Jobs in Canada

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Added 6 hours ago
GE
Reservation Agent - Internal Candidates Only
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Must have working knowledge of voucher procedures, gift certificates · Must have employment eligibility in Canada
Added 10 hours ago
AC
Housekeeper - Remote Lodge Cochrane, ON
Aramark Canada
Cochrane, ON
- Full-time
ARAMARK Remote Workplace Services in partnership with Moose Cree group of companies are hiring for Housekeepers for a remote lodge near Timmins, ON. Housekeepers are responsible for the…
Added 15 hours ago
CG
Supervisor, Full Time
Compass Group Canada
London, ON
- Full-time
…prepared for service at the start of each shift. Address all guest and client inquiries and concerns immediately and professionally, escalating to the Manager when required. Monitor the…
Added 15 hours ago
DH
Assistant Rooms Operations Manager
Delta Hotels and Resorts®
Kelowna, BC
- Full-time
Job CategoryRooms & Guest Services Operations
Added 17 hours ago
H1
Front Desk Reservations Agent
HOTEL 10 Montreal
Montreal, QC
- Full-time
Reporting to the Front Office Manager and Front Desk Supervisor, the Front Desk Agent is primarily responsible for managing reservations while providing professional, courteous, and…
Added 18 hours ago
AR
Housekeeping Supervisor
Algonquin Resort
Cambridge, ON
- Full-time
Ensures the completion of the Housekeeper’s Report and communicates clean and available rooms to the Guest Services Department.
Added 18 hours ago
GE
Reservation Agent - Internal Candidates Only
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Must have working knowledge of voucher procedures, gift certificates · Must have employment eligibility in Canada
Added 18 hours ago
A
Overnight Public Spaces Supervisor
AccorHotel
Banff, AB
- Contract
Day Shifts: $24.72 per hour
Added 19 hours ago
TG
INTERNAL ONLY - Guest Support Worker Reception - Main, Permanent Full-Time
The Gathering Place
St. John's, NL
- Full-time
Provide emergency supplies to Guests, coordinate laundry services, and track abandoned Guest bags
Added 19 hours ago
FT Hotel Houseperson-GCT
Great Canadian Entertainment
Toronto, ON
Must have a safety mindset for self and others · Must have employment eligibility in Canada
Added 19 hours ago
PT Hotel Houseperson-GCT
Great Canadian Entertainment
Toronto, ON
Must have a safety mindset for self and others · Must have employment eligibility in Canada
Added 20 hours ago
AR
Sales Coordinator
Algonquin Resort
Toronto, ON
- Full-time
…directly contribute to driving revenue and delivering exceptional guest…
Added 20 hours ago
SA
Utility / Dishwasher
SSP America
Dorval, QC
- Full-time
Create a positive guest experience by cleaning and maintaining hygienic work areas
Added 21 hours ago
GN
Supervisor, Massage Therapy & Treatments - 6-Month Contract
Groupe Nordik
Chelsea, QC
- Contract
…discreet and, above all, respectful. We care deeply about every guest and fellow artisan in our wellness…
Added 22 hours ago
Room Attendant/Guest Service Agent
Northland Properties
Mcbride, BC
Must have time-management skills
Added 22 hours ago
Education and Training Coordinator
Tungasuvvingat Inuit
Ottawa, ON
…and delivery of a wide range of effective, client-centered services. By incorporating the principles of Inuit Qaujimajatuqangit (IQ), TI continues to deliver quality programs and services…
Added 22 hours ago
SC
Customer Service Representative
Strathcona County
Sherwood Park, AB
- Part-time
Current Standard First Aid/CPR certification is required prior to the completion of training
Added 23 hours ago
AR
Guest Service Agent
Algonquin Resort
Toronto, ON
- Part-time
Availability to work day, evening and night shifts any day of the week including weekends and holidays
Added 23 hours ago
M
Assistant Rooms Operations Manager
Marriott
Kelowna, BC
- Full-time
…Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the…
Added 23 hours ago
OV
Event Supervisor | Part-Time | Tribute Communities Centre
Oak View Group
Oshawa, ON
- $19 to $21 CAD / hour
- Part-time
…Event Supervisors will provide oversight and Supervision of guest services personnel. The Event Supervisor will coordinate all communication between the event and security staff and all…
Added 1 day ago
CF
Seasonal Guest Services Representative (QC)
Cadillac Fairview
Laval, QC
- Part-time
Generate a variety of weekly reports by accessing appropriate information to provide the Guest Services Supervisor with up-to-date status.
Added 1 day ago
GE
Reservation Agent - Internal Candidates Only
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Must have working knowledge of voucher procedures, gift certificates · Must have employment eligibility in Canada
Added 1 day ago
TS
Case Worker I - U
The Salvation Army in Canada
Yellowknife, NT
- Full-time
Immediately reporting critical incidents to the on-call supervisor or the House Coordinator
Added 1 day ago
OS
Concierge
Opensity Solutions
Toronto, ON · Greater Toronto Area, Canada
- Up to $26 CAD / hour
- Full-time
Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide…
Added 1 day ago
TS
Case Worker I - U
The Salvation Army Canada and Bermuda Territory
Yellowknife, NT
- Full-time
Immediately reporting critical incidents to the on-call supervisor or the House Coordinator

