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Added 12 mins ago
IP
Group Lead, Electrical
IPS-Integrated Project Services
Vaughan, ON
- Full-time
…architecture, engineering, project controls, procurement, construction management, and CQV of technically complex facilities, primarily in the life sciences industry. We are looking for an…
Added 12 mins ago
AC
Regional Junior Category Manager
Alimentation Couche-Tard
Laval, QC
- Internship
The Junior Category Manager provides support to the Category and Merchandising Team and vendor partners in everyday functions of their categories. They are responsible for conducting…
Added 12 mins ago
LC
Assistant Store Manager - Fresh
Loblaw Companies Limited
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
- Full-time
Reporting to the Store Manager, the Assistant Store Manager will provide excellence in customer service. Demonstrate leadership by managing employees and effectively planning.
Added 12 mins ago
NF
Produce Department Manager Full Time Day
No Frills
Spruce Grove, AB
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 12 mins ago
LC
Deli Department Manager
Loblaw Companies Limited
NB · Kings, NB
- Full-time
Communicate regularly with store management and other department managers to ensure store-wide goals are being met
Added 12 mins ago
NF
Meat Department Manager Full Time Day
No Frills
Winnipeg, MB
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 12 mins ago
I
Technology Procurement Leader
illumin
Toronto, ON · Greater Toronto Area, Canada
- $120,000 to $140,000 CAD / year
- Full-time
…consolidation, licence optimization, and disciplined vendor management. As a hands-on individual contributor, you will partner across the organization to strengthen purchasing decisions,…
Added 12 mins ago
E
Guest Relations Lead (Full-Time) - Eataly Yorkville
Eataly
Toronto, ON
- $21 to $23 CAD / hour
- Full-time
At Eataly, this role is referred to as a Front-End Lead. The Front-End Lead serves as the liaison between staff and management to ensure the department is fully functional. The Front-End…
Added 12 mins ago
W
Co-op Student, Cybersecurity Identity Analyst
WorkSafeBC
Richmond, BC
- Full-time
On Day 1 in this role, you will get a chance to meet your manager and get acquainted with your team. You will spend time setting up administrative and technological essentials, and…
Added 12 mins ago
LC
Assistant Store Manager- Trainee
Loblaw Companies Limited
Halifax, NS
- Full-time
Ready to lead with purpose? Join Real Canadian Superstore as an Assistant Store Manager in Training and build the skills to inspire teams, deliver exceptional customer experiences, and grow…
Added 12 mins ago
LC
Department Manager - Bakery
Loblaw Companies Limited
Halifax, NS
- Full-time
Communicate regularly with store management and other department managers to ensure store-wide goals are being met
Added 12 mins ago
B&
Retail Store Manager-CARREFOUR DE LA RIVE-SUD
Bath & Body Works
Boucherville, QC
- $62,800 to $81,640 USD / year
- Full-time
As a Store Manager, you will have the opportunity to develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth. Our store leaders…
Added 14 mins ago
IP
Operations Manager
InterPro Pipe + Steel
AB · Edmonton, AB
- Full-time
As part of the management team, the Operations Manager supports the Regional Manager in overseeing site operations, including sales, production, purchasing, customer service, and team…
Added 14 mins ago
LS
Key Account Manager
Lock Search Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Key Account Manager (KAM) is responsible for developing and executing strategic account plans that drive sustainable growth, formulary access, and appropriate utilization within…
Added 14 mins ago
AC
Accounts Payable Specialist
ATS Corporation
Cambridge, ON
- Full-time
Non-Management: All employees have the responsibility to work in a safe manner and report any health, safety or environmental concern to their manager or supervisor in a timely manner.
Added 14 mins ago
UW
Manager, Research and Evaluation (Data Specialist)
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Toronto, ON
- Full-time
Manager Research and Evaluation (Data Specialist)
Added 14 mins ago
GT
PRE-OWNED SALES MANAGER - JAGUAR LAND-ROVER TEAM
Grand Touring Automobiles
Toronto, ON
- Full-time
If so, as a Pre-Owned Manager for Jaguar Land Rover at Grand Touring Automobiles you will be responsible for overseeing the pre-owned vehicle department, ensuring efficient operations, and…
Added 14 mins ago
B
Senior Manager, Marketing and Commercial Operations
BD
Mississauga, ON
- Full-time
As the Senior Manager, Marketing & Commercial Operations for Waters Advanced Diagnostics Canada, you will provide strategic leadership for the Canadian Advanced Diagnostics business,…
Added 14 mins ago
LM
Underwriter, Property & Casualty
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Calgary, AB
- Full-time
Reports To: Assistant Vice President, Underwriting Manager
Added 15 mins ago
Talent Acquisition Specialist - FAL
Westerkirk
Mississauga, ON · Calgary, AB
In coordination with the Manager, HR Operations, Vice President, HR and key executives, evaluate recruitment needs and develop resourcing strategies based on operational requirements.
Added 15 mins ago
Commercial Marketer
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Minimum of 5 years of Commercial Insurance experience (sales, account manager or marketer role)
Added 15 mins ago
W
Quality Assurance (QA) Analyst
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Pitt Meadows, BC
- Full-time
3+ years experience with software testing methodologies, test planning, test automation, scripting, API testing tools such as Postman and defect lifecycle management.
Added 30 mins ago
IK
Service Advisor
INLAND KENWORTH US INC
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- Full-time
Becomes familiar with and complies with the company’s Health & Safety Manual. Reports any unsafe practices to a manager.
Added 30 mins ago
CA
Forklift Operator
Can Art Aluminum Extrusion
Mississauga, ON
- $21.93 to $23.56 CAD / hour
- Full-time
Perform any other job duties as assigned by your manager or shift supervisor, including providing support in Racking and Packing as needed
Added 30 mins ago
BI
Project Manager - 7 Days to Die | Gestionnaire de projet - 7 Days to Die
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Montreal, QC
- Full-time
…religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable…

Marriott

Front Desk Manager

123 Queen Street West, Toronto, ON, M5H 2M9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Oct 5, 2026

Original job description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serving as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Responds to and handles guest problems and complaints.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

Ensures employees understand customer service expectations and parameters.

Interacts with guests to obtain feedback on product quality and service levels.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and control property occupancy.

Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Runs Front Desk shifts whenever necessary.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Sheraton Centre Toronto Hotel takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

The Front Desk Manager assists in administering daily front office functions and supervising staff to ensure efficient check-in and check-out processes. They are responsible for maximizing departmental financial performance while maintaining high standards of guest and employee satisfaction.

Requirements

Candidates must have a high school diploma or GED with at least 2 years of experience in guest services or a related field. Alternatively, a 2-year degree in Hospitality, Business Administration, or a related major is accepted with no prior work experience required.

Skills

Front office management
Staff supervision
Guest services
Conflict resolution
Financial performance management
Customer satisfaction
Team leadership
Communication skills
Training and development
Policy implementation
Revenue management
Problem solving
Interpersonal skills
Coaching
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Guest Services
Hospitality Management
Staff Supervision
Operations Management
Customer Relations
Revenue Management
Conflict Resolution
Team Leadership
Performance Management
Standard Operating Procedures
Human Resources Support
Employee Training
Check-in/Check-out
Financial Objectives
Marriott International
Sheraton
Hotel Management

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