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Added 15 mins ago
JA
Senior Civil Engineer or Technologist - Water and Sewage Systems - Campbell River
JE Anderson & Associates
Campbell River, BC
- Full-time
Co-leading day-to-day operations of the Campbell River office alongside a professional surveyor
Added 15 mins ago
CM
Sport & Exercise Medicine Physician
Changepain Medical & Allied Health Clinic
Burnaby, BC
- Contract
Reports to: Medical Director (clinical/professional); Operations Director (administrative/scheduling)
Added 15 mins ago
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Meat - Manager Meat
Sobeys
Dawson Creek, BC
- Full-time
Manage store operations and communicate requirements/changes to department employees as required
Added 15 mins ago
SC
Meat - Manager Meat
Safeway Canada
Dawson Creek, BC
- Full-time
Manage store operations and communicate requirements/changes to department employees as required
Added 15 mins ago
IT Team Lead - Helpdesk-KW
Indwell
Kitchener, ON
Position: This is an entry-level Team Lead role that blends hands-on technical responsibilities with leadership of helpdesk operations, including team guidance, escalation support, and…
Added 15 mins ago
GC
Execution Project Manager
Giffen Consulting
Saskatoon, SK
- Full-time
Coordinate execution activities and facilitate effective communication across mine site, home office, engineering, operations, contractors, vendors, and multiple equipment/supply…
Added 31 mins ago
SE
Regulatory & Compliance Manager, Canada
Source Energy
AB · Calgary, AB
- Full-time
Lead environmental, transportation, and regulatory compliance programs across mining, rail, trucking, and terminal operations.
Added 31 mins ago
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Manager, Community Relations and Retail Operations
Northwestel
Yellowknife, NT
- Full-time
The Manager, Community Relations and Retail Operations is accountable for retail sales performance, customer experience, employee leadership, store operations, local market support, and…
Added 45 mins ago
NS
Health Services Manager - Rehabilitation Services, Social Work, Ambulatory Care
Nova Scotia Health Authority
New Glasgow, NS
- Full-time
…outcomes. The Health Services Manager oversees the day-to-day operations of integrated, multidisciplinary services across multiple sites in Pictou County, ensuring coordinated access,…
Added 45 mins ago
C
Change Management Analyst
CGI
Toronto, ON
- Full-time
The role requires working three days per week from our/client’s downtown Toronto office.
Added 45 mins ago
IG
Automotive Electrical Supervisor
INKAS® Group
Toronto, ON
- Full-time
We are seeking an experienced and hands-on Electrical Supervisor to lead daily electrical integration and assembly operations for armored and specialty vehicle programs. This role is…
Added 45 mins ago
S
Product Designer, Connect Risk
Stripe
Toronto, ON
- Full-time
As a part of the Connect Design team, you'll lead product development for the largest complex users on Stripe - marketplaces such as Doordash and Lyft, and platforms such as Shopify and…
Added 45 mins ago
C
Account Executive
CGI
Toronto, ON
- Full-time
We empower credit unions to modernize their digital offerings, streamline back-office operations, enhance security, and deliver exceptional member experiences through cutting-edge…
Added 45 mins ago
BR
Robotics Software Developer – ROS2, State Estimation, Perception
BHF Robotics
Markham, ON
- Full-time
…candidate will have hands-on experience in real-time robotic operations and perceptions, along with the ability to design and integrate complex robotic software systems from concept to…
Added 46 mins ago
Student Intern, Quality Administration & Training
Celestica International LP
Newmarket, ON
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); experience with Excel macros or PowerBI is a strong asset
Added 46 mins ago
A
Project Manager - Customer Projects
AltaLink
Calgary, AB
- Full-time
AltaLink’s Operations – Project Development team is actively seeking a Project Manager to lead, manage and develop customer projects from initial requests through permitting with the…
Added 1 hour ago
TS
Sales Administrator
The Seaboard Transport Group
Toronto, ON · North York, ON
- Full-time
Generate new business across divisions through lead development, prospecting, and cold calling.
Added 1 hour ago
Principal Product Manager (Healthcare Solutions)
Open Text Corporation
Richmond Hill, ON
Job Location: Richmond Hill/ Mississauga/ Waterloo, ON, Canada (Office based)
Added 1 hour ago
EJ
CA Financial Advisor
Edward Jones
Castlegar, BC
- $38,500 to $100,000 CAD / year
- Full-time
…advisors help each other succeed. Regional leaders and home-office teams support advisors in their growth, while a Client Support Team handles daily operations, allowing advisors to focus…
Added 1 hour ago
A
Project Manager - Customer Projects
AltaLink
Calgary, AB
- Full-time
AltaLink's Operations - Project Development team is actively seeking a Project Manager to lead, manage and develop customer projects from initial requests through permitting with the…
Added 1 hour ago
EJ
CA Financial Advisor
Edward Jones
Nelson, BC
- $38,500 to $100,000 CAD / year
- Full-time
…advisors help each other succeed. Regional leaders and home-office teams support advisors in their growth, while a Client Support Team handles daily operations, allowing advisors to focus…
Added 1 hour ago
EJ
CA Financial Advisor
Edward Jones
Salmon Arm, BC
- $38,500 to $100,000 CAD / year
- Full-time
…advisors help each other succeed. Regional leaders and home-office teams support advisors in their growth, while a Client Support Team handles daily operations, allowing advisors to focus…
Added 1 hour ago
GA
Merchandise Flow Supervisor, AX Outlet - CrossIron
Giorgio Armani
Rocky View No 44, AB · Rocky View County, AB
- Part-time
To succeed in this role you are willing to lead by example and with integrity, collaborate, be intellectually curious, strategic, lead through ambiguity and change and results oriented. As…
Added 1 hour ago
TR
Senior Lead, Reliability
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- $138,000 to $170,000 CAD / year
- Full-time
Located in the heart of downtown Vancouver, between the Pacific Ocean and the Coast Mountains, Teck’s Corporate Office sits in one of Canada’s most culturally diverse cities.
Added 1 hour ago
BB
Service Coordinator
Bosch Building Technologies North America
Toronto, ON
- Full-time
…discrepancies or issues to the Service Coordinator II or Team…

Marriott

Front Desk Manager

123 Queen Street West, Toronto, ON, M5H 2M9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Oct 5, 2026

Original job description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serving as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Responds to and handles guest problems and complaints.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

Ensures employees understand customer service expectations and parameters.

Interacts with guests to obtain feedback on product quality and service levels.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and control property occupancy.

Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Runs Front Desk shifts whenever necessary.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Sheraton Centre Toronto Hotel takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

The Front Desk Manager assists in administering daily front office functions and supervising staff to ensure efficient check-in and check-out processes. They are responsible for maximizing departmental financial performance while maintaining high standards of guest and employee satisfaction.

Requirements

Candidates must have a high school diploma or GED with at least 2 years of experience in guest services or a related field. Alternatively, a 2-year degree in Hospitality, Business Administration, or a related major is accepted with no prior work experience required.

Skills

Front office management
Staff supervision
Guest services
Conflict resolution
Financial performance management
Customer satisfaction
Team leadership
Communication skills
Training and development
Policy implementation
Revenue management
Problem solving
Interpersonal skills
Coaching
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Guest Services
Hospitality Management
Staff Supervision
Operations Management
Customer Relations
Revenue Management
Conflict Resolution
Team Leadership
Performance Management
Standard Operating Procedures
Human Resources Support
Employee Training
Check-in/Check-out
Financial Objectives
Marriott International
Sheraton
Hotel Management

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