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Added 7 mins ago
LA
Legal Aid Worker
Legal Aid Ontario
Toronto, ON
- Full-time
Manage email and voicemail system by responding to such communications or directing clients to the appropriate service.
Added 7 mins ago
GO
Senior Technical Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
Reporting to the DTS Service Manager, the Technical Analyst supports the implementation, maintenance, and optimization of infrastructure services, including servers, networks, cloud…
Added 7 mins ago
WK
Brand Manager - Innovation, Adult Balance and Wellness Brands
WK Kellogg Co
Mississauga, ON
- Full-time
…ownership, drive results, and make your mark as our next Brand Manager - Innovation. In this role you’ll play a key role in advancing the innovation agenda for some our most cherished…
Added 8 mins ago
Associate Producer - Global News Toronto
Corus Entertainment
Toronto, ON
Reporting to the Executive Producer, the successful candidate will be responsible for chasing guests, producing segments, and creating content for a daily morning television program.
Added 8 mins ago
Program Manager, AI Enablement & Workforce Readiness
Talent Acquisition Team at Westland Insurance. Text reply only.
Toronto, ON · Surrey, BC
We’re searching for a Program Manager, AI Enablement & Workforce Readiness. Are you searching for new possibilities?
Added 22 mins ago
CH
Host Ambassador, Kitchener/Waterloo – ON
Canada Homestay Network
Kitchener, ON
- Contract
Reporting to Program Lead, the Host Ambassador is primarily responsible for qualifying new and existing host families that meet Canada Homestays standard of care. With a relationship…
Added 22 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 22 mins ago
M
Marketing Content Manager
MEDFAR
Montreal, QC
- Full-time
As Marketing Content Manager, you’ll lead MEDFAR’s content strategy and execution across channels, turning complex healthcare technology, clinical workflows, and AI innovation into clear,…
Added 23 mins ago
ON
Branch Manager
Ontario Native Women's Association
Hamilton, ON
- Full-time
The Branch Manager is responsible for overseeing the implementation, delivery, and management of programs in accordance with program standards, funding requirements, and organizational…
Added 23 mins ago
ON
Community Development Manager
Ontario Native Women's Association
Hamilton, ON
- Full-time
The Community Development Manager will lead, coach, and support a group of employees within various programs while ensuring ONWA’s vision, mandate, objectives, and membership deliverables…
Added 34 mins ago
TS
Residential Worker
The Salvation Army Canada and Bermuda Territory
Toronto, ON · Brampton, ON
- Part-time
Reports directly to: Director. The Senior Case Manager functions as a team lead providing direction on tasks and support to this position.
Added 34 mins ago
TS
Shelter Support Worker-Relief
The Salvation Army Canada and Bermuda Territory
London, ON
- Part-time
…with team members to promote client well-being and effective program delivery. The role contributes to the broader mission and values of The Salvation Army, upholding standards of service…
Added 34 mins ago
TS
Shelter Support Worker Women's
The Salvation Army Canada and Bermuda Territory
London, ON
- Full-time
…with team members to promote client well-being and effective program delivery. The role contributes to the broader mission and values of The Salvation Army, upholding standards of service…
Added 34 mins ago
TS
Assistant Manager, Housing and Support Services ARC
The Salvation Army Canada and Bermuda Territory
Victoria, BC
- Full-time
The ARC Assistant Manager of Housing and Support Services (HSS) Department provides employee supervision and oversight within the HSS Department to ensure staff and management have the…
Added 34 mins ago
TS
Front Desk Clerk -Relief
The Salvation Army Canada and Bermuda Territory
London, ON
- Part-time
Maintain accurate physical and electronic filing systems, databases, records, and registers; track inventory and order office and program supplies as required.
Added 34 mins ago
TS
Recreation Assistant- Grace Village (Casual)
The Salvation Army Canada and Bermuda Territory
Edmonton, AB
- Part-time
Under the supervision of the Recreation Therapy Manager, the Recreation Assistant works as a member of the Interdisciplinary Care Team and provides Recreation Therapy services in accordance…
Added 36 mins ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
The position serves as backup to the Customer Service Manager and provides leadership to the Customer Experience Specialist.
Added 36 mins ago
TS
Christmas Admin Assistant
The Salvation Army in Canada
Saskatoon, SK
- Full-time
…limited to answering phones, data input and interacting with program participants, volunteers, donors and clients as is…
Added 36 mins ago
CC
National Account Manager
Cogent Communications
Montreal, QC
- Full-time
…Insurance, Holidays, stock options, and an Employee Assistance…
Added 36 mins ago
TS
Assistant Manager, Housing and Support Services ARC
The Salvation Army in Canada
Victoria, BC
- Full-time
The ARC Assistant Manager of Housing and Support Services (HSS) Department provides employee supervision and oversight within the HSS Department to ensure staff and management have the…
Added 36 mins ago
LM
Dual Lab Patient Technician & Mobile Lab Patient Technician
LifeLabs Medical Laboratory Services
Dryden, ON
- Part-time
…ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to…
Added 36 mins ago
TS
Recreation Assistant- Grace Village (Casual)
The Salvation Army in Canada
AB · Edmonton, AB
- Part-time
Under the supervision of the Recreation Therapy Manager, the Recreation Assistant works as a member of the Interdisciplinary Care Team and provides Recreation Therapy services in accordance…
Added 36 mins ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 36 mins ago
GO
Case Manager
Government of Manitoba
Winnipeg, MB
- Full-time
Reporting to the Program Manager, this is a social services position within the Community Services and Supports Division of the Department of Families. The Residential Services Coordinator…
Added 36 mins ago
TS
Front Desk Clerk -Relief
The Salvation Army in Canada
London, ON
- Part-time
Maintain accurate physical and electronic filing systems, databases, records, and registers; track inventory and order office and program supplies as required.

Marriott

Front Desk Manager

123 Queen Street West, Toronto, ON, M5H 2M9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Oct 5, 2026

Original job description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serving as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Responds to and handles guest problems and complaints.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

Ensures employees understand customer service expectations and parameters.

Interacts with guests to obtain feedback on product quality and service levels.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and control property occupancy.

Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Runs Front Desk shifts whenever necessary.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Sheraton Centre Toronto Hotel takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

The Front Desk Manager assists in administering daily front office functions and supervising staff to ensure efficient check-in and check-out processes. They are responsible for maximizing departmental financial performance while maintaining high standards of guest and employee satisfaction.

Requirements

Candidates must have a high school diploma or GED with at least 2 years of experience in guest services or a related field. Alternatively, a 2-year degree in Hospitality, Business Administration, or a related major is accepted with no prior work experience required.

Skills

Front office management
Staff supervision
Guest services
Conflict resolution
Financial performance management
Customer satisfaction
Team leadership
Communication skills
Training and development
Policy implementation
Revenue management
Problem solving
Interpersonal skills
Coaching
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Guest Services
Hospitality Management
Staff Supervision
Operations Management
Customer Relations
Revenue Management
Conflict Resolution
Team Leadership
Performance Management
Standard Operating Procedures
Human Resources Support
Employee Training
Check-in/Check-out
Financial Objectives
Marriott International
Sheraton
Hotel Management

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