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Added 10 mins ago
TO
#26-15 - Manager of Engineering
Town of Smithers
Ottawa, ON
- Full-time
The Manager of Engineering plays a key role in shaping the infrastructure that supports the Town of Smithers. This position leads engineering staff and collaborates with consultants,…
Added 10 mins ago
YR
Elementary Long Term Occasional (LTO) 100% Grade 6/7 Homeroom
York Region District School Board
Richmond Hill, ON
- Full-time
Added 10 mins ago
DG
JANITOR - Northern Manitoba Remote Camp Operations
Dexterra Group
Winnipeg, MB
- Full-time
…cleanliness of site. Janitors work with the Lead Housekeeper, Camp Manager, and the Recruitment Coordinator to follow the company standards for quality and site…
Added 10 mins ago
SA
Cook 1
SSP America
Winnipeg, MB
- Full-time
Practice general and specific cleanings using the appropriate products as indicated by the manager in order to meet hygiene standards.
Added 10 mins ago
SA
Cook 1 (Part-Time) Canal Market (YOW Airport)
SSP America
Ottawa, ON
- Part-time
Practice general and specific cleanings using the appropriate products as indicated by the manager in order to meet hygiene standards.
Added 10 mins ago
PM
Accounts Receivable Specialist
Pattison Media
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Added 12 mins ago
BG
Auto Body Estimator (St Albert)
Boyd Group Services
St. Albert, AB
- Full-time
Participate in daily “production walks” with the Management Team, as required
Added 12 mins ago
A
Product - Senior Manager/Manager, Technical Development Management
Aritzia
Vancouver, BC
- Full-time
…garment construction, and quality of our product. As the Senior Manager / Manager, Technical Development Management, you will support with optimizing and running the day-to-day operations…
Added 12 mins ago
Manager, Content Marketing
Varicent
Toronto, ON
At Varicent, we’re not just transforming the Sales Performance Management (SPM) market - we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower…
Added 12 mins ago
VC
Product Growth Marketing Manager, Lifecycle & GTM Systems
Valsoft Corporation
Remote, Canada
- Full-time
- Remote
…childcare organizations across food program compliance, business management, professional development, and…
Added 12 mins ago
M-
Responsable de livraison technique principal, IA Souveraine
Mila - Institut québécois d'intelligence artificielle
Montreal, QC
- Full-time
Position Summary: Senior Technical Delivery Manager, Sovereign AI
Added 12 mins ago
Sous Chef - Three Bears Brewery & Restaurant
Banff Hospitality Collective
Banff, AB
Short Term & Long Term Disability coverage after 3 months
Added 12 mins ago
Inside Sales Account Manager
Grainger Businesses
Thornhill, ON
Lead sales growth, relationship management with Regional Sales, National Accounts and Government teams.
Added 12 mins ago
Warehouse Associate
Sonepar
Edmonton, AB
In-depth process and product training provided by a mentored approach, product knowledge sessions hosted by the Product Manager and lunch and learn meetings.
Added 12 mins ago
II
Maintenance & Reliability Manager
Ingredion Incorporated
London, ON
- Full-time
As a Maintenance & Reliability Manager, you will lead all maintenance and reliability activities for the site, ensuring safe, compliant, and efficient operation of plant assets. This role…
Added 12 mins ago
HA
Web Order Processor & Shipper (Temporary, Full Time)
Homes Alive Pets
Kelowna, BC
- Full-time
Excellent time management & attention to detail.
Added 12 mins ago
HA
E-Commerce Order Processor & Shipper (Temporary, Full Time)
Homes Alive Pets
Kelowna, BC
- Full-time
Excellent time management & attention to detail.
Added 26 mins ago
VE
Commercial Contracts Manager
Veolia Environnement SA
Oakville, ON
- Full-time
management. The Commercial Contracts Manager will support the growth of the region both
Added 26 mins ago
BC
Commercial Relationship Manager
Beem Credit Union
Prince George, BC
- Full-time
The Commercial Relationship Manager supports Beem’s vision of promoting financial wellness by developing long-term relationships with members, proactively identifying and fulfilling their…
Added 26 mins ago
A
Geotechnical Engineer -Project Manager
AECOM
Burnaby, BC
- $112,000 to $160,000 CAD / year
- Full-time
AECOM is currently seeking a Geotechnical Engineer -Project Manager to lead consulting delivery of engineering services for various infrastructure projects in the Vancouver and other…
Added 26 mins ago
D
Maintenance Worker - Northern Manitoba Remote Camp Operations
Dexterra
Winnipeg, MB
- Full-time
Report to the Camp Manager, the Maintenance Worker is responsible for maintenance in a camp setting to ensure the functionality, safety, and cleanliness of the camp facilities.
Added 26 mins ago
M
Senior Full Stack Engineer, Customer & Cardholder Experiences
Marqeta
Remote, Canada
- Full-time
- Remote
Experience with OAuth 2.0, JWTs, and user session management
Added 26 mins ago
C
Quality Assurance Coordinator
Cencora
Mississauga, ON
- Full-time
…metrics. This includes to act as a first contact for the Country Manager and local team for quality related topics. And to ensure that quality aspects for Transport are adequately…
Added 40 mins ago
TC
CUPE 1328 - IT Field Technician
Toronto Catholic District School Board
Toronto, ON
- Full-time
Provide on-site and telephone technical support problem determination, resolution, documentation (Ivanti Service Manager trouble tracking system) and escalation to next level appropriate…
Added 40 mins ago
LA
Legal Aid Worker
Legal Aid Ontario
Toronto, ON
- Full-time
Perform client and certificate file management activities, including providing information to clients relating to legal aid status and court proceedings.

Marriott

Guest Services Associate

11 Colonel By Drive, Ottawa, ON, K1N 9H4, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: The Westin Ottawa takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

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More about this job

Responsibilities

The Guest Services Associate manages all aspects of the guest arrival and departure process, including room assignments, billing, and payment processing. They also serve as the primary point of contact for guest inquiries, requests, and concerns while maintaining accurate daily reports and documentation.

Requirements

Candidates must possess a high school diploma or G.E.D. equivalent. While no prior work experience is required, the role demands professional communication skills and the ability to perform physical tasks such as standing for extended periods.

Skills

Guest Services
Check-in/Check-out Processing
Billing Verification
Telephone Switchboard Operation
Cash Handling
Conflict Resolution
Communication
Teamwork
Data Entry
Reporting
Attention To Detail
Professionalism
Customer Satisfaction
Time Management
Problem Solving

Benefits

Marriott Travel Discounts
Staff Meal Program
Health Benefits
Dental Benefits

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Hospitality
Front Desk
Check-in
Check-out
Billing
Cash Handling
Switchboard
Customer Service
Reporting
Marriott International
Westin
Loss Prevention
Quality Assurance
Bilingual
Accessibility

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