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Added 6 hours ago
L
Assistant Manager, Guest Experience | Rideau Centre
lululemon
Ottawa, ON
- Full-time
The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our…
Added 6 hours ago
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Gerant(e) adjoint(e) de l'expereince-invite/Assitant Manager of Guest Experience | Montreal, Ste Catherine
lululemon
Montreal, QC
- Full-time
Le gérant adjoint responsable de l’expérience-invité joue un rôle primordial dans l’équipe de gestion du magasin : il s’assure que les membres de notre équipe et que nos invités (les…
Added 17 hours ago
SH
FOH Management - Assistant Manager
Sandman Hotel Group
Sherwood Park, AB
- Full-time
Working with the General Manager, some of your responsibilities will include:
Added 17 hours ago
M
FOH Management - Assistant Manager
Moxies
Sherwood Park, AB
- Full-time
Working with the General Manager, some of your responsibilities will include:
Added 17 hours ago
FS
Assistant Food and Beverage Manager
Four Seasons Hotels and Resorts
Whistler, BC · Four Seasons Whistler
- Full-time
The Food & Beverage Assistant Manager is responsible for overseeing the daily operations of Braidwood Tavern. They are responsible for ensuring excellent customer service, managing the…
Added 21 hours ago
TC
Restaurant Management | Leadership
The Canadian Brewhouse
Regina, SK
- Full-time
Assistant General Manager Role Responsibilities:
Added 21 hours ago
BM
Assistant Manager, Slope Maintenance - Winter- Full Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
The Assistant Manager, Grooming & Snowmaking will report directly to the Director, Slope Operations and will oversee a team of Groomers, Snowmakers, Welders, and Heavy Equipment Operators.…
Added 22 hours ago
PL
Administrative Assistant
Pomeroy Lodging
Calgary, AB
- Full-time
As the Administrative Assistant, you'll be a crucial part of our operational success, with the autonomy to drive key decisions. In this role, will be responsible for supporting the hotel's…
Added 22 hours ago
SB
Assistant Manager *New Centre Opening*
Splitsville Bowl
Calgary, AB
- Full-time
Join Splitsville as an Assistant Manager and in return you'll get:
Added 1 day ago
LG
Assistant Store Manager - Full Time - Yorkdale Shopping Centre
L'OCCITANE Group (B Corp)
Toronto, ON
- Full-time
As an Assistant Store Manager at L’Occitane Yorkdale Shopping Centre, your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life.…
Added 1 day ago
WP
World Junior Hockey - Concession Attendant
Westerner Park
Red Deer, AB
- Temporary
Reporting to the Assistant Manager, Food & Beverage Operations, the Concession Attendant supports daily concession operations, maintains high service standards, and contributes to positive…
Added 1 day ago
L&
Boutique Manager and Senior Skincare Advisor
Loshen & Crem
AB · Edmonton, AB
- Full-time
Additionally, as a Floor Manager, you will be a community ambassador, fostering local partnerships, hosting events, and promoting the brand through guest service interactions and social…
Added 1 day ago
SC
Funeral Director/Embalmer
Service Corporation International
Saskatoon, SK
- Full-time
The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.
Added 1 day ago
A
Assistant Front Office Manager
AccorHotel
Lake Louise, AB
- Full-time
Join the prestigious Fairmont Hotels & Resorts as an Assistant Front Office Manager and lead a dynamic team in delivering world-class hospitality. Step into a leadership role where your…
Added 1 day ago
FH
Assistant Front Office Manager
Fairmont Hotels & Resorts
Lake Louise, AB
- Full-time
Join the prestigious Fairmont Hotels & Resorts as an Assistant Front Office Manager and lead a dynamic team in delivering world-class hospitality. Step into a leadership role where your…
Added 1 day ago
Turtle Jacks West Kelowna Assistant Restaurant Manager
Days Hospitality Limited Careers
West Kelowna, BC
At Turtle Jack’s Muskoka Grill, we embrace an All In attitude when it comes to providing our guests with a true cottage experience. Serving an abundance of fresh homemade signature items,…
Added 1 day ago
CS
Assistant Manager Suites
Calgary Stampeder Football Club
Calgary, AB
- Full-time
The Suites Assistant Manager supports the day-to-day operation of premium suite hospitality, helping deliver exceptional guest experiences in a fast-paced sports and entertainment…
Added 1 day ago
WB
Lead Base Area Operator
Whistler Blackcomb
Whistler, BC
- Temporary
…snow removal. The Lead will report directly to the department Assistant and…
Added 1 day ago
CH
DIRECTOR OF FINANCE
Crescent Hotels & Resorts
Quebec, QC
- Full-time
…boutiques and celebrated restaurants, Hotel PUR offers guests an experience that is anything but ordinary. For hospitality professionals, it’s an opportunity to be part of a dynamic,…
Added 1 day ago
Events Assistant
Health Sciences North
Sudbury, ON
Reporting to the Manager, Community Engagement and Event Fundraising, the Events & Community Fundraising Coordinator will play a key role in the planning, coordination and successful…
Added 1 day ago
BM
Assistant Manager, Alpine Race & Freestyle - Full Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
The Assistant Manager, Race sets the cultural tone for creating revolutionary guest experiences while uniting their team around purpose and fun. The Assistant Manager, Race & Freestyle,…
Added 1 day ago
BS
Bilingual Food Service Manager
Bento Sushi
Saint-Bruno-de-Montarville, QC
- Up to $50,000 CAD / year
- Full-time
…contacted. Special consideration will be given to applicants with experience as a; Food Service Supervisor, Store Manager, Quick Service Restaurant (QSR) Manager, Food Operations Manager,…
Added 2 days ago
VH
Server Food & Beverage
Vantage Hotels
Valemount, BC · Best Western Plus Inn and Suites, Valemount, British Columbia
- Full-time
…explore the outdoors, and enjoy a lifestyle that most people only experience on…
Added 2 days ago
CH
Director of Finance | Hotel PUR, Quebec, A Tribute Portfolio Hotel
Crescent Hotels & Resorts
Quebec, QC
- Full-time
…boutiques and celebrated restaurants, Hotel PUR offers guests an experience that is anything but ordinary. For hospitality professionals, it’s an opportunity to be part of a dynamic,…
Added 2 days ago
BI
Bilingual Food Service Manager
Bento Inc.
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- $50,000 CAD / year
- Full-time
…contacted. Special consideration will be given to applicants with experience as a; Food Service Supervisor, Store Manager, Quick Service Restaurant (QSR) Manager, Food Operations Manager,…

