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Added 11 days ago
Labor Relations Officer (6-month term)
PIPSC IPFPC
Ottawa, ON · Greater Ottawa Metropolitan Area
$98,519 to $123,148 CAD / year
Contract
Under the Labour Relations Directorate and the management of the Manager, National Policy Office, the Labour Relations Officer provides advice, representation, and support to the Institute,…
Added 1 month ago
Manager Employee & Union Relations
Atira Women's Resource Society
Vancouver, BC
Full-time
Reporting to Executive Director of People & Culture or their designate, The Manager, Employee and Union Relations leads the labour relations, employee relations and leave & accommodation…
Added 9 days ago
HR Manager
Cascades
St. Marys, ON
Full-time
Act as a trusted advisor to managers and supervisors on employee relations, performance management, coaching, corrective action, and workplace investigations.
Added 25 days ago
Group Manager
JELD-WEN of Canada
Woodbridge, ON
Full-time
Advise production manager on labor issues including safety, security, employee relations, scheduling, training, grievances, etc. Ensure that plant employees are adhering to JELD-WEN…
Added 26 days ago
Manufacturing Supervisor
Jeld-Wen Inc.
Woodbridge, ON
Advise production manager on labor issues including safety, security, employee relations, scheduling, training, grievances, etc. Ensure that plant employees are adhering to JELD-WEN…
Added 26 days ago
Manufacturing Supervisor
Jeld-Wen Inc.
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Advise production manager on labor issues including safety, security, employee relations, scheduling, training, grievances, etc. Ensure that plant employees are adhering to JELD-WEN…
Added 3 months ago
Area Construction Coordinator
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Full-time
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Added 3 months ago
Area Construction Coordinator
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Assist the Site Construction Manager in the overall administration of labor relations policies
Added 4 months ago
Project Engineer - Electrical
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Squamish, British Columbia
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Added 9 days ago
Assistant Mill Manager
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Full-time
Promote healthy labor relations and ensure adherence to collective agreement articles.
Added 1 month ago
Human Resources Business Partner
Purolator
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Partner with Operations clients to drive proactive employee and labor relations.
Added 2 months ago
Directeur des ressources humaines
Howmet Aerospace
Laval, QC
Full-time
Foster a positive labor relations environment, including team building and effective communications
Added 11 days ago
Sr. Manager, Total Rewards
Brink's Inc
Toronto, ON · Canadian Head Office
Full-time
Partner with HR Business Partners and Labor Relations on compensation matters affecting represented and non-represented employees.
Added 3 months ago
Senior Manager, Manufacturing Operations-EN
CAE
Montreal, Quebec
Full-time
Actively manage labor relations in a unionized environment, including collaboration with union representatives, application of the collective agreement, and involvement in grievance…
Added 2 months ago
Manager, Human Resources | Gestionnaire, Ressources humaines
NBCUniversal
Montreal, Quebec
Full-time
…providing strategic and pragmatic HR guidance across employee relations, labor relations, health and safety, talent planning, and workforce growth. This role is well suited for someone who…
Added 2 days ago
Stagiaire LEAP hiver 2027, Ressources humaines | Winter 2027 LEAP Intern – Human Resources
Keurig Dr Pepper
Montreal, QC
Full-time
Collaborer avec les parties prenantes des RH afin d’aligner le contenu sur les politiques de l’entreprise, les exigences légales et les attentes en matière de leadership, tout en soutenant…
Added 1 day ago
Stagiaire LEAP hiver 2027, Ressources humaines | Winter 2027 LEAP Intern – Human Resources
Keurig Dr Pepper Canada
Montreal, QC
Full-time
Collaborer avec les parties prenantes des RH afin d’aligner le contenu sur les politiques de l’entreprise, les exigences légales et les attentes en matière de leadership, tout en soutenant…
Added 5 months ago
Pulp Mill Assistant Manager
Twin Rivers Paper Company
Edmundston, New Brunswick
Full-time
Ensures processes and systems are in place for positive labor relations, community relations, training and development, and health, safety and environmental compliance.
Added 5 months ago
Pulp Mill Assistant Manager
Twin Rivers Paper Company
New Brunswick
Full-time
Ensures processes and systems are in place for positive labor relations, community relations, training and development, and health, safety and environmental compliance.
Added 16 days ago
Human Resources Manager
Magellan
Haley Station, ON
Magellan Aerospace, Haley has an exciting opportunity for a Human Resources Manager. Haley division is nestled in the Ottawa Valley one hour north from Ottawa. The Human Resource Manager is…
Added 1 month ago
Project Manager | Construction
Turner Construction
Vancouver, BC
Drive competencies to team on requirements for insurance, labor relations, and employee relations.
Added 2 days ago
General Manager, W Toronto
W Hotels
Toronto, ON
Full-time
…actively involved in the local community and builds strong relationships with local officials, businesses, and…
Added 2 days ago
General Manager, W Toronto
Marriott
Toronto, ON
Full-time
…actively involved in the local community and builds strong relationships with local officials, businesses, and…
Added 1 month ago
Shop Foreman
Nucor Rebar Fabrication
Saint John, NB
Basic knowledge of business, labor relations, and industrial regulations
Added 2 days ago
Production Supervision - Plant Manager
Price Industries Limited
Winnipeg, MB
The Plant Manager drives operational excellence through continuous improvement, workforce development, labor relations, and effective execution of production plans while fostering a culture…

