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Data Entry - Customs
Farrow
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Sitting at a desk for prolonged periods of time (up to ½ hour – 1 hour at a time) for more than 6 hours per day
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Data Entry - Customs
Farrow
Windsor, ON
Sitting at a desk for prolonged periods of time (up to ½ hour – 1 hour at a time) for more than 6 hours per day
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- Full-time
The Guest Services Associate will work diligently to ensure the quality, cleanliness and service of the property are consistently maintained. They must be committed to the achievement of…
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Technical Support Analyst
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- Contract
1-2 years of first-level help desk, service desk, desktop support, or technical support experience.
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Customer Relationship Associat
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AB · Edmonton, AB
- $60,000 to $65,000 CAD / year
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…strong relationships with customers, providing exceptional service, and supporting business growth through proactive account management. This role serves as a key point of contact for…
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Medical Secretary
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TH
Associé(e) des matériaux (Temps partiel)
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Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
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RI
IT Service Desk Analyst (Fluent English and French)
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Added 45 mins ago
SA
Registration Booking Clerk- Clinic
Schroeder Ambulatory Centre
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Provide front desk reception support including patient check in, check out, wayfinding, and responding to inquiries from patients, physicians, and staff professionally and promptly.
Added 45 mins ago
SC
Réceptionniste - syndiqué | Receptionist - Union
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BW
Bellperson - Mountain Check In - Winter 2026/27
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PM Houseperson
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General Manager, Front Desk Supervisor, Manager on Duty
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Medical Receptionist - Maternity Leave
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Réceptionniste / Receptionist
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Vendor Liaison/Acquisition Management Spec
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Network Administrator
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Toronto, ON · Greater Toronto Area, Canada
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Troubleshoot and resolve Tier-2 network connectivity and access incidents escalated from the Service Desk.
Added 1 hour ago
BD
FRONT DESK RECEPTIONIST
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Toronto, ON
- Full-time
Role Description The Front Desk Receptionist is a full-time, on-site role based in Toronto, ON. This role is responsible for greeting visitors, answering and directing phone calls, and…
Added 1 hour ago
W
Customer Service Desk Associate
Walmart
Saint John, NB
- Part-time
Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver friendly and…
Added 2 hours ago
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Guest Service Agent
Marriott
Vancouver, BC
- Full-time
…according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and…
Added 2 hours ago
M
Guest Arrival Expert - PT
Marriott
Vancouver, BC
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…Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we…
Added 2 hours ago
UO
IT Technician
University of Niagara Falls Canada
Niagara Falls, ON
- $55,000 to $62,000 CAD / year
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…employee onboarding and offboarding, responds to incidents and service requests through the IT service desk, and escalates complex technical or cybersecurity issues to senior IT…

Marriott

Guest Service Agent

Vancouver, BC, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 5, 2026

Original job description

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: The Westin Bayshore Vancouver takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

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More about this job

Responsibilities

The Guest Service Agent is responsible for managing guest check-ins, check-outs, and room assignments while ensuring accurate billing and payment processing. They also serve as a primary point of contact for guest inquiries, requests, and concerns, coordinating with other departments to ensure a high standard of service.

Requirements

Candidates must possess a high school diploma or G.E.D. equivalent. No prior related work experience is required for this role.

Skills

Guest services
Check-in and check-out
Billing verification
Telephone switchboard operation
Cash handling
Conflict resolution
Communication
Teamwork
Data entry
Attention to detail
Professionalism
Multitasking
Problem solving
Customer satisfaction
Record keeping

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Hospitality
Front Desk
Customer Service
Billing
Cash Handling
Switchboard
Check-in
Check-out
Marriott International
Westin
Hotel Operations
Quality Assurance
Communication
Team Collaboration
Record Keeping
Loss Prevention
Guest Relations

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