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Added 10 mins ago
WC
(CAN) Pharmacy Manager
Walmart Canada
Dryden, ON
- Full-time
…customers. Develop a functional and collaborative with the Prof Services District Manager. Develop a functional and collaborative relationship with the Store Management team and the Store…
Added 10 mins ago
S
Accountant (Systems Analyst)
SaskTel
Regina, SK
- Full-time
Project manager for finance system projects. Represents Finance on projects initiated by other departments. Implements system changes ensuring General Accepted Accounting Principles are…
Added 10 mins ago
B
Facility Services Manager
BGIS
North Bay, ON
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 10 mins ago
J
Digital Task and Project Support Lead
Jacobs
Toronto, ON
- $85,000 to $100,000 USD / year
- Full-time
…client‑facing digital delivery teams with the implementation of digital services across sectors, with a particular emphasis on environment. The role blends task management, client and…
Added 10 mins ago
SI
Director of Customer Success
Supra ITS
Mississauga, ON
- Full-time
The Director of Customer Success leads Supra’s Managed Services customer organization in Canada and India: the Account Management team (Senior Account Manager, Account Managers, Account…
Added 10 mins ago
SI
Associate Account Executive
Supra ITS
Mississauga, ON
- Full-time
…Managed IT, Cybersecurity, Digital Transformation, Application Services, and Business Process Outsourcing (BPO) Services. Headquartered in Mississauga, Supra ITS operates with 650+…
Added 10 mins ago
SI
Senior Vice President, Sales
Supra ITS
Mississauga, ON
- Full-time
…success, which comprises the Account Management and Customer IT Manager (CITM) teams in Canada and India. The organization sells and grows Managed IT, Cybersecurity, Cloud, Application…
Added 10 mins ago
NB
Customer Support Manager - Toronto
Nova Bus
Saint-Eustache, QC
- Full-time
The bus is moving, move forward with us as a Customer Support Manager – Toronto (Permanent)!
Added 10 mins ago
B
Facility Manager III
BGIS
Montreal, QC
- Full-time
The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and…
Added 10 mins ago
N
Manager, Downstream Finance Decision Support & Planning
Nutrien
Saskatoon, SK
- Full-time
Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each…
Added 10 mins ago
TC
Business Analyst
Tata Consultancy Services
Calgary, AB
- Full-time
…the country's leading organizations. As one of the largest IT services providers in Canada and globally, TCS is aiming to become the world's largest AI-led technology services company and…
Added 10 mins ago
QF
Senior Manager, Integrated Campaign Marketing
Questrade Financial Group
Toronto, ON · North York, ON
- Full-time
…professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially…
Added 10 mins ago
EI
Value Stream Owner
Enercare Inc.
Markham, ON
- Full-time
5+ years of experience as a Value Stream Owner, Product Manager, Technical Product owner, or Senior Business Systems Analyst
Added 10 mins ago
DU
Accounts Payable Clerk
Dalhousie University
Halifax, NS
- Full-time
Dalhousie Financial Services strives to provide the highest quality financial services and information to ensure the effective stewardship of University assets to the benefit of students…
Added 10 mins ago
SI
Senior Account Manager
Supra ITS
Mississauga, ON
- Full-time
The Senior Account Manager owns Supra’s Tier A book in Canada: our largest and most complex managed services customers. You are the named relationship and revenue owner for each: executive…
Added 10 mins ago
J
Digital Task and Project Support Lead
Jacobs
Calgary, AB
- $85,000 to $100,000 USD / year
- Full-time
…client‑facing digital delivery teams with the implementation of digital services across sectors, with a particular emphasis on environment. The role blends task management, client and…
Added 10 mins ago
AD
Assistant Manager, Fine Dining - Auberge du Pommier
Auberge du Pommier
Toronto, ON
- Full-time
…company! You’re a key team player reporting to the General Manager. You’re involved in many aspects the restaurant including maintaining and encouraging high performing teams, upholding our…
Added 10 mins ago
B&
Nuclear Buyer
Black & McDonald Limited
Pickering, ON
- Full-time
Source and secure quotes for items and services from qualified suppliers for purchase or estimating purposes.
Added 10 mins ago
CP
Project Manager Scrum Master
Consulting Planet
Calgary, AB · Greater Calgary Metropolitan Area
- Contract
Role Description The Project Manager Scrum Master is responsible for planning, coordinating, and delivering projects using agile methodologies while ensuring alignment with client goals and…
Added 10 mins ago
SE
Project Engineer Substation and FACTS
Siemens Energy
Oakville, ON
- Full-time
…requirements of the contract and communicate with the project manager any risks in the engineering design…
Added 10 mins ago
SI
Account Executive
Supra ITS
Mississauga, ON
- Full-time
…SupraITS. If you have sold hardware, software, or licensing to business customers and want to own a book of managed services accounts where the relationship is yours, then this position is…
Added 10 mins ago
G
Project Manager 2 - Buildings
Graham
Calgary, AB
- Full-time
Graham is actively recruiting for a Project Manager supporting the Buildings Division. Reporting to the Operations Management, the Project Manager is responsible for providing overall…
Added 10 mins ago
L
Business Continuity & Operational Resilience Lead (Hybrid, Toronto, ON or Burnaby, BC)
LifeLabs
Burnaby, BC · Toronto, ON
- $112,565 to $143,520 CAD / year
The Business Continuity & Operational Resilience Lead is responsible for the coordination, execution, and continuous improvement of LifeLabs' Business Continuity and Cyber Incident Recovery…
Added 10 mins ago
Account Manager
Alta Equipment Group
Toronto, ON
Alta Material Handling is seeking a full-time Account Sales Manager (New Equipment Sales), reporting to the Ontario Sales Manager, the Account Sales Manager has a crucial role of driving…
Added 10 mins ago
Sales Support Coordinator
Enercare
Toronto, ON
…Management Consultants and are well versed in all the products and services offered by the company. The ability to show flexibility and a strong sense of organization are a must as the…

