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Added 7 mins ago
J&
Shift Manager - Lakeside Shopping Centre
JOE & THE JUICE
ON · Essex, ON
- Temporary
As a Shift Manager at JOE & THE JUICE, you will play a vital role in supervising the daily operations of your assigned shift. Your main responsibility is to maintain operational excellence…
Added 22 mins ago
BG
Assembly Line - Placement Year
BMW Group
Goodwood, ON
- Internship
…unmatched quality, style, and performance. Behind the legendary brand is a team of passionate and highly talented people who do their utmost to satisfy the wishes of clients who commission…
Added 22 mins ago
SR
Business & Marketing Development Manager
ServiceMaster Restore of Fraser Valley
Abbotsford, BC
- Full-time
As the Business & Marketing Development Manager, you will play a leadership role in driving company growth, maintaining strategic partnerships, and managing internal and external…
Added 22 mins ago
SR
Marketing & Business Development Associate
ServiceMaster Restore of Fraser Valley
Abbotsford, BC
- Full-time
…leadership, project managers, and external contacts to keep our brand strong and our outreach…
Added 36 mins ago
WC
Service and Support Representative - Edmonton, AB
Wurth Canada
AB · Edmonton, AB
- Full-time
New Customer ORSY Setups: Implementing ORSY setups in accordance with client requirements and brand standards.
Added 37 mins ago
SF
Assistant Showroom Manager
Smitty’s Furniture
Kitchener, ON
- Full-time
The Assistant Showroom Manager uses their proficiency with our point-of-sale system to support efficient day-to-day operations, follows and reinforces store policies, and promotes a…
Added 1 hour ago
S
Sales Associate (West Edmonton Mall)
Swatch
AB · Edmonton, AB
- Part-time
As a Swatch Sales Associate, you will report to the Store Manager and be responsible for achieving sales targets. You will act as a Swatch Brand Ambassador while embodying Swatch Core…
Added 1 hour ago
GD
GARAGE - Operations Associate FT - Orchard Park Shopping Centre
Groupe Dynamite
Kelowna, BC
- Full-time
We’re not just a fashion brand - we’re a movement.
Added 1 hour ago
GE
Little Chief Restaurant Host/Hostess
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Restaurant Manager or Shift Supervisor, the Host/Hostess is responsible for greeting and seating guests within the restaurant in a timely manner. Emphasis must be…
Added 1 hour ago
SC
Superviseur de territoire | Market Manager
Service Corporation International
Longueuil, QC
- Full-time
Added 1 hour ago
SB
Branch Coverage Representative
Stanley Black & Decker, Inc.
Mississauga, ON · Waterloo, ON
- Full-time
…Waterloo, Guelph, or West GTA, Ontario and reporting to the Manager, IC National Accounts. This field-based role supports a broad territory including Kitchener, Waterloo, Guelph, Cambridge…
Added 2 hours ago
MB
Front of House Supervisor
Montanas BBQ & Bar
Calgary, AB
- Full-time
Support the General Manager, Guest Experience in developing tactics that create an engaging environment where all Q-Crew work together as a team, have fun and show genuine appreciation for…
Added 2 hours ago
MC
SERVICE ADVISOR
Mercedes-Benz Country Hills
Calgary, AB
- Full-time
As a Service Advisor, you are the primary point of contact and relationship manager for our clients. You will guide each customer through a seamless service journey all the way from initial…
Added 2 hours ago
OR
Account Consultant (Sales & Marketing) + Signing Bonus - North York
OSL Retail Services
Toronto, ON · North York, ON
- Full-time
Deliver best in class customer experience as an ambassador of the Bell brand
Added 2 hours ago
I
E-Commerce Portfolio Lead
IMGadgets™
Mississauga, ON
- Full-time
Founded in 2015, IMGadgets is a fast-growing Canadian lifestyle brand dedicated to elevating everyday living through purposeful innovation across our family of sub-brands. From our…
Added 2 hours ago
EN
Client Development Manager
Exafield North America (USA)
Quebec, QC
- Full-time
…for a motivated and relationship-focused Client Development Manager to help expand our client base, identify new business opportunities, and strengthen our presence in the healthcare…
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
This is a brand‑new clinic located in the rapidly growing downtown Langley area. The clinic features multiple exam rooms, with each provider assigned access to 2 rooms. 3 providers are…
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
This is a brand‑new clinic located in the rapidly growing downtown Langley area. The clinic features multiple exam rooms, with each provider assigned access to 2 rooms. 3 providers are…
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
This is a brand‑new clinic located in the rapidly growing downtown Langley area. The clinic features multiple exam rooms, with each provider assigned access to 2 rooms. 3 providers are…
Added 3 hours ago
DB
Part Time Bridal Sales
David's Bridal
Hamilton, ON
- $16 to $25.8 CAD / hour
- Part-time
…presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand ambassadors and demonstrate the values and…
Added 3 hours ago
G
Part Time Sales Associate - Sherway Gardens
Geox
Toronto, ON · Etobicoke, ON
- Part-time
GEOX is a Italian shoe manufacturer and retailer founded in 1995 by Mario Polegato. The brand name, Geox, was created from a mixture between the Greek word “geo” (earth), and “x”, a…
Added 4 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Part-time
Located in the Latimer area of Willoughby, This Family Practice is a brand new clinic in a dense and fast growing Langley community. There are lots of cafes, restaurants, and park areas…
Added 4 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Coquitlam, BC
- Part-time
…Coquitlam. This is an exciting opportunity to practice in a brand-new, purpose-built medical space within a modern commercial building - the only one of its kind in the Tri-Cities…
Added 4 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Coquitlam, BC
- Part-time
The Medical Centre is a brand-new multidisciplinary medical clinic currently under construction in Austin Heights, Coquitlam, with an anticipated opening in November 2026, depending on…
Added 4 hours ago
DH
Restaurant General Manager - The Bessborough Hotel
Delta Hotels and Resorts®
Saskatoon, SK
- Full-time
Verifies that all team members/supervisors understand the brand specific philosophy.

Marriott

Guest Services Associate

11 Colonel By Drive, Ottawa, ON, K1N 9H4, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: The Westin Ottawa takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

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More about this job

Responsibilities

The Guest Services Associate manages all aspects of the guest arrival and departure process, including room assignments, billing, and payment processing. They also serve as the primary point of contact for guest inquiries, requests, and concerns while maintaining accurate daily reports and documentation.

Requirements

Candidates must possess a high school diploma or G.E.D. equivalent. While no prior work experience is required, the role demands professional communication skills and the ability to perform physical tasks such as standing for extended periods.

Skills

Guest Services
Check-in/Check-out Processing
Billing Verification
Telephone Switchboard Operation
Cash Handling
Conflict Resolution
Communication
Teamwork
Data Entry
Reporting
Attention To Detail
Professionalism
Customer Satisfaction
Time Management
Problem Solving

Benefits

Marriott Travel Discounts
Staff Meal Program
Health Benefits
Dental Benefits

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Hospitality
Front Desk
Check-in
Check-out
Billing
Cash Handling
Switchboard
Customer Service
Reporting
Marriott International
Westin
Loss Prevention
Quality Assurance
Bilingual
Accessibility

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