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Added 2 mins ago
SI
Staff Cloud Security Engineer
Scribd, Inc.
Toronto, ON · Vancouver, BC
- Full-time
We believe the best work happens when individual flexibility is balanced with meaningful community connection. Scribd Flex empowers employees to choose the workstyle and location that…
Added 2 mins ago
AI Engineer Intern (Masters)
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Vancouver, BC
…around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter.…
Added 2 mins ago
CH
Direct Support Specialist Brandon
CBI Home Health
Brandon, MB
- Part-time
CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800…
Added 2 mins ago
RB
Branch Manager, Pape and Danforth Branch
Royal Bank of Canada
Toronto, ON
- Full-time
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Added 2 mins ago
A
Housekeeping Room Attendant (Full Time)
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Edmonton, AB
- Full-time
…team is delighted to assist with a variety of personalized services to ensure guest comfort and convenience are our top priorities. Edmonton's castle offers award-winning, locally-inspired…
Added 16 mins ago
LH
2600002675 - Registered Nurse
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- Internship
…employing a workforce that is representative of the diverse community we provide services to and welcome applications from all qualified applicants from all…
Added 16 mins ago
AE
D365 Functional Analyst - Human Resources
Associated Engineering
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- Full-time
…position acts as a bridge between Human Resources, Digital Services, business stakeholders, and vendors to support reliable HR operations and maximize business value from the…
Added 16 mins ago
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Sales Executive, SAP Professional Services
Accenture
Toronto, ON
- Full-time
You will be part of a diverse, vibrant, global Accenture community; teams pushing the boundaries of new business capabilities and emerging technologies and services, sharing their…
Added 16 mins ago
CW
General Manager, New Markets - Prairies
Centra Windows & Install Pros
Saskatoon, SK
- Full-time
Lead every stage of market launch, from generating demand and building community relationships to establishing facilities, logistics and operating infrastructure.
Added 16 mins ago
CW
General Manager, New Markets - Prairies
Centra Windows & Install Pros
Regina, SK
- Full-time
Lead every stage of market launch, from generating demand and building community relationships to establishing facilities, logistics and operating infrastructure.
Added 16 mins ago
SH
Registered Nurse - Oncology Clinic (CEN) (EXTERNAL)
Scarborough Health Network
Toronto, ON · Scarborough, ON
- Part-time
…(SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s…
Added 16 mins ago
AC
Conseiller principal en architecture de solutions, intelligence artificielle.
Amaris Consulting | Part of Mantu
Montreal, QC
- Full-time
Concevoir des architectures d’IA d’entreprise à l’aide d’Azure AI Foundry, Azure Machine Learning, Azure OpenAI et des services Azure Data.
Added 16 mins ago
PB
Strategic Finance Manager
Pacific Blue Cross
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- Full-time
If you have experience in roles such as Strategic Finance Manager, Finance Business Partner, FP&A Manager (Financial Planning & Analysis Manager),Finance Transformation Manager and…
Added 16 mins ago
M
Customer Success Manager
Meltwater
Toronto, ON
- Full-time
Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for…
Added 16 mins ago
CC
Quality Improvement Consultant
Canadian College of Health Leaders - Northwestern Ontario Chapter
Ottawa, ON
- Full-time
…best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and…
Added 16 mins ago
I
Senior Project Manager - Advanced Development
Innergex
Longueuil, QC
- Full-time
Develop and implement strategies for community consultation and engagement. Organize and lead public information sessions. Build trust-based relationships with stakeholders.
Added 17 mins ago
UO
Experiential Education Coordinator
University of Alberta
Edmonton, AB
- Full-time
Reporting to the Manager, Academic Programs and Student Services and the Director, Experiential Education, the EEC provides responsive, service‑focused support to Directors, Managers,…
Added 46 mins ago
CO
Distribution/Collection Relief Operator - Frobisher
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
A criminal record check is required for this position and will be requested by the Hiring Manager should you be the candidate of choice. Please do not submit your criminal record check with…
Added 46 mins ago
CO
Lift Attendant/Utilityperson Helper
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
Characteristic: Under the general supervision of the Manager of Parks Services and/or Designate.
Added 46 mins ago
SN
Clinical Resource Manager
S&R Nursing Homes
Sarnia, ON
- Full-time
The Clinical Resources Manager will support clinical leaders to manage and assist the clinical staffing functions of the direct care services at the Home. The Clinical Resources Manager is…
Added 46 mins ago
LC
Manager - Economic Development
Leduc County
Nisku, AB
- Full-time
Leduc County is looking for an experienced and highly motivated Manager – Economic Development to join our team. Reporting to the General Manager – Development and Community Services, this…
Added 46 mins ago
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Ski Lift Attendant(s) - Adanac Ski Hill
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Sudbury, ON · Greater Sudbury, ON
- Internship
Characteristic: Under the general supervision of the Manager of Parks Services and/or Designate.
Added 46 mins ago
CO
Lift Attendant/Utilityperson Helper
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
Characteristic: Under the general supervision of the Manager of Parks Services and/or Designate.
Added 46 mins ago
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GUCCI Manager of Client Engagement, Canada
Gucci
Toronto, ON
- Full-time
The Manager of Client Engagement, Canada, will lead planning and implementation of retail client development strategies across directly operated stores (DOS) and outlet locations that drive…
Added 46 mins ago
SI
Product Manager - Digital Products (Telematics & Innovation)
Skyjack Inc.
Guelph, ON
- Full-time
Product Manager – Digital Products (Telematics & Innovation)

Marriott

Front Desk Manager

123 Queen Street West, Toronto, ON, M5H 2M9, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Oct 5, 2026

Original job description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serving as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Responds to and handles guest problems and complaints.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

Ensures employees understand customer service expectations and parameters.

Interacts with guests to obtain feedback on product quality and service levels.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and control property occupancy.

Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Runs Front Desk shifts whenever necessary.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Sheraton Centre Toronto Hotel takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

The Front Desk Manager assists in administering daily front office functions and supervising staff to ensure efficient check-in and check-out processes. They are responsible for maximizing departmental financial performance while maintaining high standards of guest and employee satisfaction.

Requirements

Candidates must have a high school diploma or GED with at least 2 years of experience in guest services or a related field. Alternatively, a 2-year degree in Hospitality, Business Administration, or a related major is accepted with no prior work experience required.

Skills

Front office management
Staff supervision
Guest services
Conflict resolution
Financial performance management
Customer satisfaction
Team leadership
Communication skills
Training and development
Policy implementation
Revenue management
Problem solving
Interpersonal skills
Coaching
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Guest Services
Hospitality Management
Staff Supervision
Operations Management
Customer Relations
Revenue Management
Conflict Resolution
Team Leadership
Performance Management
Standard Operating Procedures
Human Resources Support
Employee Training
Check-in/Check-out
Financial Objectives
Marriott International
Sheraton
Hotel Management

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