Marriott

General Manager, W Toronto

90 Bloor Street East, Toronto, ON, M4W 1A7, Canada

Job type: Full-time
Posting language: English
Posted: Sep 17, 2026

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Original job description

JOB SUMMARY

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Verifies implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position verifies that sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.

4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.

Preferred:

General Manager experience in limited or full-service property.

Ability and willingness to work flexible hours including weekends, holidays and late nights.

Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

JOB SPECIFIC TASKS

Business Strategy Development

Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with the hotel’s business strategies; translates Marriott global strategic plan into one that can be executed on property.

Business Strategy Execution

Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.

Sales and Marketing

Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; validates that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; verifies that property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force.

Talent Management and Organizational Capability

Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.

Business Information Analysis

Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.

Employee and Labor Relations

Verifies that all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees (“open door policy”); verifies that pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed.

Revenue Management

Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; established revenue strategy that supports the hotel’s positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses.

Owner Relations

Builds strong rapport with property owners through proactive and on-going communication; keeps owner informed of brand initiatives and guest experiences; provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data; manages an effective balance between owner interests and Marriott brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership.

Customer and Public Relations Management

Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity (“PR buzz”).

Company/Brand Policy, Procedures, and Standards Compliance

Verifies property compliance with legal, safety, operations, labor, and Marriott brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; validates that employees are appropriately trained and performing to standard.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: W Toronto takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

The General Manager serves as the primary strategic leader responsible for all aspects of hotel operations, including financial performance, sales, and guest satisfaction. They are tasked with building owner loyalty, managing the leadership team, and ensuring the property meets or exceeds brand standards and profitability goals.

Requirements

Candidates must possess a 2-year or 4-year degree in Business Administration, Hotel Management, or a related field, combined with 6 to 8 years of progressive management experience. A proven track record in hotel operations, sales, marketing, and finance is required, along with the ability to work flexible hours.

Skills

Strategic planning
Financial management
Revenue management
Team leadership
Sales and marketing
Owner relations
Customer service
Talent management
Operations management
Brand standards compliance
Public relations
Business development
Labor relations
Performance analysis
Succession planning
Quality assurance

Benefits

Relocation assistance
Stock package

Visa sponsorship

Not detected in the job text

Keywords

General Manager
Hospitality
Marriott International
W Toronto
Revenue Management
RevPAR
Strategic Leadership
P&L Management
Owner Relations
Brand Positioning
Talent Development
Market Share
Business Planning
Quality Assurance
Labor Relations
Customer Experience
Public Relations
Sales Strategy
Financial Performance
Operations Management
Succession Planning
Executive Committee
Demand Forecasting
Pricing Strategy
Compliance
Community Engagement
Luxury Hospitality
Property Management
Budgeting
Performance Metrics

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