Marriott

Front Desk Manager

123 Queen Street West, Toronto, ON, M5H 2M9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Oct 5, 2026

Original job description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serving as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Responds to and handles guest problems and complaints.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

Ensures employees understand customer service expectations and parameters.

Interacts with guests to obtain feedback on product quality and service levels.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and control property occupancy.

Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Runs Front Desk shifts whenever necessary.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Sheraton Centre Toronto Hotel takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

The Front Desk Manager assists in administering daily front office functions and supervising staff to ensure efficient check-in and check-out processes. They are responsible for maximizing departmental financial performance while maintaining high standards of guest and employee satisfaction.

Requirements

Candidates must have a high school diploma or GED with at least 2 years of experience in guest services or a related field. Alternatively, a 2-year degree in Hospitality, Business Administration, or a related major is accepted with no prior work experience required.

Skills

Front office management
Staff supervision
Guest services
Conflict resolution
Financial performance management
Customer satisfaction
Team leadership
Communication skills
Training and development
Policy implementation
Revenue management
Problem solving
Interpersonal skills
Coaching
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Guest Services
Hospitality Management
Staff Supervision
Operations Management
Customer Relations
Revenue Management
Conflict Resolution
Team Leadership
Performance Management
Standard Operating Procedures
Human Resources Support
Employee Training
Check-in/Check-out
Financial Objectives
Marriott International
Sheraton
Hotel Management

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