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Added 13 mins ago
UO
Information Officer (Over Night)
University of Ottawa
Ottawa, ON · Stanton Residence
- Full-time
…well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides the services that keep students happy, well and thriving as they pursue their…
Added 13 mins ago
TS
Thrift Store Clerk
The Salvation Army Canada and Bermuda Territory
Acton, ON
- Part-time
Pay attention to store security by monitoring activity within the store.
Added 28 mins ago
UO
Client Services Assistant
University of Victoria
Victoria, BC
- Full-time
As a member of the Campus Security team providing security, personal safety, parking, motor pool and emergency planning and reporting to the Manager, Commuter Services, the Client Services…
Added 28 mins ago
M
Coordinator, Occupational Health & Safety ( 1-Year Contract)
Morguard
Mississauga, ON
- Contract
The Coordinator, Occupational Health and Safety (OHS) is accountable to the Manager, Health & Safety, in the support, enhancement and promotion of Morguard’s health and safety management…
Added 28 mins ago
HC
Buyer
Horstman Canada
Brampton, ON
- Full-time
We are seeking a highly motivated and detail-orientated Buyer to join our procurement team. The successful candidate will play a crucial role in ensuring the timely and cost-effective…
Added 28 mins ago
M
Guest Service Agent
Marriott
Vancouver, BC
- Full-time
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain…
Added 28 mins ago
S
Donor Care Specialist
Semex
Saint-Hyacinthe, QC
- Full-time
We are currently seeking a Donor Care Specialist. The successful candidate will report to the Farm Manager. Their primary role is to perform operations related to the physical well-being of…
Added 28 mins ago
A
Operations Manager | Bécancour ABI
Alcoa
Bécancour, QC · CA ABI Becancour, QC
- Full-time
…progress. The way we see it, every Alcoan is a work-shaper, team-shaper, idea-shaper &…
Added 28 mins ago
CO
Job ID #32321: Site Supervisor - Children's Museum
City of Hamilton
Hamilton, ON
- Full-time
…from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity,…
Added 28 mins ago
PT
Business Systems Program Manager
Proslide Technology
Ottawa, ON
- Full-time
We are looking for a Business Systems Program Manager to drive improvements to our core business systems and broader technology environment. This role sits at the intersection of business…
Added 58 mins ago
II
Business Development Manager
i3 International
Toronto, ON · North York, ON
- $70,000 to $80,000 CAD / year
- Full-time
· Collaborate with team members, eventually taking on leadership roles
Added 58 mins ago
NS
Supervisor - Nutrition and Food Services
Nova Scotia Health Authority
Victoria Vale, NS
- Internship
Reporting to the Manager of Nutrition and Food Services (NFS), the Nutrition and Food Service Supervisor is responsible for the front-line supervision of employees, day-to-day operations,…
Added 58 mins ago
PH
General Manager - Permanent - 4345
Parker Huggett - A Division of LRO Staffing
Calgary, AB
- Full-time
An established ICI general contractor is looking for a General Manager to lead its Calgary operation. This is the top seat in the office: you'll own the business, setting the strategy,…
Added 58 mins ago
NH
Clinical Manager, Medicine
Niagara Health
St. Catharines, ON
- Temporary
o Ability to build and lead a cohesive team, through engagement, transparency, respect and responsiveness.
Added 58 mins ago
TB
Forward Deployed AI Engineer
Type B Digital
Calgary, AB
- Full-time
Type B Digital is an AI consultancy focused on delivering innovative solutions that drive business success. Our team is passionate about technology, creativity, and collaboration, and we…
Added 1 hour ago
E
Project Coordinator
EllisDon
Halifax, NS · NS · Nova Scotia Projects
- Full-time
…more, check out our Cradle to Grave services and hear from our team directly about what a career at EllisDon could look like for you. As you can see, we are a diverse…
Added 1 hour ago
MA
IAM RBAC Business Solution Analyst Lead
Marsh Agency
Toronto, ON
- Full-time
…essential, including SailPoint IdentityIQ, SailPoint Identity Security Cloud, Oracle Identity Manager (OIM), or…
Added 1 hour ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Part-time
Identifies own learning needs, reviews these with the Clinical Nurse Leader or Clinical Services Manager, and engages in a variety of activities to meet these needs. Maintains and updates…
Added 1 hour ago
WC
(CAN) Food Lead Department Manager
Walmart Canada
Camrose, AB
- Full-time
Assists with directing and coordinating daily tasks based on priorities communicated by the Food Assistant Manager and the Store Management Team. Delegates, supports, and follows up on the…
Added 1 hour ago
HH
Saint John Medical Physicist 2 (PI02) PCN 1251188
Horizon Health Network
Saint John, NB
- Full-time
Participate in on-call coverage rotation shared among the physics team.
Added 1 hour ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Part-time
Identifies own learning needs, reviews these with the Clinical Nurse Leader or Clinical Services Manager, and engages in a variety of activities to meet these needs. Maintains and updates…
Added 1 hour ago
PH
Direct Care Nurse, Maximum and Multi-Level Security Units
Provincial Health Services Authority
Port Coquitlam, BC
- Full-time
…conjunction with an interdisciplinary and Unit based treatment team or supervisor. The Direct Care Nurse interprets and applies methods, techniques and procedures to address the needs of…
Added 1 hour ago
CO
Leader, Technical Services - LRV
City of Calgary
Calgary, AB
- $151,858 to $189,822 CAD / year
- Full-time
Reporting to the Manager, Transit Service Vehicles, the Leader, Technical Services - Light Rail Vehicle (LRV) will provide leadership to Lead Technical Advisors who manage the lifecycle of…
Added 1 hour ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Part-time
Identifies own learning needs, reviews these with the Clinical Nurse Leader or Clinical Services Manager, and engages in a variety of activities to meet these needs. Maintains and updates…
Added 1 hour ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Part-time
Identifies own learning needs, reviews these with the Clinical Nurse Leader or Clinical Services Manager, and engages in a variety of activities to meet these needs. Maintains and updates…

Marriott

Guest Service Agent

Vancouver, BC, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 5, 2026

Original job description

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: The Westin Bayshore Vancouver takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

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More about this job

Responsibilities

The Guest Service Agent is responsible for managing guest check-ins, check-outs, and room assignments while ensuring accurate billing and payment processing. They also serve as a primary point of contact for guest inquiries, requests, and concerns, coordinating with other departments to ensure a high standard of service.

Requirements

Candidates must possess a high school diploma or G.E.D. equivalent. No prior related work experience is required for this role.

Skills

Guest services
Check-in and check-out
Billing verification
Telephone switchboard operation
Cash handling
Conflict resolution
Communication
Teamwork
Data entry
Attention to detail
Professionalism
Multitasking
Problem solving
Customer satisfaction
Record keeping

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Hospitality
Front Desk
Customer Service
Billing
Cash Handling
Switchboard
Check-in
Check-out
Marriott International
Westin
Hotel Operations
Quality Assurance
Communication
Team Collaboration
Record Keeping
Loss Prevention
Guest Relations

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