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Added 4 hours ago
RC
Office Coordinator
Russell County Hospital
NB · Chiasson Office, NB
- Full-time
Added 4 hours ago
SJ
Assistant Store Manager - Peoples Jewellers -The Outlet Collection at Niagara
Signet Jewelers
Niagara-on-the-Lake, ON
- Full-time
Training - Associate Training System, Management Training System, District Manager in Training, Career Development and more
Added 4 hours ago
UO
Sessional Instructor, Planning, Geography & Environmental Studies
University of the Fraser Valley
Abbotsford, BC
- Full-time
…community organizations to explore the geography of natural and human environments and plan a resilient future. PGES offers Majors in BA Geography, Community & Regional Planning,…
Added 7 hours ago
A
Représentant(e) des ventes en relations bancaires/Banking Relationship Sales Representative
ADP
Montreal, QC
- Full-time
Added 7 hours ago
SR
2026/2027 - Associate Faculty - Administration of Justice (Law Enforcement Training/ PSTC)
Santa Rosa Junior College STEM Network
Windsor, ON
- Part-time
Starting Hourly Rate: Please see the hourly salary schedules or contact Human Resources for more information.
Added 7 hours ago
KD
Partenaire Adjoint, Acquisition de Talents | Associate Talent Acquisition Partner
Keurig Dr Pepper
Montreal, QC
- Full-time
Added 7 hours ago
UO
Associate Professor/Professor - Indigenous Knowledge Systems
University of Toronto
Toronto, ON
- $200,000 CAD / year
…Indigenous Knowledge Systems. The appointment will be at the rank of Associate Professor or Professor, with an anticipated start date of July 1,…
Added 7 hours ago
TU
Program Assistant
The University of British Columbia
Vancouver, BC
- $4,582 to $4,816 CAD / month
- Full-time
…advising, awards, records, student engagement activities, and human resources processes. In addition, the position contributes to general administrative and reception support within the…
Added 8 hours ago
TH
Compensation Analyst - 1-year Contract
The Home Depot Canada
Toronto, ON
- Full-time
Bachelor's degree in Human Resources, Business Administration, Finance, Economics, or a related field.
Added 8 hours ago
CH
Student Warehouse Associate
Cardinal Health
Vaughan, ON · Canada-Vaughan-Applewood
- Part-time
…Accessibility for Ontarians with Disabilities Act (AODA). Our Human Resources team is responsible for working with applicants requesting an accommodation at any stage of the hiring…
Added 9 hours ago
TC
Assistant Store Manager in Training Winners HomeSense
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $48,592.5 to $68,029.5 CAD / year
- Full-time
Our benefits package starts immediately and includes a healthcare spending account, Retirement Savings Program, Associate & Family Assistance Program, and various well-being resources.
Added 9 hours ago
TT
Recruiting Coordinator
Tundra Technical Solutions
Vancouver, BC
- Full-time
Rewards and Perks – Competitive health and financial benefits, Associate events, recognition programs, and employee loyalty programs are a few of the perks available at Tundra.
Added 9 hours ago
WC
(CAN) Compliance Lead
Walmart Canada
Prince Albert, SK
- Full-time
Added 9 hours ago
WC
(CAN) Stocking 1 Team Lead
Walmart Canada
Flin Flon, MB
- Full-time
Added 9 hours ago
TT
Change Management Specialist - Contract 6-9 months
Trojan Technologies
London, ON
- Full-time
Post-secondary education in business, human resources, communications, organizational development, information systems, or a related field, or equivalent work experience.
Added 9 hours ago
WC
(CAN) People Lead
Walmart Canada
Camrose, AB
- Contract
Assists leadership with associate recruitment, hiring, staffing, development, succession planning, scheduling, attendance, and performance needs by identifying and analyzing HR (Human…
Added 9 hours ago
WC
(CAN) Site People Partner (Calgary/RockyView)
Walmart Canada
Rocky View No 44, AB · Rocky View County, AB
- Full-time
…not limited to; staffing, training, performance management, associate relations, compliance with HR policies and procedures, investigations as well as both broad and market specific…
Added 10 hours ago
WC
Talent Acquisition Partner (Temporary)
Walmart Canada
Mississauga, ON
- Full-time
Added 10 hours ago
UO
Program Assistant
University of British Columbia
Vancouver, BC · UBCV | Fred Kaiser Building (KAIS)
- $4,582 to $4,816 CAD / month
- Full-time
…advising, awards, records, student engagement activities, and human resources processes. In addition, the position contributes to general administrative and reception support within the…
Added 10 hours ago
RJ
Payroll Associate
Raymond James Ltd.
Vancouver, BC
- Full-time
…department reporting to the Payroll Team Lead. The Payroll Associate is responsible for the accurate administration and processing of payroll for multiple entities across multiple…
Added 11 hours ago
E-Commerce Shipping Associate
Sporting Life Group
Ottawa, ON
As an eCommerce Shipping Associate, you’ll play a crucial role in ensuring online orders are processed, packed, and shipped accurately and on time. At Sporting Life, we’re committed to…
Added 11 hours ago
E-Commerce Shipping Associate (s)
Sporting Life Group
Calgary, AB
As an eCommerce Shipping Associate, you’ll play a crucial role in ensuring online orders are processed, packed, and shipped accurately and on time. At Sporting Life, we’re committed to…
Added 11 hours ago
Senior Product Manager
Questrade Financial Group
Toronto, ON
At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver…
Added 11 hours ago
SC
Senior Legal Counsel
Staples Canada
Richmond Hill, ON
- Full-time
Supervise and mentor legal students and other temporary in-house legal resources.
Added 11 hours ago
M
Guest Services Associate
Marriott
Ottawa, ON
- Full-time

Marriott

Guest Services Associate

11 Colonel By Drive, Ottawa, ON, K1N 9H4, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: The Westin Ottawa takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

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More about this job

Responsibilities

The Guest Services Associate manages all aspects of the guest arrival and departure process, including room assignments, billing, and payment processing. They also serve as the primary point of contact for guest inquiries, requests, and concerns while maintaining accurate daily reports and documentation.

Requirements

Candidates must possess a high school diploma or G.E.D. equivalent. While no prior work experience is required, the role demands professional communication skills and the ability to perform physical tasks such as standing for extended periods.

Skills

Guest Services
Check-in/Check-out Processing
Billing Verification
Telephone Switchboard Operation
Cash Handling
Conflict Resolution
Communication
Teamwork
Data Entry
Reporting
Attention To Detail
Professionalism
Customer Satisfaction
Time Management
Problem Solving

Benefits

Marriott Travel Discounts
Staff Meal Program
Health Benefits
Dental Benefits

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Hospitality
Front Desk
Check-in
Check-out
Billing
Cash Handling
Switchboard
Customer Service
Reporting
Marriott International
Westin
Loss Prevention
Quality Assurance
Bilingual
Accessibility

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