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Added 3 mins ago
Shipper/Receiver
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Part-time
Reporting to the Manager of Public Services or designate, this position will be responsible:
Added 3 mins ago
Senior Instructor, Academic Studies
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Manager, System Control & Emergency Management
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Added 17 mins ago
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Added 17 mins ago
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Adult English as a Second Language (ESL) Instructor - Permanent Assignment
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Systems Support Professional
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Escalate high-profile issues to the Service Desk Manager for appropriate handling and routing.
Added 17 mins ago
Utility Worker - Nutrition & Food Services
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The Nutrition and Food Services Utility Worker works in the patient and retail food service setting. Reporting to the Manager / Food Service Supervisor, the Utility Worker may be…
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Reporting to the study Principal Investigators, the Clinical Research Program Manager holds full operational, regulatory, and personnel oversight of the research program across the…
Added 17 mins ago
Planning & Budget Officer
University of Toronto
Toronto, ON
Working closely with the Manager, Budget & Planning, Financial Services staff, and campus stakeholders, the Planning & Budget Officer contributes to the development of annual budgets,…
Added 33 mins ago
Pricing Specialist
Osler, Hoskin & Harcourt LLP
Toronto, ON
Full-time
…talent in the legal arena. Our lawyers, students, management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting…
Added 33 mins ago
Assistant Chef Manager
Farm Boy Inc.
Ottawa, ON
From $21 CAD / hour
Full-time
You’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best fresh shopping experience.…
Added 33 mins ago
Pharmacy Technician - TW IP
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Toronto, ON
Contract
Attending, participating and assisting in staff and patient training/educational functions;
Added 33 mins ago
assistant store manager, Halifax regional municipality, NS
Starbucks
Halifax, NS
$52,600 to $63,050 CAD / year

Marriott

Guest Services Agent

Ottawa, ON, Canada

Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

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Original job description

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Delta Hotels Ottawa City Centre takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

The Guest Services Agent is responsible for managing guest check-ins, check-outs, and room assignments while ensuring accurate billing and payment processing. They also provide information to guests, handle inquiries, and coordinate with housekeeping to maintain efficient room status tracking.

Requirements

Candidates must possess a high school diploma or G.E.D. equivalent and demonstrate professional communication skills. While no prior work experience is required, the role demands the ability to stand for extended periods and perform basic physical tasks.

Skills

Guest Services
Check-in/Check-out
Billing
Telephone Etiquette
Cash Handling
Conflict Resolution
Data Entry
Communication
Teamwork
Problem Solving
Attention To Detail
Hospitality Standards
Smart Serve Certification

Benefits

Marriott Travel Discounts
Health Benefits
Dental Benefits
Pension Matching

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Front Desk
Hospitality
Check-in
Check-out
Billing
Cash Handling
Switchboard
Customer Service
Smart Serve Certification
Marriott International
Delta Hotels
Room Management
Loss Prevention
Reporting
Data Entry
Communication
Teamwork
Professionalism
Accessibility

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