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Added 3 mins ago
DC
M&A and FP&A Analyst
Dillon Consulting Limited
London, ON
- Full-time
Are you someone with leadership and technical capabilities? Do you enjoy building relationships and working collaboratively in a team environment with both internal and external…
Added 3 mins ago
TB
Integrated Marketing Lead
The BMI Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
BMI Group is a growing, diversified organization with interests spanning industrial development, real estate, residential, hospitality, and emerging ventures.
Added 3 mins ago
A
Bilingual Change Management Consultant
Altis
Ottawa, ON
- $70 to $90 CAD / hour
- Contract
…access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for…
Added 3 mins ago
JH
Event and Conference Services Manager - Hotel (relocation to Victoria, BC)
JRoss Hospitality Recruiters
BC · British Columbia, Canada
- $70,000 to $75,000 CAD / year
- Full-time
Great events don’t happen by accident. They come together through strong leadership, sharp organization, thoughtful service, and a team that knows how to anticipate what clients need before…
Added 3 mins ago
IC
Partnerships Manager
Infotek Consulting Inc.
Toronto, ON
- $50 to $57 CAD / hour
- Contract
We are seeking a strategic and execution-oriented Partnerships Manager to develop and grow retail partnerships. This role will drive initiatives from concept through execution, develop…
Added 3 mins ago
ST
Program Assistant
Strides Toronto
Toronto, ON
- $46,662 to $54,339 CAD / year
- Full-time
…partnering with 21 core service providers to provide system leadership, citywide planning, coordinated service delivery and program alignment. Strides Toronto also leads initiatives with…
Added 3 mins ago
E3
Dispatch Manager
Environmental 360 Solutions
Sudbury, ON
- $85,000 to $95,000 CAD / year
- Full-time
Environmental 360 Solutions Ltd. (E360S) is seeking an experienced Dispatch Manager to lead and strengthen our dispatch operations across Ontario. Initially, this role will oversee dispatch…
Added 3 mins ago
CH
Development Associate, Campaign
Covenant House Toronto
Toronto, ON
- Full-time
Working closely with the Vice President, Campaign, the Senior Manager, Campaign Operations and frontline fundraisers, the Development Associate will coordinate campaign activity, maintain…
Added 3 mins ago
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Community Residential Manager
Boardwalk
Calgary, AB
- Full-time
Added 3 mins ago
GO
Senior Technical Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
We want our employees to thrive and grow and are committing to investing in their development. We offer multiple avenues of support such as inhouse training, educational assistance and…
Added 3 mins ago
AE
Mine Planning Engineer, Operational Growth
Agnico Eagle Mines Limited
Sudbury, ON · Greater Sudbury, ON
- Full-time
…and Mexico and has a pipeline of high-quality exploration and development projects. Agnico Eagle is a partner of choice within the mining industry, recognized globally for its leading…
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M
Community Engagement Manager
MedSleep
Victoria, BC
- Contract
Community Engagement Manager – Victoria, BC (TEMPORARY)
Added 3 mins ago
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Community Residential Manager
Boardwalk
AB · Edmonton, AB
- Full-time
Added 3 mins ago
OC
Sales Consultant Energy-Montreal Area
Olympus Corporation
Saint-Bruno, QC
- Full-time
Responsible for providing customer quotes to maximize revenue and profitability. Implement business development strategy for all product groups within assigned portfolio.
Added 3 mins ago
TH
Department Supervisor Full Time - 7088 St. Albert
The Home Depot Canada
St. Albert, AB
- Full-time
Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to…
Added 3 mins ago
CO
Manager, Finance and Risk
College of Naturopaths of Ontario
Toronto, ON
- Full-time
The Manager, Finance and Risk is accountable for managing and supporting key organizational functions that contribute to the College’s overall effectiveness and sustainability.…
Added 3 mins ago
WK
Brand Manager - Innovation, Adult Balance and Wellness Brands
WK Kellogg Co
Mississauga, ON
- Full-time
…year strategic vision to tactical project innovation pipeline development. You’ll lead us toward success thanks to your ability to thrive in the trenches or in front of…
Added 3 mins ago
CL
Production Supervisor
Core Laboratories
Red Deer, AB
- Full-time
The Manufacturing Gun Production Supervisor will provide leadership and direction necessary to sustain the company’s growth within the framework of the strategic plans and goals of the…
Added 3 mins ago
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Team Lead, Administration
Axium Infrastructure
Montreal, QC
- Full-time
Reporting to the Manager, Administration, the Team Lead plays a central role at the intersection of administrative functions and executive support. This person provides leadership to the…
Added 3 mins ago
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Intermediate Software Engineer (Agentic AI Verification)
Trulioo
Vancouver, BC
- Full-time
Use AI coding assistants (e.g., Claude Code, GitHub Copilot, Cursor) as a routine part of your development workflow, with a clear habit of reviewing and verifying generated output before it…
Added 3 mins ago
TH
Project Manager - Ground Improvement - Geotechnical
The Headhunters Recruitment
Vancouver, BC
- Full-time
Reporting to the Director, we are looking for a Senior Project Manager to join our client in their Vancouver, BC office. Due to strong relationships and active growth plans, they are seeing…
Added 3 mins ago
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Segment Marketing Manager, Energy
Seequent
Vancouver, BC
- Full-time
Strong leadership and influencing capability, with the ability to align a broad cross-functional group around a common vision and objective.
Added 4 mins ago
VS
Partner Acquisition Manager
Vena Solutions
Remote, Canada
- $80,750 to $109,250 CAD / year
- Full-time
- Remote
Reporting into the Director, Partner Development, you will be responsible for acquiring, onboarding, and growing Vena Partners. You will help shape our Partner Sales organization into a…
Added 4 mins ago
Front End - Front End Coordinator
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
St. John's, NL
Responsible to support the front-end manager in the overall operation of the front-end department including providing management and leadership to Front End staff. Ensure operational…
Added 4 mins ago
Outside Sales - Territory Manager Quebec West
Fastco
Vaudreuil-Dorion, QC
Reporting to the Regional Sales Manager - East, the Territory Manager will have as main responsibilities market development, the coordination of sales with the customers and the internal…

Marriott

Front Desk Manager

123 Queen Street West, Toronto, ON, M5H 2M9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Oct 5, 2026

Original job description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serving as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Responds to and handles guest problems and complaints.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

Ensures employees understand customer service expectations and parameters.

Interacts with guests to obtain feedback on product quality and service levels.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and control property occupancy.

Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Runs Front Desk shifts whenever necessary.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Sheraton Centre Toronto Hotel takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

The Front Desk Manager assists in administering daily front office functions and supervising staff to ensure efficient check-in and check-out processes. They are responsible for maximizing departmental financial performance while maintaining high standards of guest and employee satisfaction.

Requirements

Candidates must have a high school diploma or GED with at least 2 years of experience in guest services or a related field. Alternatively, a 2-year degree in Hospitality, Business Administration, or a related major is accepted with no prior work experience required.

Skills

Front office management
Staff supervision
Guest services
Conflict resolution
Financial performance management
Customer satisfaction
Team leadership
Communication skills
Training and development
Policy implementation
Revenue management
Problem solving
Interpersonal skills
Coaching
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Guest Services
Hospitality Management
Staff Supervision
Operations Management
Customer Relations
Revenue Management
Conflict Resolution
Team Leadership
Performance Management
Standard Operating Procedures
Human Resources Support
Employee Training
Check-in/Check-out
Financial Objectives
Marriott International
Sheraton
Hotel Management

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