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Added 4 mins ago
G
Operations Supervisor, EPA
gategroup
Mississauga, ON · CAN_ON_Mississauga_YYZ
- Full-time
2+ years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment or equivalent experience in the related field preferred.
Added 4 mins ago
BP
Front of House Manager - Boston Pizza Seton
Boston Pizza
Calgary, AB
- Full-time
Boston Pizza Seton is in an up and coming area, busy location and we’re looking for a hands-on, floor-focused Full Time Manager to grow with us.
Added 4 mins ago
SI
Front of House Manager
Service Inspired Restaurants
Toronto, ON
- Other
…Toronto’s major concert and sports venues. As a Front of House Manager for Loose Moose you will be responsible for the…
Added 4 mins ago
SI
Front of House Manager
Service Inspired Restaurants
Toronto, ON
- Other
As Front of House Manager, you’ll support daily service operations, ensure top-notch guest service, and assist with staffing and training. Your restaurant management skills will help…
Added 18 mins ago
Greenway Grill - Grab N Go Cashier
The Armour Group Limited
Bedford, NS
Under the direction of the Manager, Greenway Grill is looking for a Grab & Go Cashier who will be responsible for serving and cashing out guests with a smile.
Added 19 mins ago
BG
Parts Operations and Data Analysis - Placement Year
BMW Group
Goodwood, ON
- Internship
Exciting Additional Benefits – You will have the opportunity to enjoy other employee benefits, a subsidised on-site restaurant and access to our Advantages scheme which gives you a range of…
Added 19 mins ago
JH
Digital Marketing Manager
JRoss Hospitality Recruiters
Calgary, AB
- Full-time
…is seeking a creative, commercially minded Digital Marketing Manager to elevate its digital presence and bring its brands and experiences to life…
Added 35 mins ago
MB
Store Associate
Mary Browns
Toronto, ON
- Up to $17.95 CAD / hour
- Full-time
The Store Associate is responsible for delivering an exceptional guest experience while supporting all aspects of restaurant operations. This role is fully cross-trained and may work in any…
Added 35 mins ago
FF
Territory Manager
Flanagan Foodservice Inc
Saint John, NB · Moncton, NB · Big Glace Bay, NS · Dartmouth, NS
- $65,000 to $75,000 CAD / year
- Full-time
…customers have everything they need to make their business, restaurant, and institution successful. You have a high attention to detail and can hit the ground running. As you thrive in a…
Added 37 mins ago
M
Assistant Food & Beverage Operations Manager
Marriott
Vancouver, BC
- Full-time
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the…
Added 50 mins ago
Boston Pizza - Clifton Hill - Line Cook
Clifton Hill - Fun By the Falls
Niagara Falls, ON
…report all safety hazards and accidents in the workplace to the manager on duty. It is the responsibility of all Team Members to wear personal protective equipment as…
Added 50 mins ago
MS
Catering & Conference Services Manager
Markham Suites Hotel Limited
Markham, ON
- $6,000 to $65,000 CAD / year
- Full-time
We are seeking an energetic and detail-oriented Catering & Conference Services Manager to lead our catering and event operations with enthusiasm and professionalism. The Catering &…
Added 1 hour ago
E
Seasonal Quick Service (QSR) Sales Associate (Full-Time) - Eataly Eaton Centre
Eataly
Toronto, ON
- $17.95 CAD / hour
- Full-time
- Contract
A Quick Service Restaurant (QSR) Sales Associate provides exceptional guest service across Eataly’s various QSR counters – serving gelato, pastries, coffee, paninis and other Italian…
Added 1 hour ago
E
Seasonal Quick Service (QSR) Sales Associate (Part-Time & Full-Time) - Eataly Yorkville
Eataly
Toronto, ON
- $17.95 CAD / hour
- Full-time
- Part-time
- Contract
A Quick Service Restaurant (QSR) Sales Associate provides exceptional guest service across Eataly’s various QSR counters – serving gelato, pastries, coffee, paninis and other Italian…
Added 1 hour ago
RD
restaurant assistant manager
Robin's Donuts
Paradise, NL
- Full-time
Analyze budget to boost and maintain the restaurant’s profits
Added 1 hour ago
P
restaurant manager
Petro-Canada
Kindersley, SK
- Full-time
Added 1 hour ago
RH
assistant manager, restaurant
Ripplecove Hôtel & Spa
Ayer's Cliff, QC
- Full-time
Added 2 hours ago
E
Seasonal Quick Service (QSR) Sales Associate (Full-Time) - Eataly Sherway Gardens
Eataly
Toronto, ON
- $17.95 CAD / hour
- Full-time
- Contract
A Quick Service Restaurant (QSR) Sales Associate provides exceptional guest service across Eataly’s various QSR counters – serving gelato, pastries, coffee, paninis and other Italian…
Added 2 hours ago
EN
Quick Service (QSR) Sales Associate (Full-Time) - Eataly Eaton Centre
Eataly North America
Toronto, ON
- $17.95 CAD / hour
- Full-time
A Quick Service Restaurant (QSR) Sales Associate provides exceptional guest service across Eataly’s various QSR counters – serving gelato, pastries, coffee, paninis and other Italian…
Added 2 hours ago
EN
Seasonal Quick Service (QSR) Sales Associate (Part-Time & Full-Time) - Eataly Yorkville
Eataly North America
Toronto, ON
- $17.95 CAD / hour
- Full-time
- Part-time
- Contract
A Quick Service Restaurant (QSR) Sales Associate provides exceptional guest service across Eataly’s various QSR counters – serving gelato, pastries, coffee, paninis and other Italian…
Added 2 hours ago
EN
Seasonal Quick Service (QSR) Sales Associate (Full-Time) - Eataly Eaton Centre
Eataly North America
Toronto, ON
- $17.95 CAD / hour
- Full-time
- Contract
A Quick Service Restaurant (QSR) Sales Associate provides exceptional guest service across Eataly’s various QSR counters – serving gelato, pastries, coffee, paninis and other Italian…
Added 2 hours ago
EN
Seasonal Quick Service (QSR) Sales Associate (Full-Time) - Eataly Sherway Gardens
Eataly North America
Toronto, ON
- $17.95 CAD / hour
- Full-time
- Contract
A Quick Service Restaurant (QSR) Sales Associate provides exceptional guest service across Eataly’s various QSR counters – serving gelato, pastries, coffee, paninis and other Italian…
Added 2 hours ago
SC
Sales Consultant II
Sysco Canada Inc.
ON · Ontario, Canada
- Full-time
Utilizes PMT & Deal Manager to support territory and market share growth
Added 2 hours ago
RS
restaurant manager
Red Swan Pizza
Lloydminster, AB
- Full-time
Modify food preparation methods and menu prices according to the restaurant budget
Added 2 hours ago
M
Shift manager - fast food restaurant
McDonald's
Bracebridge, ON
- Full-time