Marriott

Assistant Rooms Operations Manager

Vancouver, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
Posting language: English
Posted: Nov 4, 2026

Original job description

JOB SUMMARY

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting the Management of Rooms Operations Activities

Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.

Runs and reviews critical information contained in room operations reports.

Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.

Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.

Operates all department equipment as necessary and reporting malfunctions.

Ensures employees have the proper supplies and uniforms.

Understands night audit procedures and being able to comprehend and utilize reports as necessary.

Understands and complies with loss prevention policies and procedures.

Contributing Information to Support Managing to Budget

• Supervises same day selling procedures to maximize room revenue and property occupancy.

Verifies accuracy of room rates to maximize revenue opportunities

Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.

Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.

Understands the impact of Room Operations on the overall property financial goals and objectives.

Providing for and Managing the Guest Experience

Participates as needed in the investigation of employee and guest accidents.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.

Assists in the review of comment cards and guest satisfaction results with employees.

Managing and Conducting Human Resources Activities

Provides support for operational functions as necessary.

Trains staff and monitoring adherence to all relevant policies and procedures.

Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.

Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance.

Empowers employees to provide excellent customer service within guidelines.

Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills.

Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate.

Communicates performance expectations employees in accordance with job descriptions for each position.

Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues.

Coaches, counsels and encourages employees.

Participates in employee progressive disciplinary procedures as required.

Handles employee questions and concerns.

Participates in an ongoing employee recognition program.

Effectively schedules employees to business demands and tracks employee time and attendance.

Assists in performing the payroll function.

Oversees daily shift operations and ensures compliance with all policies, standards and procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Vancouver Marriott Pinnacle Downtown Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply About employer

More about this job

Responsibilities

Supports daily Rooms Operations across front desk, housekeeping, recreation, laundry, bell staff, and concierge or guest services, while supervising employees and maintaining service and cleanliness standards. Helps manage room revenue, budgets, staffing, training, guest satisfaction, safety, and compliance with hotel policies.

Requirements

Requires either a high school diploma or GED and four years of relevant experience, or a two-year degree in a related field and two years of relevant experience. Relevant experience may be in guest services, front desk, housekeeping, or a related professional area.

Skills

Rooms Operations
Front Desk Operations
Housekeeping
Guest Services
Staff Supervision
Guest Relations
Complaint Resolution
Revenue Management
Budget Management
Expense Control
Staff Training
Scheduling
Payroll Administration
Performance Management
Safety Procedures
Loss Prevention

Visa sponsorship

Not detected in the job text

Keywords

Rooms Operations
Front Desk
Housekeeping
Recreation
Laundry
Bell Staff
AYS
Concierge
Guest Services
Guest Arrival And Departure
Room Operations Reports
Night Audit
Loss Prevention
Room Revenue
Property Occupancy
Operating Budgets
Payroll
Guest Satisfaction
Guest Feedback
Guest Recognition
Staff Training
Employee Scheduling
Time And Attendance
Performance Appraisals
Progressive Discipline
Emergency Procedures
Safety Procedures
Service Standards

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