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Added 6 mins ago
M
Physiotherapist - Mississauga (Join the Talent Pool!)
Myo
Mississauga, ON
- Full-time
Collaborative in nature and see the importance and impact of partnering closely with your clinic’s Front Desk team
Added 6 mins ago
VR
Concierge
VIVA Retirement Communities
Toronto, ON
- Full-time
…customer service. You may or may not have experience as concierge/front desk Team Member, but are willing and committed to learning how to be a great one. You are committed to excellence in…
Added 6 mins ago
M
Registered Massage Therapist - Mississauga (Join the Talent Pool!)
Myo
Mississauga, ON
- Full-time
Collaborative in nature and see the importance and impact of partnering closely with your clinic’s Front Desk team
Added 6 mins ago
M
Chiropractor - Mississauga (Join the Talent Pool!)
Myo
Mississauga, ON
- Full-time
Collaborative in nature and see the importance and impact of partnering closely with your clinic’s Front Desk team
Added 8 mins ago
Manager on Site (MOS)
Winnipeg Regional Health Authority
Winnipeg, MB
Knowledge of front desk operations and the clinical skills needed to manage distress.
Added 8 mins ago
I
Operations Coordinator
Intelcom
Rimouski, QC
- Full-time
Handle customer pickups and (front desk assistance to customer)
Added 23 mins ago
DT
Veterinary Receptionist - Toronto, ON
Downtown Toronto Cat Clinic
Toronto, ON
- Full-time
Love cats, love people, and want a front desk role where your warmth makes a real difference from the moment a client walks in?
Added 37 mins ago
I-
Recruitment & Admin Assistant
I8IS - Infiniti Software Solutions
Vaughan, ON
- Full-time
…dual-focus role, you will serve as the primary ambassador for our front desk operations while collaborating closely with recruiters and account managers to source, screen, and onboard top…
Added 37 mins ago
I|
Coordonnateur(trice) des opérations
Intelcom | Dragonfly
Fort St. John, BC
- Full-time
Handle customer pickups and (front desk assistance to customer)
Added 37 mins ago
M
Part-Time Front Desk Associate - Markham & Richmond Hill
Myo
Markham, ON
- $18.5 to $21.5 CAD / hour
- Part-time
We’re hiring a Part-Time Front Desk Associate (FDA) to work across both our Myo – Markham and Richmond Hill clinics!
Added 37 mins ago
VI
Front Desk Receptionist
Vienneau Insurance
Shediac, NB
- Full-time
Role Description The Bilingual Front Desk Receptionist is a full-time, on-site role based in Shediac, NB. This position is responsible for greeting visitors, answering and directing phone…
Added 37 mins ago
MM
Coordinator, Administration
MSC Mediterranean Shipping Company
Montreal, QC
- Full-time
Equally important, this position is the designated backup to the Administration & Front Desk Coordinator. Both Coordinators are fully cross trained on the same processes and procedures so…
Added 38 mins ago
MH
Night Auditor
MasterBUILT Hotels Ltd.
ON · Kanata, Ontario
- Part-time
Operate the front desk equipment such as the reservation system, hotel switchboard, calculator, copier and key card machines
Added 53 mins ago
M
Part-Time Front Desk Associate - Markham & Richmond Hill
Myo
Markham, ON
- Part-time
We’re hiring a Part-Time Front Desk Associate (FDA) to work across both our Myo – Markham and Richmond Hill clinics!
Added 1 hour ago
PH
hotel front desk supervisor
PHI Hotel Group
Vernon, BC
- Full-time
Added 1 hour ago
DG
JANITOR - Northern Manitoba Remote Camp Operations
Dexterra Group
Winnipeg, MB
- Full-time
Clean and sanitize management offices as well as the front desk area
Added 1 hour ago
I
Operations Coordinator
Intelcom
Fort St. John, BC
- Full-time
Handle customer pickups and (front desk assistance to customer)
Added 1 hour ago
AM
Funeral Branch Administrator
Arbor Memorial Inc.
Toronto, ON · Greater Toronto Area, Canada
- $55,000 to $60,000 CAD / year
- Full-time
…functions, including: accounts payable, payroll, data entry and front desk…
Added 1 hour ago
Desk Attendant - Rec Centre - Internal
City of Kenora
Kenora, ON
The Part Time Desk Attendant will be the first point of customer contact and will be responsible for greeting customers and visitors in a friendly, professional manner and directing the…
Added 1 hour ago
Desk Attendant - Rec Centre
City of Kenora
Kenora, ON
The Part Time Desk Attendant will be the first point of customer contact and will be responsible for greeting customers and visitors in a friendly, professional manner and directing the…
Added 1 hour ago
Customer Service Associate
Encore Auctions
London, ON
The Customer Service Associate oversees the activities of the ‘customer experience of the front of the warehouse’. The Customer Service associate is accountable for processing returns,…
Added 2 hours ago
TS
Front Desk Clerk -Relief
The Salvation Army Canada and Bermuda Territory
London, ON
- Part-time
Added 2 hours ago
TK
front desk supervisor
The Kenrick Hotel
Banff, AB
- Full-time
Added 2 hours ago
TS
Front Desk Clerk -Relief
The Salvation Army in Canada
London, ON
- Part-time
Added 2 hours ago
A
Front Desk Agent
AccorHotel
Whistler, BC
- Full-time
First impressions are everything! As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience…

Marriott

Guest Services Associate

11 Colonel By Drive, Ottawa, ON, K1N 9H4, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: The Westin Ottawa takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

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More about this job

Responsibilities

The Guest Services Associate manages all aspects of the guest arrival and departure process, including room assignments, billing, and payment processing. They also serve as the primary point of contact for guest inquiries, requests, and concerns while maintaining accurate daily reports and documentation.

Requirements

Candidates must possess a high school diploma or G.E.D. equivalent. While no prior work experience is required, the role demands professional communication skills and the ability to perform physical tasks such as standing for extended periods.

Skills

Guest Services
Check-in/Check-out Processing
Billing Verification
Telephone Switchboard Operation
Cash Handling
Conflict Resolution
Communication
Teamwork
Data Entry
Reporting
Attention To Detail
Professionalism
Customer Satisfaction
Time Management
Problem Solving

Benefits

Marriott Travel Discounts
Staff Meal Program
Health Benefits
Dental Benefits

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Hospitality
Front Desk
Check-in
Check-out
Billing
Cash Handling
Switchboard
Customer Service
Reporting
Marriott International
Westin
Loss Prevention
Quality Assurance
Bilingual
Accessibility

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