Marriott

Front Desk Manager

123 Queen Street West, Toronto, ON, M5H 2M9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Oct 5, 2026

Original job description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serving as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Responds to and handles guest problems and complaints.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

Ensures employees understand customer service expectations and parameters.

Interacts with guests to obtain feedback on product quality and service levels.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and control property occupancy.

Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Runs Front Desk shifts whenever necessary.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Sheraton Centre Toronto Hotel takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply About employer

More about this job

Responsibilities

The Front Desk Manager assists in administering daily front office functions and supervising staff to ensure efficient check-in and check-out processes. They are responsible for maximizing departmental financial performance while maintaining high standards of guest and employee satisfaction.

Requirements

Candidates must have a high school diploma or GED with at least 2 years of experience in guest services or a related field. Alternatively, a 2-year degree in Hospitality, Business Administration, or a related major is accepted with no prior work experience required.

Skills

Front office management
Staff supervision
Guest services
Conflict resolution
Financial performance management
Customer satisfaction
Team leadership
Communication skills
Training and development
Policy implementation
Revenue management
Problem solving
Interpersonal skills
Coaching
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Guest Services
Hospitality Management
Staff Supervision
Operations Management
Customer Relations
Revenue Management
Conflict Resolution
Team Leadership
Performance Management
Standard Operating Procedures
Human Resources Support
Employee Training
Check-in/Check-out
Financial Objectives
Marriott International
Sheraton
Hotel Management

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