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Added 11 mins ago
E
Dietary Supervisor (FSS) - Part Time (PT) - Arbour Heights
Extendicare
Kingston, ON · Arbour Heights
- Part-time
Plan, organize, and provide high quality dietary services for residents of the facility.
Added 11 mins ago
Coordinator, Proposals
Aecon
Toronto, ON
Under the supervision of a Proposal Supervisor, this role is responsible for the coordination of small to medium proposal, tender, and RFx submissions from bid/no-bid decisions through…
Added 11 mins ago
IP
Area Supervisor
InterPro Pipe + Steel
Red Deer, AB
- Full-time
Join Interpro Pipe & Steel's Camrose location as an Area Supervisor. In this role you will be responsible for scheduling, providing direction, coordinating, training, and leading your crew…
Added 11 mins ago
BC
Quality Control Supervisor
Breck Construction
Saskatoon, SK
- Full-time
We're seeking an experienced Quality Control Supervisor to lead and coordinate quality activities across Breck's industrial construction trades. Based in our Saskatoon office, you'll…
Added 11 mins ago
SG
Production Supervisor
Stephano Group Ltd.
Toronto, ON · Etobicoke, ON
- Full-time
We are seeking a highly motivated production supervisor to join our growing team.
Added 11 mins ago
FIller Operator
Lactalis
Toronto, ON · Rakely, Onta
Perform on-line quality control checks, BOM checks, taking samples
Added 26 mins ago
SI
Manager, Health & Safety
Saputo Inc.
Port Coquitlam, BC
- Full-time
At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world . As a top 10 global dairy processor, we value…
Added 26 mins ago
BM
Warehouse Associate I
Benjamin Moore & Co
Whitby, ON
- $22.7 to $30 CAD / hour
- Other
Maintains the highest standards for product quality and service.
Added 26 mins ago
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Cook, Part Time
Havergal
Edmonton, AB
- Part-time
Prepares food in accordance with applicable corporate standards, guidelines and regulations with established policies and procedures. Ensures quality food service is provided at all times.
Added 26 mins ago
OT
Food Service Supervisor
One Therapy Network
AB · Edmonton, AB
- Full-time
As a Food Service Supervisor/Shift Manager, you will be responsible for overseeing daily restaurant operations during assigned shifts. You will lead front‑line staff, support operational…
Added 26 mins ago
IP
Area Supervisor
InterPro Pipe + Steel
Camrose, AB
- Full-time
Join Interpro Pipe & Steel's Camrose location as an Area Supervisor. In this role you will be responsible for scheduling, providing direction, coordinating, training, and leading your crew…
Added 26 mins ago
UO
Product Engineer
University of Alaska Fairbanks Petroleum Engineering
Engineer, BC
- Full-time
Control Devices (or "CDI"), an HBM Holdings company headquartered in Greater St. Louis, is a leading designer and manufacturer of engineered flow control solutions in the compressed gas,…
Added 26 mins ago
SF
Oshawa Automotive Installer
Safe Fleet
Oshawa, ON
- Full-time
…customers' needs first, take on challenges, never lose focus on quality and deadlines, and will do whatever it takes to achieve…
Added 41 mins ago
CL
Finance Manager
Community Living - Fort Erie
Fort Erie, ON
- Part-time
TITLE OF IMMEDIATE SUPERVISOR: Executive Director
Added 57 mins ago
KL
Infection Prevention and Control (IPAC) Lead - RPN
Kindera Living
Hagersville, ON
- Full-time
Compile and review monthly infection reports and prepare statistical data for review at the Quality Team and Infection Prevention and Control quarterly meetings,
Added 57 mins ago
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Assistant Rooms Operations Manager
Marriott
Vancouver, BC
- Full-time
Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as…
Added 1 hour ago
Service Desk Technician
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Oakville, ON
…organization, committed to delivering modern, accessible, high quality digital services to the residents of Halton and our…
Added 1 hour ago
Security Attendant I (Warming Centre)
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…public service, sustainability, equity, and an outstanding quality of life for all…
Added 1 hour ago
HL
Warehouse Operations Supervisor, 2nd Shift (evenings)
High Liner Foods
Lunenburg, NS
- Full-time
Reporting to the Warehouse Operations Manager, the Warehouse Supervisor is accountable for the effective organization, supervision and deployment of skilled employees as well as co-ordinate…
Added 1 hour ago
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Maintenance Millwright - Continental Rotating
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- Full-time
…company and facility health and safety, fire, environmental, quality and general…
Added 1 hour ago
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Site Supervisor
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- $140,000 to $150,000 CAD / year
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…are delivered on time, on budget, and to the highest level of…
Added 1 hour ago
TC
Document Publisher CMC
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Toronto, ON
- $90,000 to $110,000 CAD / year
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Optimize documents and perform quality control checks within established timelines.
Added 1 hour ago
Supervisor, Inventory Management
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Toronto, ON
The Supervisor, Inventory Management is responsible for all facets of resource management for a team of material control professionals. The position manages all aspects of the inventory…
Added 1 hour ago
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Personal Support Worker (PSW Casual)
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- Part-time
…and bathing options, which meet their needs and add to their quality of life. Works closely with the Nursing Restorative…
Added 1 hour ago
OL
Server - Part Time
Optima Living
Sherwood Park, AB
- Part-time
Promptly reports unsafe conditions, incidents, or concerns to supervisor, General Manager or Health & Safety Committee.

