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Added 5 mins ago
AP
Office administrative assistant
Advance Pallet and Lumber ltd
Rocky View, AB
- From $36.8 CAD / hour
- Full-time
- On-site
Coordinate the activities of the HR department in order to ensure they meet the organization’s goals
Added 13 mins ago
FE
Assistant Teacher - Senior Preschool | Walden Campus
FB Education Services
Calgary, AB
- Full-time
We’re looking for an Assistant Teacher to join our Senior Preschool team at Walden. You’ll work closely with the teaching team to create a safe, welcoming and engaging environment where…
Added 13 mins ago
W
(CAN) OMNI Lead Department Manager
Walmart
Sainte-Agathe-des-Monts, QC
- Full-time
To assist in the leadership of the OMNI area and processes through partnership with the OMNI Assistant Manager and ensure a high level of customer service and while ensuring task completion.
Added 28 mins ago
MU
Assistant Professor of Violin
McGill University
Vancouver, BC · Strathcona Music
- Full-time
The Department of Performance invites applications for a tenure-track position in Violin at the rank of Assistant Professor, for an initial three-year appointment beginning August 1, 2027.…
Added 28 mins ago
MU
Assistant Professor of Cello
McGill University
Vancouver, BC · Strathcona Music
- Full-time
The Department of Performance invites applications for a tenure-track position in Cello at the rank of Assistant Professor, for an initial three-year appointment beginning August 1, 2027.…
Added 43 mins ago
Diagnostic Imaging Assistant
Winnipeg Regional Health Authority
Winnipeg, MB
The Diagnostic Imaging Assistant will maintain a safe environment in accordance with professional and provincial guidelines and ensure compliance with quality assurance programs and…
Added 43 mins ago
Medical Laboratory Assistant -Rural
Winnipeg Regional Health Authority
MB · St. Pierre-Jolys, MB
Under the general supervision of the Charge Technologist or designate, the Medical Laboratory Assistant (MLA) is responsible for assisting the laboratory in its role of sample triaging,…
Added 43 mins ago
Scheduling Clerk - Home Care Centralized Staffing Office
Winnipeg Regional Health Authority
Winnipeg, MB
Department / Unit: CE Home Care Centralized Staffing Office
Added 43 mins ago
Medical Laboratory Assistant
Winnipeg Regional Health Authority
Selkirk, MB
Under the general supervision of the Charge Technologist or designate, the Medical Laboratory Assistant (MLA) is responsible for assisting the laboratory in its role of sample triaging,…
Added 43 mins ago
Unit Assistant
Winnipeg Regional Health Authority
Winnipeg, MB
…and Management Philosophy of St. Boniface Hospital, the Unit Assistant is responsible for providing clerical and patient related support to include: scheduling appointments/consults;…
Added 1 hour ago
R|
Junior Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Added 1 hour ago
R|
Clerical Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Department / Research Program: RI MUHC- CHAL-VHU
Added 1 hour ago
R|
Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Department / Research Program: Clinical Practice Assessment Unit
Added 1 hour ago
EC
Therapeutic Assistant (7) - Occupational Therapy
Edmonton Catholic Schools
AB · Greater Edmonton Metropolitan Area
- Full-time
Department: Occu, Phy & MH Therapy No Months Per Year: 10
Added 1 hour ago
TO
Assistant Town Solicitor
Town of Oakville
Oakville, ON
- Full-time
Reporting to the Town Solicitor, as a member of the in-house Legal Department, the Assistant Town Solicitor serves to safeguard and advance the public interest of the municipal corporation…
Added 1 hour ago
Client Services Representative - Central Services
University of Guelph
Guelph, ON
2-year community college diploma in a Medical Lab Assistant (MLA) program or a related field and a minimum of 12 months of related experience, or an equivalent combination of education and…
Added 1 hour ago
QU
Program Assistant
Queens University
Kingston, ON
- $54,799 to $66,829 CAD / year
- Full-time
- On-site
Job Summary Reporting to the Program Directors, and the Administration and Staffing Manager, the education Program Assistant will work as a member of the team responsible for the day-to-day…
Added 1 hour ago
HH
Dietetic Assistant
Hamilton Health Sciences
Hamilton, ON
- Part-time
As a member of the healthcare team, the Dietetic Assistant provides nutritional care for the patients including independent nutrition screening, implementation and monitoring of nutritional…
Added 2 hours ago
NL
Executive Assistant (26:162)
Northern Lights College
Dawson Creek, BC
- Full-time
…individual to join our team in a key support role, Executive Assistant, within the Executive Operations department. Reporting to the Vice-President, Community Relations and Institutional…
Added 2 hours ago
TH
Diagnostic Imaging Assistant (Part-Time)
Trillium Health Partners
ON · ON, Canada
- Part-time
Accurate collection and reporting of data to Diagnostic Imaging and the Emergency Department through EPIC,SECTRA pacs and SCM in a timely manner.
Added 2 hours ago
CM
Assistant department manager - retail
Creekside Market
Whistler, BC
- $26 to $30 CAD / hour
- Full-time
- On-site
Added 2 hours ago
BC
Anesthesia Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
An Anesthesia Assistant (AA) is a Registered Respiratory Therapist or a Registered Nurse who holds a Certified Clinical Anesthesia Assistant Certification from a Canadian Society of…
Added 2 hours ago
BC
Anesthesia Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
An Anesthesia Assistant (AA) is a Registered Respiratory Therapist or a Registered Nurse who holds a Certified Clinical Anesthesia Assistant Certification from a Canadian Society of…
Added 2 hours ago
C
Operations Associate
CB2
Vancouver, BC
- $18.25 to $20 USD / hour
- Part-time
…efficient stockroom and supporting the salesfloor. Reporting to the Assistant Store Leader, you’ll ensure timely customer order fulfillment, accurate inventory management, and…
Added 3 hours ago
LH
2600001111 - Physician Assistant
Lakeridge Health
Bowmanville, ON
- Full-time
The Physician Assistant will provide clinical services under the direct supervision of ED staff physicians and play a key role in supporting the patient experience. Expected duties and…

Marriott

Front Desk Manager

123 Queen Street West, Toronto, ON, M5H 2M9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Oct 5, 2026

Original job description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serving as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Responds to and handles guest problems and complaints.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

Ensures employees understand customer service expectations and parameters.

Interacts with guests to obtain feedback on product quality and service levels.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and control property occupancy.

Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Runs Front Desk shifts whenever necessary.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Sheraton Centre Toronto Hotel takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply About employer

More about this job

Responsibilities

The Front Desk Manager assists in administering daily front office functions and supervising staff to ensure efficient check-in and check-out processes. They are responsible for maximizing departmental financial performance while maintaining high standards of guest and employee satisfaction.

Requirements

Candidates must have a high school diploma or GED with at least 2 years of experience in guest services or a related field. Alternatively, a 2-year degree in Hospitality, Business Administration, or a related major is accepted with no prior work experience required.

Skills

Front office management
Staff supervision
Guest services
Conflict resolution
Financial performance management
Customer satisfaction
Team leadership
Communication skills
Training and development
Policy implementation
Revenue management
Problem solving
Interpersonal skills
Coaching
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Guest Services
Hospitality Management
Staff Supervision
Operations Management
Customer Relations
Revenue Management
Conflict Resolution
Team Leadership
Performance Management
Standard Operating Procedures
Human Resources Support
Employee Training
Check-in/Check-out
Financial Objectives
Marriott International
Sheraton
Hotel Management

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