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Added 8 mins ago
French as a second Language (FSL) Instructor, On-Call Position, Vancouver
MOSAIC
Vancouver, BC
MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater…
Added 8 mins ago
Project Coordinator
Stantec
Calgary, AB
Full-time
…Calgary office. In this role you will report through a Project Manager on one or more projects. This will allow growth potential as you will be exposed to clients, design and construction…
Added 8 mins ago
Manager, People Operations
Ontario Energy Board
Toronto, ON
Reporting to the Director, People & Culture, the Manager, People Operations leads a team responsible for compensation, total rewards, HR systems, payroll, people data, and employee…
Added 8 mins ago
Starbucks Barista
Marriott
Calgary, AB
Full-time
…work areas, tables and equipment throughout the day. Obtain change required for expected business level. Count bank at end of shift, complete designated cashier reports, resolve any…
Added 22 mins ago
Identity and Access Management Designer
York University
Toronto, ON
Full-time
…relevant information security domains. Reporting to the Senior Manager, Identity and Access Management, this role serves as an expert technical resource for the planning, design,…
Added 22 mins ago
Director, Enterprise Contact Centre Operations
GreenShield
Windsor, ON
Full-time
…management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for…
Added 22 mins ago
Paralegal Instructor - Mississauga
triOS College Business Technology Healthcare
Mississauga, ON
Part-time
At triOS and Eastern College, we don't just help students become job-ready graduates – we ignite futures. We're seeking kindred spirits who believe that learning can change lives.
Added 22 mins ago
Identity Operations Manager - SailPoint
RSM Canada
Toronto, ON
Full-time
…globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled,…
Added 22 mins ago
Project Manager, Major Vertical Infrastructure (PFT) (NU 37.26)
Norfolk County
ON · Simcoe, ON
Full-time
As the Project Manager, Major Vertical Infrastructure, you will lead complex water and wastewater infrastructure projects from planning through construction and warranty. You'll coordinate…
Added 22 mins ago
Manager,Capital Projects Advisory
Deloitte
Toronto, ON
Full-time
…broader Infrastructure & Real Estate Advisory practice), our Manager helps our clients define, evaluate, plan and prepare for undertaking major initiatives. You would help manage scope,…
Added 22 mins ago
Assistant Project Manager
Stonerise Construction
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
Full-time
Stonerise Construction is looking for an Assistant Project Manager to be responsible for the administrative and technical management of assigned construction projects. These duties include…
Added 22 mins ago
Manager, Talent & Total Rewards
St. Mildred's-Lightbourn School
Oakville, ON
$85,000 to $95,000 CAD / year
Full-time
Reporting to the Executive Director, Human Resources, the Manager, Talent & Total Rewards is responsible for developing and executing strategies that will attract, engage, and retain top…
Added 23 mins ago
Senior Business Analyst, Property and Casualty Insurance
Desjardins
Mississauga, ON · Levis, QC · Montreal, QC
Full-time
Lead complex strategic projects & initiatives in collaboration with the product owner and project manager
Added 23 mins ago
Préposé(e) au service à la clientèle NUIT -ACT
Circle K
Saint-Calixte, QC
Notifies Store Manager of any equipment failure or maintenance/supply needs.
Added 23 mins ago
Senior Endpoint Analyst - Enterprise Endpoint Compute
CIBC
Toronto, ON
Full-time
You embrace and champion change. You’re continuously evolving your thinking and the way you work in order to deliver better outcomes.
Added 23 mins ago
Facility Engineer
Cenovus Energy
Christina Lake, BC
Full-time
Reporting to the Senior Manager, Facilities Engineering, the Facilities Engineer provides mechanical engineering and process safety support to help ensure safe, reliable, and productive…
Added 23 mins ago
Manager, Product Modernization, Retail Insurance
BMO
Toronto, ON · YNG
Full-time
As Manager, Product Modernization, you will support the evolution of BMO's retail insurance products through ongoing product enhancements, customer-focused improvements, and modernization…
Added 23 mins ago
Senior Manager, Information Security Risk
BMO
Toronto, ON · FCP
Full-time
The Senior Manager, Cyber Risk Oversight and Governance provides independent oversight and effective challenge of cybersecurity and related technology risks. The role advises senior leaders…
Added 23 mins ago
Senior Business System Analyst (Insurance & Technology)
BMO
Toronto, ON · YNG
Full-time
…business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform…
Added 23 mins ago
Assurance Advisor (Contract)
Trans Mountain
Calgary, AB
Diploma or certification in Management Systems, Organizational Effectiveness, Change Management, or Process Improvement considered an asset.
Added 23 mins ago
Gestionnaire sénior: Chef de l'intégration des capacités d'affaire / Senior Manager - Head of Business Capabilities Integration
Airbus
Mirabel, QC · Montreal, QC
Full-time
Added 23 mins ago
Project Manager, Major Vertical Infrastructure (PFT) (NU 37.26)
Norfolk County
Remote, Canada
Full-time · Remote
As the Project Manager, Major Vertical Infrastructure, you will lead complex water and wastewater infrastructure projects from planning through construction and warranty. You’ll coordinate…
Added 23 mins ago
Full-time Specialist, AI Adoption and Enablement (3 Years Fixed Term)
Algonquin College
Ottawa, ON
Full-time
…into practical workplace solutions. Reporting to the Associate Manager, Employee Learning and Development and working closely with the Director, Artificial Intelligence, you will partner…
Added 23 mins ago
Associate, CPA Leadership Development Program
Mattamy Homes
Toronto, ON
Full-time
You will hone your leadership skills and technical knowledge to help drive incremental value and change by:
Added 23 mins ago
Project Coordinator
Stantec
Edmonton, AB
Full-time
…Edmonton office. In this role you will report through a Project Manager on one or more projects. This will allow growth potential as you will be exposed to clients, design and construction…

Marriott

Guest Service Agent

1601 Bayshore Drive, Vancouver, BC, V6G 2V4, Canada

Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

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Original job description

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: The Westin Bayshore Vancouver takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

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More about this job

Responsibilities

The Guest Service Agent is responsible for managing all aspects of the guest arrival and departure process, including billing, room assignments, and key issuance. They also serve as a primary point of contact for guest inquiries, requests, and concerns while maintaining accurate records and coordinating with other departments.

Requirements

Candidates must possess at least a high school diploma or G.E.D. equivalent. The role requires the ability to stand, sit, or walk for extended periods and lift up to 10 pounds.

Skills

Guest services
Check-in and check-out
Billing verification
Telephone etiquette
Cash handling
Conflict resolution
Data entry
Communication
Teamwork
Attention to detail
Problem solving
Customer satisfaction
Professionalism
Multitasking
Computer literacy

Visa sponsorship

Not detected in the job text

Keywords

Guest Service
Hospitality
Front Desk
Check-in
Check-out
Billing
Switchboard
Housekeeping coordination
Cash handling
Loss prevention
Customer satisfaction
Professionalism
Communication
Teamwork
Data entry
Reporting
Safety compliance
Marriott International
Westin
Wellness

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