Marriott

Assistant Rooms Operations Manager

1310 Water Street, Kelowna, BC, V1Y 9P3, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
Posting language: English
Posted: Nov 10, 2026

Original job description

JOB SUMMARY

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting the Management of Rooms Operations Activities

Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.

Runs and reviews critical information contained in room operations reports.

Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.

Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.

Operates all department equipment as necessary and reporting malfunctions.

Ensures employees have the proper supplies and uniforms.

Understands night audit procedures and being able to comprehend and utilize reports as necessary.

Understands and complies with loss prevention policies and procedures.

Contributing Information to Support Managing to Budget

• Supervises same day selling procedures to maximize room revenue and property occupancy.

Verifies accuracy of room rates to maximize revenue opportunities

Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.

Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.

Understands the impact of Room Operations on the overall property financial goals and objectives.

Providing for and Managing the Guest Experience

Participates as needed in the investigation of employee and guest accidents.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.

Assists in the review of comment cards and guest satisfaction results with employees.

Managing and Conducting Human Resources Activities

Provides support for operational functions as necessary.

Trains staff and monitoring adherence to all relevant policies and procedures.

Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.

Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance.

Empowers employees to provide excellent customer service within guidelines.

Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills.

Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate.

Communicates performance expectations employees in accordance with job descriptions for each position.

Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues.

Coaches, counsels and encourages employees.

Participates in employee progressive disciplinary procedures as required.

Handles employee questions and concerns.

Participates in an ongoing employee recognition program.

Effectively schedules employees to business demands and tracks employee time and attendance.

Assists in performing the payroll function.

Oversees daily shift operations and ensures compliance with all policies, standards and procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Delta Hotels Grand Okanagan Resort takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply on ejwl.fa.us2.oraclecloud.com About employer

More about this job

Responsibilities

Supports and supervises daily rooms operations across front desk, housekeeping, recreation, laundry, bell staff, and concierge or guest services, ensuring service standards and smooth guest arrivals and departures. Helps manage budgets and room revenue, resolves guest concerns, trains and supervises employees, and ensures compliance with operational, safety, and loss-prevention procedures.

Requirements

Requires either a high school diploma or GED and four years of relevant experience, or a two-year degree in hospitality, hotel and restaurant management, business administration, or a related field and two years of relevant experience. Relevant experience may be in guest services, front desk, housekeeping, or a related professional area.

Skills

Rooms Operations
Guest Services
Front Desk Operations
Housekeeping
Staff Supervision
Guest Relations
Revenue Management
Budget Management
Employee Training
Scheduling
Performance Management
Payroll Administration
Safety Procedures
Loss Prevention
Complaint Resolution
Operational Reporting

Visa sponsorship

Not detected in the job text

Keywords

Rooms Operations
Front Desk
Housekeeping
Recreation
Laundry
Bell Staff
Concierge
Guest Services
Guest Arrival And Departure
Room Operations Reports
Night Audit
Loss Prevention
Room Revenue
Property Occupancy
Operating Budgets
Payroll Reports
Guest Satisfaction
Guest Feedback
Guest Recognition
Employee Training
Staff Scheduling
Time And Attendance
Performance Appraisals
Progressive Discipline
Emergency Procedures
Safety Procedures
Employee Recognition
Operational Standards

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Work requirements

Jobs in Canada