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Added 6 mins ago
SB
Aircraft Detailer
Skyservice Business Aviation
Mississauga, ON
- Full-time
…reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team…
Added 6 mins ago
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Cook - PT Days
Chartwell
ON · Stoney Creek, ON
- Part-time
…you’ll play a key role in delivering an exceptional dining experience to our residents. Your culinary skills and attention to detail will help foster a warm and welcoming atmosphere where…
Added 21 mins ago
SC
préposé(e) à l’accueil – syndiqué(e) | Hostess - Union
Service Corporation International
Pointe-Claire, QC
- Full-time
As a family/guest facing team member, compassionately addresses family and guests. Work with kindness and compassion honoring the deceased. Prepares room set-up, breakdown, and cleaning…
Added 21 mins ago
SC
préposé(e) à l’accueil – syndiqué(e) | Hostess - Union
Service Corporation International
Pointe-Claire, QC
- Part-time
As a family/guest facing team member, compassionately addresses family and guests. Work with kindness and compassion honoring the deceased. Prepares room set-up, breakdown, and cleaning…
Added 21 mins ago
WI
Paint Shop Lead Hand
Waiward Industrial LP
Edmonton, AB
- Other
Assess and confirm through documentation, each team member’s competency.
Added 36 mins ago
Department Manager in Training
Freson Bros.
Stony Plain, AB
Resolve customer and Team member concerns and complaints, and provide a positive customer experience
Added 36 mins ago
System Technician
Eastlink
Bonnyville, AB · Cold Lake, AB · St. Paul, AB · Saint Paul, AB
As a member of an experienced in-field technical team, the Service Technician will be responsible for providing superior customer service to our customers:
Added 36 mins ago
Sales Associate
Talent Acquisition/Human Resources, The Aaron's Family of Companies
Hamilton, ON
…quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment…
Added 36 mins ago
Machine Operator 1 - Production - Aft
Give and Go Prepared Foods
Toronto, ON
Give & Go Prepared Foods Corp. is a proud member of the Mondelēz family. We are a leading and growing North American manufacturer of baked goods for over 30 years. If you're looking for a…
Added 36 mins ago
WI
Hardware Inserter
Wesgar Inc.
Port Coquitlam, BC
- $18.25 to $20 CAD / hour
- Full-time
…professional, inclusive, and high-energy environment where every team member has the opportunity to contribute to meaningful…
Added 1 hour ago
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Cook - Permanent Part Time - Extendicare York
Extendicare
Sudbury, ON · LTC - York (York St.)
- Part-time
recognize achievement. As a valued member of our team, you can expect:
Added 1 hour ago
Manager Health Services
Winnipeg Regional Health Authority
Winnipeg, MB
Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a…
Added 1 hour ago
Health Care Aide - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Program Team Manager and a Registered Nurse (RN) or Registered Psychiatric Nurse (RPN), and while demonstrating a commitment to the Mission, Values and…
Added 1 hour ago
TS
Thrift Store Clerk
The Salvation Army Canada and Bermuda Territory
Acton, ON
- Part-time
Demonstrated ability to work independently and participate as an active and responsible team member in a cooperative team environment.
Added 1 hour ago
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Guest Service Agent
Marriott
Vancouver, BC
- Full-time
…Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance…
Added 1 hour ago
M
Guest Arrival Expert - PT
Marriott
Vancouver, BC
- Part-time
…company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers.…
Added 3 hours ago
Retail Sales Associate Part Time
Moores Clothing
Sudbury, ON · Greater Sudbury, ON
…inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging. We help people confidently express their true selves so they can be their…
Added 4 hours ago
SH
Health Care Aide
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Program Team Manager and a Registered Nurse (RN) or Registered Psychiatric Nurse (RPN), and while demonstrating a commitment to the Mission, Values and…
Added 4 hours ago
SH
Health Care Aide
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Program Team Manager and a Registered Nurse (RN) or Registered Psychiatric Nurse (RPN), and while demonstrating a commitment to the Mission, Values and…
Added 4 hours ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
…relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team in a timely fashion of any disabilities that requires accommodation measures in order…
Added 5 hours ago
AT
Class 1 Driver (Highway Pin to Pin)
Armour Transportation Systems
Grand Falls-Windsor, NL
- Full-time
…flexible schedules, steady year-round work, and the support of a team that's committed to your success. Whether you're looking for local, regional, or linehaul opportunities, you'll find a…
Added 5 hours ago
AH
Health Care Aide
Alberta Health Services
Vermilion, AB
- Part-time
As a Health Care Aide (HCA), you will work as a collaborative member of the multidisciplinary team, providing personal assistance by supporting activities of daily living and delivering…
Added 5 hours ago
AH
Food Service I
Alberta Health Services
Two Hills, AB
- Part-time
…on patient and resident focused health care as a dedicated member of the Nutrition Food Service (NFS) team. NFS is a provincial service that is committed to providing nutritious, healthy,…
Added 5 hours ago
AH
Environmental Services
Alberta Health Services
Cardston, AB
- Part-time
In keeping with Alberta Health Services' Mission Statement and Values, and as an integral member of the Environmental Services Team, the Environmental Services staff is responsible for…
Added 5 hours ago
AH
Food Service I
Alberta Health Services
Calgary, AB
- Part-time
Imagine a supportive employer, fantastic work-life balance, and the opportunity to make a difference. As a dedicated member of the Nutrition Food Service (NFS) team, you could make a…

Marriott

Guest Service Agent

Vancouver, BC, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 5, 2026

Original job description

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: The Westin Bayshore Vancouver takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

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More about this job

Responsibilities

The Guest Service Agent is responsible for managing guest check-ins, check-outs, and room assignments while ensuring accurate billing and payment processing. They also serve as a primary point of contact for guest inquiries, requests, and concerns, coordinating with other departments to ensure a high standard of service.

Requirements

Candidates must possess a high school diploma or G.E.D. equivalent. No prior related work experience is required for this role.

Skills

Guest services
Check-in and check-out
Billing verification
Telephone switchboard operation
Cash handling
Conflict resolution
Communication
Teamwork
Data entry
Attention to detail
Professionalism
Multitasking
Problem solving
Customer satisfaction
Record keeping

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Hospitality
Front Desk
Customer Service
Billing
Cash Handling
Switchboard
Check-in
Check-out
Marriott International
Westin
Hotel Operations
Quality Assurance
Communication
Team Collaboration
Record Keeping
Loss Prevention
Guest Relations

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