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Added 12 mins ago
Manager, Accounting Advisory Services
ACCA Careers
Toronto, ON
Full-time
Make an impact with our Accounting Advisory Services (AAS) team as a Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving…
Added 12 mins ago
IT Project Manager -Digital transformation Projects (Insurance Domain)
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
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Full-time
IT Project Manager -Digital transformation Projects (Insurance Domain)
Added 12 mins ago
Nurse Practitioner (NP) - Primary care and Mental Health Focus
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Full-time
Position Reports To: Manager Integrated care and Experience
Added 12 mins ago
Temporary Administrative Assistant 6 (up to 12 months)
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Reporting to the Manager, Customer Service & Operations in Growth and Community Services, the position is responsible for a variety of administrative duties to provide the necessary support…
Added 12 mins ago
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Added 12 mins ago
Technical Customer Service
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$25 to $28 CAD / hour
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Added 12 mins ago
Guest Service Agent | Part-time | Anndore House
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Added 12 mins ago
Technical Customer Support Representative
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Added 12 mins ago
Senior Communications Officier (French Services) (Telework/Hybrid)
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Added 12 mins ago
Scale Attendant
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Added 12 mins ago
RQ11690 - Systems Testing/QA Specialist - Senior
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Added 12 mins ago
Casual Direct Support Professional UFCW
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…work with other employees on shift to provide supports and services to people. Working within Karis Disability Services Service Principles, the Relief Support considers each person’s…
Added 12 mins ago
Facility Manager, Building Operations, BC
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Added 12 mins ago
Senior Specialist Talent Management
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Added 12 mins ago
Client Development Manager
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Added 12 mins ago
Bilingual Sales Account Manager - (South Shore / Rive-Sud)
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$100,000 to $115,000 CAD / year
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Added 12 mins ago
Senior Project Manager
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Added 12 mins ago
Intermodal Logistics Coordinator
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Fuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting-edge technologies and decades of industry expertise to…
Added 12 mins ago
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Kaseya is seeking an experienced, strategic, and highly customer-focused Senior Product Manager responsible for defining and supporting the building of desirable, feasible, viable, and…
Added 12 mins ago
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…future. Our philosophy of delivering high quality products and services is backed by our unique culture. It’s about hard work, disrupting for the better, figuring it out and doing it all…
Added 12 mins ago
Office Manager
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Our client is seeking a permanent, full-time Office Manager. Reporting to the Managing Director, the Office Manager is responsible for providing administrative and office support for…
Added 12 mins ago
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Added 12 mins ago
Project Accounting Manager
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Vancouver, BC · Greater Vancouver Metropolitan Area
$100,000 to $120,000 CAD / year
Full-time
Our client is an established organization operating within the marine, logistics and project services sector. They deliver a range of complex projects and services across marine…
Added 12 mins ago
National Account Manager
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Full-time
…to deliver seamless, transparent, and dependable logistics services. Our operations team thrives in a fast-paced environment where accuracy, communication, and problem-solving are…
Added 12 mins ago
Project Manager
Lorven Technologies Inc.
Toronto, ON
Contract
Job Title: Project Manager (Customer Enablement / Delivery)

Marriott

Concierge

11 Colonel By Drive, Ottawa, ON, K1N 9H4, Canada

Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

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Original job description

POSITION SUMMARY

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.

Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: The Westin Ottawa takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

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More about this job

Responsibilities

The Concierge is responsible for assisting guests with special arrangements, reservations, and transportation while providing information about local amenities. They also manage guest inquiries, monitor lounge safety, and maintain accurate logs of all guest interactions.

Requirements

Candidates must possess a high school diploma or G.E.D. equivalent and demonstrate strong knowledge of the city. Bilingual proficiency in French and English is required, along with the ability to stand for extended periods and perform light physical tasks.

Skills

Guest Services
Concierge Services
Communication
Problem Solving
Bilingual
Customer Satisfaction
Telephone Etiquette
Safety Compliance
Record Keeping
Local Area Knowledge
Teamwork
Professionalism
Hospitality

Visa sponsorship

Not detected in the job text

Keywords

Concierge
Guest Services
Hospitality
Customer Service
Bilingual
Safety Training
Logbook Management
Property Amenities
Event Coordination
Professionalism
Accessibility
Marriott International
Westin

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