Marriott

Assistant Rooms Operations Manager

Vancouver, BC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
Posting language: English
Posted: Nov 4, 2026

Original job description

JOB SUMMARY

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting the Management of Rooms Operations Activities

Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.

Runs and reviews critical information contained in room operations reports.

Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.

Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.

Operates all department equipment as necessary and reporting malfunctions.

Ensures employees have the proper supplies and uniforms.

Understands night audit procedures and being able to comprehend and utilize reports as necessary.

Understands and complies with loss prevention policies and procedures.

Contributing Information to Support Managing to Budget

• Supervises same day selling procedures to maximize room revenue and property occupancy.

Verifies accuracy of room rates to maximize revenue opportunities

Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.

Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.

Understands the impact of Room Operations on the overall property financial goals and objectives.

Providing for and Managing the Guest Experience

Participates as needed in the investigation of employee and guest accidents.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.

Assists in the review of comment cards and guest satisfaction results with employees.

Managing and Conducting Human Resources Activities

Provides support for operational functions as necessary.

Trains staff and monitoring adherence to all relevant policies and procedures.

Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.

Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance.

Empowers employees to provide excellent customer service within guidelines.

Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills.

Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate.

Communicates performance expectations employees in accordance with job descriptions for each position.

Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues.

Coaches, counsels and encourages employees.

Participates in employee progressive disciplinary procedures as required.

Handles employee questions and concerns.

Participates in an ongoing employee recognition program.

Effectively schedules employees to business demands and tracks employee time and attendance.

Assists in performing the payroll function.

Oversees daily shift operations and ensures compliance with all policies, standards and procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Vancouver Marriott Pinnacle Downtown Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

Supports daily Rooms Operations across front desk, housekeeping, recreation, laundry, bell staff, and concierge or guest services, while supervising employees and maintaining service and cleanliness standards. Helps manage room revenue, budgets, staffing, training, guest satisfaction, safety, and compliance with hotel policies.

Requirements

Requires either a high school diploma or GED and four years of relevant experience, or a two-year degree in a related field and two years of relevant experience. Relevant experience may be in guest services, front desk, housekeeping, or a related professional area.

Skills

Rooms Operations
Front Desk Operations
Housekeeping
Guest Services
Staff Supervision
Guest Relations
Complaint Resolution
Revenue Management
Budget Management
Expense Control
Staff Training
Scheduling
Payroll Administration
Performance Management
Safety Procedures
Loss Prevention

Visa sponsorship

Not detected in the job text

Keywords

Rooms Operations
Front Desk
Housekeeping
Recreation
Laundry
Bell Staff
AYS
Concierge
Guest Services
Guest Arrival And Departure
Room Operations Reports
Night Audit
Loss Prevention
Room Revenue
Property Occupancy
Operating Budgets
Payroll
Guest Satisfaction
Guest Feedback
Guest Recognition
Staff Training
Employee Scheduling
Time And Attendance
Performance Appraisals
Progressive Discipline
Emergency Procedures
Safety Procedures
Service Standards

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