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Added 1 hour ago
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Seed Production Research Assistant
Bayer
Saskatoon, SK
- Full-time
We are looking for a Seed Production Research Assistant to drive the operational backbone of our indoor protected-culture plant breeding operations within our Camelina R&D seed breeding…
Added 1 hour ago
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assistant store manager, Williams Lake, B.C
Starbucks
Williams Lake, BC
- $53,500 to $69,000 CAD / year
…eligible partners in this role may participate in our bonus program, designed to recognize contributions and impact in addition to annual bean stock…
Added 1 hour ago
AH
Administrative Support III
Alberta Health Services
AB · Edmonton, AB
- Temporary
…responsible for performing a range of clerical duties to support the operations of the various diagnostic imaging areas at the University of Alberta Hospital, Stollery Children’s Hospital,…
Added 1 hour ago
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Pharmacy Assistant
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
Are you ready to make a meaningful impact in healthcare? As a Pharmacy Assistant in Alberta Children’s Hospital, you’ll play a key role in ensuring patients across Alberta receive safe,…
Added 1 hour ago
AH
Administrative Support IV
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
Completion of post-secondary education in business administration, medical office assistant), or other related fields. Completion of 9–12-month Medical Office Certificate, medical…
Added 1 hour ago
AH
Administrative Support IV
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…financial processing. Supports the AMHSP physicians and education program leads in ensuring smooth delivery of academic and clinical operations. Coordinates high-volume communication,…
Added 1 hour ago
AH
Power Engineer 3rd
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…remote indicating devices. During non-administrative hours, the Assistant is required to monitor and perform energy repair to all mechanical and electrical equipment including the swimming…
Added 2 hours ago
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Assistant Program Coordinator [Youth Housing] (Term, Full-Time) - #2026085
John Howard Society Of Saskatchewan
Regina, SK
- Full-time
The Assistant Program Coordinator (APC) will provide daily support for household operations and case management.
Added 2 hours ago
NC
Wellness Coordinator
Native Counselling Services of Alberta
Red Deer, AB
- $50,000 to $55,000 CAD / year
- Full-time
NCSA Hotel Supportive Housing Program, Red Deer, Alberta
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Registered Practical Nurse - Med/Surg
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Hours of Work: In order to provide the necessary patient care, our operations run 24/7. There is the expectation that you are available to work weekdays, weekends and all shifts (days,…
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Assistant Team Leader
Dollarama
Lac-Mégantic, QC
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 2 hours ago
PG
AVP Third Party Risk Management
Peoples Group
Toronto, ON
- Full-time
The Assistant Vice President, Third Party Risk Management (TPRM) is responsible for leading the implementation and ongoing execution of the Peoples Group TPRM framework, including ownership…
Added 4 hours ago
Child Care Teacher's Assistant CAS Pool
CityofOttawa
Ottawa, ON
Directly Operated Child Care Services is responsible for planning and managing the delivery and operations of Child Care programs and services delivered to the community through the…
Added 4 hours ago
Registered Pharmacy Technician - Pharmacy Services
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Pharmacy Manager/Operations Manager, the Registered Pharmacy Technician participates in the provision of safe, competent, patient or family centered ethical care, ensuring…
Added 4 hours ago
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Diagnostic Imaging Assistant (Temporary Part-Time)
Trillium Health Partners
Mississauga, ON
- Part-time
Completion of clerical / senior clerk training program or equivalent education and experience in a health career environment.
Added 5 hours ago
LC
Pharmacy Assistant, Hourly Part Time Day
Loblaw Companies Limited
St. John's, NL · Greater St. John's Metropolitan Area
- Part-time
…of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant…
Added 5 hours ago
LC
Pharmacy Assistant, Hourly Part Time Day
Loblaw Companies Limited
Lethbridge, AB
- Part-time
…of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant…
Added 5 hours ago
PO
Administrative Assistant (WSGV)
Peace Over Violence
MB · Back, MB
- Internship
…violence. The administrative assistance assists with the day to day operations of the Pasadena Office by doing task such answering phones, screening calls, filing, preparing documents,…
Added 5 hours ago
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Team Leader
Dollarama
Mercier, QC
- Full-time
As part of the management team, the Team Leader provides support to the Store Manager and Assistant Store Manager in overseeing daily retail store operations.
Added 5 hours ago
LC
Pharmacy Assistant, Hourly Part Time Day
Loblaw Companies Limited
Oakville, ON
- Part-time
…of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant…
Added 5 hours ago
LC
Pharmacy Assistant, Hourly Part Time Evening
Loblaw Companies Limited
Toronto, ON
- Part-time
…of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant…
Added 5 hours ago
LC
Pharmacy Assistant, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Lethbridge, AB
- Full-time
…of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant…
Added 5 hours ago
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FT Supervisor Produce - Belmont Market
Sobeys
Langford, BC
- Full-time
…the go to person in the absence of the Department Manager and Assistant. The Supervisor will foster customer loyalty, fulfill customer needs and actively contribute to an environment of…
Added 5 hours ago
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Liquor Store - Assistant Manager Liquor Store
Sobeys
AB · Edmonton, AB
- Full-time
…oriented and passionate people leader to join our team as an Assistant Store Manager. As a member of the management team, our Assistant Store Manager is responsible for leading the…
Added 5 hours ago
SC
Liquor Store - Assistant Manager Liquor Store
Safeway Canada
Grande Prairie, AB
- Full-time
…oriented and passionate people leader to join our team as an Assistant Store Manager. As a member of the management team, our Assistant Store Manager is responsible for leading the…

Marriott

Front Desk Manager

123 Queen Street West, Toronto, ON, M5H 2M9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Oct 5, 2026

Original job description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serving as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Responds to and handles guest problems and complaints.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

Ensures employees understand customer service expectations and parameters.

Interacts with guests to obtain feedback on product quality and service levels.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and control property occupancy.

Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Runs Front Desk shifts whenever necessary.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Sheraton Centre Toronto Hotel takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

The Front Desk Manager assists in administering daily front office functions and supervising staff to ensure efficient check-in and check-out processes. They are responsible for maximizing departmental financial performance while maintaining high standards of guest and employee satisfaction.

Requirements

Candidates must have a high school diploma or GED with at least 2 years of experience in guest services or a related field. Alternatively, a 2-year degree in Hospitality, Business Administration, or a related major is accepted with no prior work experience required.

Skills

Front office management
Staff supervision
Guest services
Conflict resolution
Financial performance management
Customer satisfaction
Team leadership
Communication skills
Training and development
Policy implementation
Revenue management
Problem solving
Interpersonal skills
Coaching
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Guest Services
Hospitality Management
Staff Supervision
Operations Management
Customer Relations
Revenue Management
Conflict Resolution
Team Leadership
Performance Management
Standard Operating Procedures
Human Resources Support
Employee Training
Check-in/Check-out
Financial Objectives
Marriott International
Sheraton
Hotel Management

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