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Added 32 mins ago
cook
Brandon University
Brandon, MB
Part-time
Restaurant, culinary and catering management/manager
Added 47 mins ago
Assistant Food & Beverage Manager-Hilton Garden Inn & Homewood Suites by Hilton Ottawa Downtown
Concord Hospitality Enterprises
Ottawa, ON
Full-time
Previous supervisory or management experience in a hotel, restaurant, banquet, or other high-volume hospitality environment.
Added 1 hour ago
operations manager, restaurant chain
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Full-time
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Georgia Bar - Bartender
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Vancouver, BC
Full-time
Proactive in prevention of complaints and ensuring guests satisfaction in all areas of the outlet. If areas need help, assist and inform manager.
Added 1 hour ago
Accounting Intern (Winter 2027)
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Volunteer
REPORTS TO: Accounting Manager / Corporate Controller
Added 1 hour ago
FOH - Management - Restaurant Manager
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Full-time
As a Restaurant Manager, you will be supporting the General Manager in overall restaurant operations, execution, management of staff, controllable profit plan achievement, guest count…
Added 1 hour ago
Assistant General Manager
Blue Shock Executive Search
AB · Greater Edmonton Metropolitan Area
$60,000 to $70,000 CAD / year
Full-time
The Assistant General Manager is an integral part of the team and is responsible for managing the daily operations of our restaurant, including the selection, development, and performance…
Added 2 hours ago
Front of House Manager - Boston Pizza Shawnessy
Boston Pizza
Calgary, AB
Full-time
Boston Pizza Shawnessy is a busy location and we’re looking for a hands-on, floor-focused Full Time Manager to grow with us.
Added 2 hours ago
Bar Manager
Boston Pizza
Langley (District), BC · Langley, BC
Full-time
A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the…
Added 2 hours ago
Little Chief Restaurant Supervisor
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Under the direction of the Restaurant Manager, the Restaurant Supervisor is responsible for all restaurant departmental operations during a prescribed shift. The work is typified as a…
Added 2 hours ago
Banquet Server
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Deliver food & beverage accurately, promptly, and according to restaurant standards
Added 2 hours ago
Sous Chef
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St. John's, NL
Full-time
Participate in food preparation and cooking of dishes in accordance with the restaurant's menu and quality standards.
Added 3 hours ago
Line Cook - Kelowna Airport (Year-Round)
SSP America
Kelowna, BC
Full-time
Our restaurant portfolio in the Kelowna International Airport includes: White Spot, Okanagan Vintner's Exchange, Ellison Field, Subway, Tim Hortons, and retail stores.
Added 3 hours ago
Hospitality Manager
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Nanaimo, BC · BC-Nanaimo
Full-time
In the role of Hospitality Manager (HM) you are responsible for ensuring a well-maintained community with excellent service to our residents. You have a complete understanding of how…
Added 3 hours ago
bar manager
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Bathurst, NB
Full-time
Analyze budget to boost and maintain the restaurant’s profits
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restaurant manager
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Full-time
Added 3 hours ago
Restaurant General Manager
SSP America
Ottawa, ON
Full-time
Join Our Team as a Restaurant General Manager!
Added 3 hours ago
Operations Supervisor, Full Time
Compass Group Canada
Port Hawkesbury, NS
Full-time
Work with Operations Manager and District Manager to develop minimum standards that are acceptable for each unit. These standards must be maintained in all units, as well as adhering to…
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Chief of Police
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Full-time
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Assistant Manager, RS
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Full-time
Support a service team in the front-of-house area of the restaurant.
Added 4 hours ago
Multi-Unit Restaurant Leader
SSP America
Ottawa, ON
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The Senior Multi-Unit Restaurant Manager has responsibilities for all areas and aspects of multi-unit restaurant operations within an airport. Managerial tasks to include, but not limited…
Added 4 hours ago
restaurant manager
Guac Mexi Grill
Port Elgin, ON
Full-time
Analyze budget to boost and maintain the restaurant’s profits
Added 4 hours ago
Assistant Restaurant Manager
Fairmont Hotels & Resorts
Calgary, AB
Full-time
We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Assistant Restaurant Manager for Flower & Wolf. The Assistant Restaurant Manager plays a key…
Added 4 hours ago
Construction Project Manager
W3Global
Barrie, ON
Full-time
We are seeking an experienced, organized, and results-driven Construction Project Manager to join our Development team. The Construction Project Manager is responsible for managing the…
Added 4 hours ago
Event Set Up & Decor - River's Edge at the Arlington
Carmens Group
Paris, ON
Full-time
…visitors and preparing comfortable rooms to serving in our restaurant and bringing celebrations to life at River’s Edge, your work adds warmth and character to our boutique…

