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Added 5 mins ago
Manager, Customer Care - Support Team
Jobgether
Canada
Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Customer Care - Support Team based in Canada.
Added 5 mins ago
Manager
Desjardins
Montreal, QC · Levis, QC · Complexe Desjardins Montréal
Full-time
Establish management and communication practices that support change management, talent attraction and retention, skills development, employee engagement, and diversity in keeping with…
Added 5 mins ago
Manager
Desjardins
Kirkland, QC · Montreal, QC
Full-time
AS Manager, your role involves using your ability to make quality decisions and build effective teams to manage a large subset of sales or operations activities or a support sub-function…
Added 5 mins ago
Environmental Health & Safety Coordinator, Winter 2027 (Co-op/Internship) - 4 Months
BMO
Toronto, ON · YNG
Full-time
Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder…
Added 5 mins ago
Balance Sheet Management Manager
BMO
Toronto, ON · FCP
Full-time
As the Balance Sheet Management (BSM) Manager you will:
Added 5 mins ago
Personal Banking Associate
BMO
Brampton, ON
Full-time
Added 5 mins ago
P&C Plant Senior Specialist
FERROGLOBE USA METALLURGICAL INC
Bécancour, QC
Full-time
The Deputy People & Culture (P&C) Manager will support the People & Culture (P&C) Manager in executing the People & Culture roadmap at the plant level. The role ensures effective day‑to‑day…
Added 19 mins ago
Project Coordinator, Production Department
Apex Sound & Light Corporation
Pickering, ON
Contract
…events environment where priorities and project requirements can change…
Added 19 mins ago
Project Manager/Leader - Senior - RQ00785
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for an experienced Senior Project Manager/Leader to support the Agency’s Customer Experience (CX) Team and the Patients Before Paperwork (Pb4P) portfolio. The successful…
Added 19 mins ago
Project Manager/Leader - Senior - RQ00766
S M Software Solutions Inc
Toronto, ON
Full-time
…engagement, planning, management of issues, risks and service change requests, and ensuring successful and on-time deployment of…
Added 19 mins ago
UX Researcher – Senior - RQ00786
S M Software Solutions Inc
Toronto, ON
Internship
Working effectively with product, clinical, business, technical, vendor, change, and communications teams in a complex regulatory environment.
Added 19 mins ago
Project Manager/Leader - Senior - RQ11582
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Senior Project Manager/Leader with strong expertise in large-scale, complex, high-profile and high-risk I&IT projects, organizational development, strategy…
Added 19 mins ago
Software Developer – CRM – Intermediate - RQ10976
S M Software Solutions Inc
Toronto, ON
Full-time
…Sector Partner Portal, Campaign Management, Marketing, Resource Manager, and Public Sector eService would be an…
Added 19 mins ago
Java Software Developer – Junior
Akkodis
Toronto, ON
Contract
…5:00 PM, Monday to Friday (excluding breaks). Conditions may change based on organizational requirements and at the discretion of the Hiring…
Added 19 mins ago
Manager, Service Desk
Legislative Assembly of Ontario / Assemblée législative de l’Ontario
Toronto, ON
Full-time
We are actively seeking a high-impact Contract Service Desk Manager to lead and elevate our frontline IT support operations. This role demands a leader who can drive the development and…
Added 19 mins ago
Manager, IT Business Systems
East Penn Canada
Courtice, ON
Full-time
As Manager, IT Business Systems, you will oversee East Penn Canada’s SAP S/4HANA ERP platform and related business applications while leading the business systems team. Acting as the key…
Added 19 mins ago
General Manager Social Impact
YMCA of Niagara
ON · Greater St-Catharines-Niagara Metropolitan Area
Full-time
YMCA of Niagara is seeking an experienced and forward-thinking General Manager, Social Impact to provide strategic leadership for a dynamic portfolio of programs and initiatives that…
Added 19 mins ago
Human Resources Assistant, Labour Relations
Queensway Carleton Hospital
Ottawa, ON
Temporary
Days, 7.5 hours per shift (subject to change)
Added 19 mins ago
Manager, Digital Advisory
MNP
Winnipeg, MB · Regina, SK · Saskatoon, SK
Full-time
Make an impact as a Manager with our Digital Advisory practice. In this role, you will lead meaningful advisory engagements, build senior client relationships, coach talented team members…
Added 19 mins ago
Senior Consultant, Digital Advisory
MNP
Winnipeg, MB · Regina, SK · Saskatoon, SK
Full-time
…pursuits and market engagement as you build toward broader Manager-level…
Added 19 mins ago
Manager, Sales Enablement
Scotiabank
Toronto, ON
The primary role of the Manager, Sales Enablement will be to ensure our onboarding and sales training programs are delivered with the highest standard of consistency and professional…
Added 19 mins ago
Coordinator, Commercial Learning Content
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
Full-time
…business needs into engaging, practical learning experiences and change assets. The role works closely with the Coordinator, Commercial Learning Delivery to support learning delivery,…
Added 19 mins ago
Project Coordinator (ICI Construction)
Maple Reinders
Remote, Canada
Full-time · Remote
Under the direction of the Project Manager, coordinate project correspondence with Owners, Architects, Consultants, subcontractors, and suppliers.
Added 35 mins ago
Technician, Production Mechanical
Apotex
Brantford, ON
Work closely with Manager & Specialist Maintenance, to ensure adequate level of resource and help coordinate maintenance activities.
Added 35 mins ago
OPERATIONS MANAGER - Remote Camp Setting Northwestern Ontario
Dexterra
Thunder Bay, ON
Full-time
A leadership role with autonomy, influence, and the ability to drive change

Marriott

Guest Services Agent

Ottawa, ON, Canada

Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

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Original job description

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Delta Hotels Ottawa City Centre takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

The Guest Services Agent is responsible for managing guest check-ins, check-outs, and room assignments while ensuring accurate billing and payment processing. They also provide information to guests, handle inquiries, and coordinate with housekeeping to maintain efficient room status tracking.

Requirements

Candidates must possess a high school diploma or G.E.D. equivalent and demonstrate professional communication skills. While no prior work experience is required, the role demands the ability to stand for extended periods and perform basic physical tasks.

Skills

Guest Services
Check-in/Check-out
Billing
Telephone Etiquette
Cash Handling
Conflict Resolution
Data Entry
Communication
Teamwork
Problem Solving
Attention To Detail
Hospitality Standards
Smart Serve Certification

Benefits

Marriott Travel Discounts
Health Benefits
Dental Benefits
Pension Matching

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Front Desk
Hospitality
Check-in
Check-out
Billing
Cash Handling
Switchboard
Customer Service
Smart Serve Certification
Marriott International
Delta Hotels
Room Management
Loss Prevention
Reporting
Data Entry
Communication
Teamwork
Professionalism
Accessibility

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