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Added 2 mins ago
Auto Body Repair Planner (Vaughan)
Boyd Group Services
Vaughan, ON
Full-time
Communicates updates with customers and insurance claims adjusters as required. Communicates and negotiates with insurance claims appraisers and image desk staff
Added 2 mins ago
Machinist I Night Shift - Mon--Thurs 4:00pm-2:30am
Pursuit Aerospace
ON
$22 to $24 CAD / hour
Full-time
…continuous, operational improvement and extraordinary customer service. We pride ourselves on competitive cost structure, exceptional on-time delivery, and industry-leading…
Added 16 mins ago
Legal Executive -1 post
E.F.R Group Public Company
Legal, AB
Contract
Contract Management: Draft, vet, and review standard contracts, NDAs, and service agreements, maintaining a centralized repository to track renewal and termination timelines.
Added 16 mins ago
Manager, Service Desk
Legislative Assembly of Ontario / Assemblée législative de l’Ontario
Toronto, ON
Full-time
We are actively seeking a high-impact Contract Service Desk Manager to lead and elevate our frontline IT support operations. This role demands a leader who can drive the development and…
Added 16 mins ago
MONTREAL [HYBRIDE] - End User Computing (EUC) – 3rd Level Support
QUANTEAM - North America (RAINBOW PARTNERS Group)
Montreal, QC · Greater Montreal Metropolitan Area
Full-time
…day-to-day operation activities for end user community, assisting Service Desk teams with escalations and being the bridge between 1st and 2nd level support to the engineering team, 3rd…
Added 16 mins ago
Systems Support Professional
Jolera
Woodbridge, ON
$60,000 to $65,000 CAD / year
Full-time
Escalate high-profile issues to the Service Desk Manager for appropriate handling and routing
Added 17 mins ago
Représentant(e) du service à la clientèle sur le terrain/ Field Representative II, Area Customer Service
Ricoh
Montreal, QC
Full-time
Se présenter et travailler à divers sites clients de Services gérés selon l’horaire établi, ainsi que soutenir l’équipe du centre d’assistance (Help Desk)
Added 17 mins ago
Senior Analyst, IT Applications (Energy & HSE Systems)
PowerCo SE
St. Thomas, ON
Support Model Definition & Operations: Establish and maintain the support model across Tier 1 (Service Desk), Tier 2 (IT Apps/Infra), Tier 3 (Vendors). Develop SLAs (Service Level…
Added 17 mins ago
Senior Analyst, IT Applications (Quality)
PowerCo SE
St. Thomas, ON
Support Model Development & Operations: Establish and maintain the support model across Tier 1 (Service Desk), Tier 2 (IT Apps/Infra), Tier 3 (Vendors). Develop SLAs (Service Level…
Added 17 mins ago
Systems Support Professional
Jolera
Vaughan, ON · Woodbridge, Vaughan
Full-time
Escalate high-profile issues to the Service Desk Manager for appropriate handling and routing.
Added 33 mins ago
Senior Office Administrator
Baylis Medical Technologies
ON · Mississauga, ON
Full-time
Maintain a professional, organized, and welcoming front desk and office environment
Added 47 mins ago
Guest Service Agent
Northland Properties
London, ON
First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our…
Added 47 mins ago
Account Manager
B4 Networks
Pelham, Ontario · Fonthill, Ontario
Full-time
We are an established Managed Service Provider (MSP) in the IT space serving clients at a fixed monthly rate. Our clients are all small to mid-size businesses such as accountants,…
Added 47 mins ago
Guest Service Agent
PR Hotels
Kelowna, BC
Up to $23 CAD / hour
Full-time
We are looking for people with excellent customer service and communication skills to fill the shoes of an excellent Guest Service Agent to be the first point of contact for our guests at…
Added 47 mins ago
Program Assistant (2026-361-CP)
WoodGreen Community Services
Toronto, ON
Part-time
The Program Assistant works collaboratively with staff, managers, and external service providers to support client needs and program objectives. They are responsible for a range of duties,…
Added 1 hour ago
Information Systems Specialist, Network Support
London Public Library
London, ON
Full-time
…a timely fashion. Collaborates with ITS team, communication service providers and partners to resolve network, wireless and system…
Added 1 hour ago
PACS Clinical Informatics Specialist - Diagnostic Imaging
Quinte Health
Belleville, ON
Full-time
…Information Systems, Diagnostic Imaging Leadership and the Service Desk Team, to identify appropriate response/escalation procedures and proactive performance monitoring, ensuring that…
Added 1 hour ago
Conseiller de service - Boutique Rolex / Service Advisor - Rolex Boutique
Raffi Jewellers Inc. Cambridge | Montreal | Waterloo
Montreal, QC
Full-time
Support the service desk in managing after-sales inquiries, including organizing parts, processing invoices, and maintaining accurate service documentation.
Added 2 hours ago
Guest Services Agent
Marriott
Ottawa, ON
Full-time
…according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and…
Added 2 hours ago
Spécialiste du Support Technique à la Clientèle / Customer Technical Support Specialist
Airbus Aircraft
Montreal, QC
Full-time
Vous ferez partie de l’équipe Service d’assistance technique chargée de fournir et coordonner le soutien nécessaire pour permettre l’exploitation efficace de la flotte d’A220 dans le monde…
Added 3 hours ago
Customer Service Associate
J.D. Irving, Limited
Port Hawkesbury, NS
Part-time
Customer Service Associates are responsible for interacting with customers and managing all transactions efficiently and accurately while working with our computerized system.
Added 3 hours ago
General Merchandise Associate
Walmart Canada
Calgary, AB
Full-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 3 hours ago
General Merchandise Associate
Walmart Canada
Calgary, AB
Full-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 3 hours ago
SW MSW Standard BC Children's Hospital and Sunny Hill Health Centre
Provincial Health Services Authority
Vancouver, BC
Full-time
…family with a health or disabling condition relevant to the service area within BC Children’s Hospital & Sunny Hill Health Centre including clinical skills in assessment, crisis…
Added 3 hours ago
Procurement & Vendor Manager
Progress Partners
Remote, Canada
Full-time · Remote
Experience with cross-border agreements, SaaS or digital service providers, or fast-growing remote companies.

Marriott

Guest Services Agent

Ottawa, ON, Canada

Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

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Original job description

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Delta Hotels Ottawa City Centre takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

The Guest Services Agent is responsible for managing guest check-ins, check-outs, and room assignments while ensuring accurate billing and payment processing. They also provide information to guests, handle inquiries, and coordinate with housekeeping to maintain efficient room status tracking.

Requirements

Candidates must possess a high school diploma or G.E.D. equivalent and demonstrate professional communication skills. While no prior work experience is required, the role demands the ability to stand for extended periods and perform basic physical tasks.

Skills

Guest Services
Check-in/Check-out
Billing
Telephone Etiquette
Cash Handling
Conflict Resolution
Data Entry
Communication
Teamwork
Problem Solving
Attention To Detail
Hospitality Standards
Smart Serve Certification

Benefits

Marriott Travel Discounts
Health Benefits
Dental Benefits
Pension Matching

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Front Desk
Hospitality
Check-in
Check-out
Billing
Cash Handling
Switchboard
Customer Service
Smart Serve Certification
Marriott International
Delta Hotels
Room Management
Loss Prevention
Reporting
Data Entry
Communication
Teamwork
Professionalism
Accessibility

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