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Added 15 mins ago
C
Warehouse Clerk
Co-op
Prince George, BC
- Full-time
A team member with exceptional interpersonal and communication skills
Added 15 mins ago
Commercial Sales Associate
Sherwin-Williams
Kingston, ON
Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility…
Added 15 mins ago
AA
Commercial Account Manager
Advance Auto Parts
Kitchener, ON
- Full-time
While performing the duties of this job, the Team Member is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance;…
Added 41 mins ago
RS
Material Handler I
Ryder System, Inc.
Vaughan, ON
- Full-time
Ability to work independently and as a member of a team
Added 41 mins ago
RS
Material Handler I
Ryder System, Inc.
Vaughan, ON
- Full-time
Ability to work independently and as a member of a team
Added 43 mins ago
RS
Material Handler / Forklift Operator - Afternoon Shift
Ryder System, Inc.
Oakville, ON
- Full-time
Ability to work independently and as a member of a team
Added 43 mins ago
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Material Handler I
Ryder System, Inc.
Vaughan, ON
- Full-time
Ability to work independently and as a member of a team
Added 45 mins ago
Store Associate
Sherwin-Williams
Calgary, AB
Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility…
Added 45 mins ago
Store Associate
Sherwin-Williams
Burnaby, BC
Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility…
Added 1 hour ago
VR
Concierge
VIVA Retirement Communities
Toronto, ON
- Full-time
You have a passion to raise the bar in the retirement industry. You are an energetic, motivated team player who is able to inspire others to provide the highest standards of performance and…
Added 1 hour ago
Store Associate
Sherwin-Williams
Kitchener, ON
Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility…
Added 1 hour ago
Customer Service Specialist - Automotive Finishes
Sherwin-Williams
Dieppe, NB
Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility…
Added 1 hour ago
HydroVac Operator
Aecon
Edmonton, AB
…through the unique talents and collaborative spirit of every team member. If you’re inspired to make a difference through future-building projects, join our best-in-class…
Added 1 hour ago
VA
Food and Beverage Supervisor - Contract, Part-Time [S]
Vancouver Aquarium
Vancouver, BC
- Part-time
…Beverage Supervisors offer ongoing coaching and training to the team, maintains a cohesive working environment and ensures the team has all resources required for the operational success of…
Added 1 hour ago
M
Staff Software Engineer - Core Edge Processing
Marqeta
Remote, Canada
- Full-time
- Remote
As Marqeta's Staff Software Engineer on the Core Edge Processing team, you will write and review production code at the heart of our processing systems, drive the initiatives that make them…
Added 1 hour ago
US
SUS Facilities Crew Member
UFV SUS
Abbotsford, BC
- Part-time
POSITION: SUS Facilities Crew Member Fall 2026
Added 2 hours ago
M
Public Space Attendant
Marriott
Thunder Bay, ON
- Full-time
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key…
Added 2 hours ago
A
Retail Sales Representative
Acosta
Toronto, ON
- Full-time
As a member of Mosaic's Campbells, B&G and Coke Nutritional Beverage (SHARED) sales team, you will be responsible for the in-store execution of weekly program priorities across grocery and…
Added 2 hours ago
AH
Food Service I
Alberta Health Services
Calgary, AB
- Part-time
Imagine a supportive employer, fantastic work-life balance, and the opportunity to make a difference. As a dedicated member of the Nutrition Food Service (NFS) team, you could make a…
Added 2 hours ago
PA
Merchandiser (nights)
Princess Auto Ltd.
Brantford, ON
- Part-time
As a Night Merchandiser (Receiver) at Princess Auto you will help create a fun, safe and unique shopping experience for our customers. We call it Royal Service. You will typically spend…
Added 2 hours ago
C
Produce Clerk - Brandon Food Store
Co-op
Brandon, MB
- Part-time
…product knowledge, and inquiries; collaborate respectfully with Team Members to support a positive work environment and deliver a World Class Customer…
Added 2 hours ago
Multi-Location Customer Service Specialist
Sherwin-Williams
London, ON
Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility…
Added 2 hours ago
A
Retail Sales Representative
Acosta
Sherbrooke, QC
- Part-time
As a member of Mosaic's Campbells, B&G and Coke Nutritional Beverage (SHARED) sales team, you will be responsible for the in-store execution of weekly program priorities across grocery and…
Added 2 hours ago
A
Retail Sales Representative
Acosta
Mont-Tremblant, QC
- Part-time
As a member of Mosaic's Campbells, B&G and Coke Nutritional Beverage (SHARED) sales team, you will be responsible for the in-store execution of weekly program priorities across grocery and…
Added 2 hours ago
A
Retail Sales Representative
Acosta
Montreal, QC
- Part-time
As a member of Mosaic's Campbells, B&G and Coke Nutritional Beverage (SHARED) sales team, you will be responsible for the in-store execution of weekly program priorities across grocery and…

Marriott

Guest Services Associate

11 Colonel By Drive, Ottawa, ON, K1N 9H4, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: The Westin Ottawa takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

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More about this job

Responsibilities

The Guest Services Associate manages all aspects of the guest arrival and departure process, including room assignments, billing, and payment processing. They also serve as the primary point of contact for guest inquiries, requests, and concerns while maintaining accurate daily reports and documentation.

Requirements

Candidates must possess a high school diploma or G.E.D. equivalent. While no prior work experience is required, the role demands professional communication skills and the ability to perform physical tasks such as standing for extended periods.

Skills

Guest Services
Check-in/Check-out Processing
Billing Verification
Telephone Switchboard Operation
Cash Handling
Conflict Resolution
Communication
Teamwork
Data Entry
Reporting
Attention To Detail
Professionalism
Customer Satisfaction
Time Management
Problem Solving

Benefits

Marriott Travel Discounts
Staff Meal Program
Health Benefits
Dental Benefits

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Hospitality
Front Desk
Check-in
Check-out
Billing
Cash Handling
Switchboard
Customer Service
Reporting
Marriott International
Westin
Loss Prevention
Quality Assurance
Bilingual
Accessibility

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