Marriott

Events Manager

Montreal, QC, Canada

Job type: Full-time
Experience: High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.
Posting language: English
Posted: Sep 28, 2026

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Original job description

JOB SUMMARY

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

CORE WORK ACTIVITIES

Managing Event Logistics and Operations

Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.

Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.

Adheres to all standards, policies, and procedures.

Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.

Manages group room blocks and meeting space for average to large-sized assigned groups.

Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.

Uses his/her judgment to integrate current trends in event management and event design.

Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).

Participates in customer site inspections and assists with the sales process as necessary.

Performs other duties as assigned to meet business needs.

Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.

Ensuring and Providing Exceptional Customer Service

Delivers excellent customer service throughout the customer experience and encourages the same from other employees.

Empowers employees to provide excellent customer service.

Sets a positive example for guest relations.

Coordinates and communicates event details both verbally and in writing to the customer and property operations.

Makes presence known to customer at all times during this process.

Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.

Follows up with customer post-event.

Responds to and handles guest problems and complaints.

Uses personal judgment and expertise to enhance the customer experience.

Stays available to solve problems and/or suggest alternatives to previous arrangements.

Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Interacts with guests to obtain feedback on product quality and service levels.

Ensures hourly employees understand expectations and parameters for event activities.

Leading Event Management Teams

Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.

Leads formal pre-event and post-event meetings for average to large-sized assigned groups.

Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

Supporting and Coordinating with the Sales and Marketing Function

Assists in the sales process and revenue forecasting for customer groups.

Up-sells products and services throughout the event process.

Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

Conducting Human Resources Activities

Reviews comment cards and guest satisfaction results with employees.

Observes service behaviors of employees and provides feedback to individuals and/or managers.

Assists in the development and implementation of corrective action plans.

Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.

Works with the property staff and customers to address operational challenges associated with his/her group.

Performs other duties as assigned to meet business needs.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Le Centre Sheraton Montreal Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

Coordinates events from sales handoff through post-event follow-up, managing logistics, room blocks, meeting space, billing, and communication with customers and property teams. Leads event meetings, resolves operational and guest-service issues, and supports sales through revenue forecasting and upselling.

Requirements

Requires a high school diploma or GED with 1–2 years of relevant experience, or a two-year degree in hospitality, business, or a related field with at least one year of relevant experience. The role calls for event coordination, customer service, communication, problem-solving, and collaboration with sales and property teams.

Skills

Event Management
Event Logistics
Customer Service
Event Operations
Revenue Forecasting
Upselling
Group Room Block Management
Meeting Space Management
Event Billing
Sales Coordination
Event Planning
Guest Relations
Problem Solving
Team Leadership
Written and Verbal Communication
Service Improvement

Benefits

Exclusive Marriott Travel Benefits

Visa sponsorship

Not detected in the job text

Keywords

Event Management
Event Logistics
Event Documentation
Pre-Event Planning
Event Operations
Post-Event Follow-Up
Customer Service
Guest Relations
Group Room Blocks
Meeting Space
Event Billing
Bill Reviews
Revenue Forecasting
Catering Revenue
Audio-Visual Revenue
Upselling
Sales Coordination
Customer Site Inspections
Banquet Event Orders
Block Reviews
Event Design
Operational Problem Solving
Service Feedback
Corrective Action Plans
Team Leadership
Hospitality
Hotel and Restaurant Management

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