provides support for operational functions as necessary.

Trains staff and monitoring adherence to all relevant policies and procedures.

Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.

Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance.

Empowers employees to provide excellent customer service within guidelines.

Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills.

Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate.

Communicates performance expectations employees in accordance with job descriptions for each position.

Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues.

Coaches, counsels and encourages employees.

Participates in employee progressive disciplinary procedures as required.

Handles employee questions and concerns.

Participates in an ongoing employee recognition program.

Effectively schedules employees to business demands and tracks employee time and attendance.

Assists in performing the payroll function.

Oversees daily shift operations and ensures compliance with all policies, standards and procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Vancouver Marriott Pinnacle Downtown Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply About employer

More about this job

Responsibilities

Supports daily Rooms Operations across front desk, housekeeping, recreation, laundry, bell staff, and concierge or guest services, while supervising employees and maintaining service and cleanliness standards. Helps manage room revenue, budgets, staffing, training, guest satisfaction, safety, and compliance with hotel policies.

Requirements

Requires either a high school diploma or GED and four years of relevant experience, or a two-year degree in a related field and two years of relevant experience. Relevant experience may be in guest services, front desk, housekeeping, or a related professional area.

Skills

Rooms Operations
Front Desk Operations
Housekeeping
Guest Services
Staff Supervision
Guest Relations
Complaint Resolution
Revenue Management
Budget Management
Expense Control
Staff Training
Scheduling
Payroll Administration
Performance Management
Safety Procedures
Loss Prevention

Visa sponsorship

Not detected in the job text

Keywords

Rooms Operations
Front Desk
Housekeeping
Recreation
Laundry
Bell Staff
AYS
Concierge
Guest Services
Guest Arrival And Departure
Room Operations Reports
Night Audit
Loss Prevention
Room Revenue
Property Occupancy
Operating Budgets
Payroll
Guest Satisfaction
Guest Feedback
Guest Recognition
Staff Training
Employee Scheduling
Time And Attendance
Performance Appraisals
Progressive Discipline
Emergency Procedures
Safety Procedures
Service Standards

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