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Added 11 mins ago
LC
Assistant Store Manager - Fresh
Loblaw Companies Limited
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
- Full-time
Reporting to the Store Manager, the Assistant Store Manager will provide excellence in customer service. Demonstrate leadership by managing employees and effectively planning.
Added 11 mins ago
T
Warehouse Clerk
Telecon
AB · Edmonton, AB
- Full-time
Pick, pack, and label orders accurately and efficiently in accordance with customer requirements or production schedules.
Added 11 mins ago
R-
Team Lead (Part time) - RW&CO Metrotown
RCL - Reitmans Canada Ltd/Ltée
Burnaby, BC
- Part-time
Model a customer-first mindset by leading on the sales floor, resolving customer concerns, and ensuring every interaction reflects our service standards.
Added 11 mins ago
DG
Service Manager
Dilawri Group of Companies
North Vancouver, BC
- Full-time
Mercedes-Benz North Vancouver is seeking an experienced Service Manager to lead the day‑to‑day operations, workflow, and profitability of the Service Department. Reporting to the General…
Added 11 mins ago
DG
General Manager
Dilawri Group of Companies
Langley (District), BC · Langley, BC
- Full-time
Mercedes-Benz Langley is looking for a General Manager to play a key leadership role in overseeing the operational and strategic performance of the dealership. This position reports…
Added 11 mins ago
DG
Sales Manager
Dilawri Group of Companies
Vancouver, BC
- Full-time
The Sales Manager will lead all training and development initiatives for sales staff, maintain administrative accuracy, and uphold dealership processes. Working closely with sales teams,…
Added 11 mins ago
TT
Mold Maker, Field Service
Top Tier Talent Group
Windsor, ON
- Full-time
Support the customer and Program Manager during tryouts.
Added 11 mins ago
CL
restaurant manager
Chopped Leaf
Quesnel, BC
- Full-time
Added 11 mins ago
PT
Project Coordinator
Paladin Technologies
Toronto, ON
- Full-time
…The primary objective of this role is to support the Project Manager in delivering high-quality project results as efficiently as possible. May be requested to lead and manage smaller…
Added 13 mins ago
AC
Accounts Payable Specialist
ATS Corporation
Cambridge, ON
- Full-time
Respond and address all vendor concerns and questions and reconcile vendor statements to Supplier Ledger on a regular basis.
Added 13 mins ago
GT
PRE-OWNED SALES MANAGER - JAGUAR LAND-ROVER TEAM
Grand Touring Automobiles
Toronto, ON
- Full-time
If so, as a Pre-Owned Manager for Jaguar Land Rover at Grand Touring Automobiles you will be responsible for overseeing the pre-owned vehicle department, ensuring efficient operations, and…
Added 13 mins ago
SA
car wash manager
Splashes Auto Care
Surrey, BC
- Full-time
Added 15 mins ago
Automotive Inspection Manager
Clutch Technologies Inc.
Toronto, ON
…scale rapidly, we are looking for an Automotive Inspection Manager to lead our vehicle inspection department within our reconditioning facility. This role focuses on overseeing vehicle…
Added 15 mins ago
P4
Property Administrator
Pier 4 Ltd
Dartmouth, NS
- Full-time
Reporting to the Manager, Property Administration, the Property Administrator supports the day-to-day operations of our properties through Yardi administration, lease and tenant file…
Added 29 mins ago
SP
Front Desk Representative (Overnight, Full-Time)
Shiplake Properties
Toronto, ON
- Full-time
Assisting the General Manager with maintenance emergencies, coordinating resident events as required.
Added 29 mins ago
FF
Associate Fig Bar Manager | Formula Fig Midtown
Formula Fig
Toronto, ON
- Full-time
…day-to-day operations on an alternating schedule with the Fig Bar Manager, ensuring smooth execution of business activities, resolving guest and team concerns, and escalating inquiries to…
Added 29 mins ago
Part Time Tailor
Tailored Brands
Mississauga, ON
…demonstrate reliability, accuracy, efficiency, and a strong focus on customer satisfaction. The Tailor also contributes to a positive and professional work environment by collaborating…
Added 29 mins ago
O
Guest Experience Representative
OMERS
Calgary, AB · Southcentre
- Part-time
We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By…
Added 42 mins ago
MB
restaurant manager
Mary Brown's Chicken
Moncton, NB
- Full-time
Added 42 mins ago
FS
Outside Sales- Parts & Service- Refuse Equipment
Federal Signal Corporation
Vaughan, ON
- Full-time
Determine customer needs through communicating available service or products, listen to customer concerns, and develop a service solution to best serve the customer
Added 42 mins ago
LE
Operations Supervisor
Loomis Express
Moncton, NB
- Full-time
Investigates employee concerns, prepares written replies and liaisons with the Manager, Employee Relations & Area Manager re: final responses.
Added 42 mins ago
DQ
food services manager
Dairy Queen
Selkirk, MB
- Full-time
Added 42 mins ago
AU
Wash Aisle Operator
Alsco Uniforms
Saskatoon, SK
- $18.54 CAD / hour
- Full-time
…next phase of production. You will report to the Production…
Added 44 mins ago
N
Assistant Store Manager - Feeds' n Needs - Saint John
Nutreco
Saint John, NB · St. John , New Brunswick
- Full-time
…visual merchandising, and provide insights on buying trends, customer needs, and profitability to support business decisions. They contribute innovative ideas to grow market share and…
Added 44 mins ago
M
Front Desk Manager
Marriott
Toronto, ON
- Full-time
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest…

Marriott

Front Desk Manager

123 Queen Street West, Toronto, ON, M5H 2M9, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Oct 5, 2026

Original job description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serving as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Responds to and handles guest problems and complaints.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

Ensures employees understand customer service expectations and parameters.

Interacts with guests to obtain feedback on product quality and service levels.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and control property occupancy.

Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Runs Front Desk shifts whenever necessary.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Sheraton Centre Toronto Hotel takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

The Front Desk Manager assists in administering daily front office functions and supervising staff to ensure efficient check-in and check-out processes. They are responsible for maximizing departmental financial performance while maintaining high standards of guest and employee satisfaction.

Requirements

Candidates must have a high school diploma or GED with at least 2 years of experience in guest services or a related field. Alternatively, a 2-year degree in Hospitality, Business Administration, or a related major is accepted with no prior work experience required.

Skills

Front office management
Staff supervision
Guest services
Conflict resolution
Financial performance management
Customer satisfaction
Team leadership
Communication skills
Training and development
Policy implementation
Revenue management
Problem solving
Interpersonal skills
Coaching
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Guest Services
Hospitality Management
Staff Supervision
Operations Management
Customer Relations
Revenue Management
Conflict Resolution
Team Leadership
Performance Management
Standard Operating Procedures
Human Resources Support
Employee Training
Check-in/Check-out
Financial Objectives
Marriott International
Sheraton
Hotel Management

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