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Added 1 min ago
TI
vCIO
Techify Inc.
Toronto, ON · North York, ON
- $105,000 to $155,000 CAD / year
- Full-time
Coordinate across consulting, service desk, procurement, vendors, and project teams
Added 1 min ago
PC
Technical Support Analyst / Analyste du soutien technique
Parkland Corporation
Calgary, AB
- Full-time
…transfert des connaissances et à l’alignement sur les niveaux de service…
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PC
Technical Support Analyst / Analyste du soutien technique
Parkland Corporation
Montreal, QC
- Full-time
…transfert des connaissances et à l’alignement sur les niveaux de service…
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- Full-time
Manage and update Zoho Projects, Zoho Desk, and Zoho CRM.
Added 3 mins ago
People Business Partner, Lyft Urban Solutions
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Montreal, QC
Being a visible, trusted presence on site, particularly for teams who don't sit at a desk all day.
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Arrange and conduct desk audits and on-site assessments of designated PFD and SMD facilities identifying best practices evidenced, recommendations for
Added 13 mins ago
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Community Manager
TradeSpace
Calgary, AB
- Full-time
Customer Service: You’ll need patience and quick thinking to address member concerns efficiently, often dealing with multiple issues at once.
Added 13 mins ago
S
Front Store - Consultant Home Health Care
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Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
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Added 13 mins ago
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IT Operations Team Lead
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- Full-time
Oversee the daily operation of the IT service desk and technical support function, ensuring incidents and service requests are accurately logged, classified, prioritized, assigned,…
Added 15 mins ago
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Account Executive - Full-Cycle (North America)
Botpress
Montreal, QC
- Full-time
Your own desk - no 'hot-desk'-style sign-up systems
Added 15 mins ago
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Cosmetics Department - Clerk Front Store
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Provide customers with friendly and professional service by processing their service requests, payments, and transactions in an efficient manner. Ensure accurate cash-handling procedures at…
Added 15 mins ago
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Technical Support Specialist L1 / L2 – North America
Letsignit
Montreal, QC
- Full-time
…high customer satisfaction and continuous improvement of the…
Added 17 mins ago
Guest Service Manager
Omni Hotels & Resorts
Toronto, ON
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Added 17 mins ago
Service Coordinator
Laura Canada
AB · Rocky View, AB
Provide exemplary customer service at cash desk.
Added 32 mins ago
G
Alarm Dispatcher/National Desk Fulltime- Nights
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- Full-time
We are looking for an organized, proactive, and service-focused Portfolio Scheduler to support our security operations by coordinating schedules, ensuring adequate staffing coverage, and…
Added 32 mins ago
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Customer Service Representative (Part-Time)
Centurion Asset Management Inc.
Waterloo, ON
- Part-time
…Flexible Work Week Schedules; Vacation Policy based on Length of Service; Summer and Holiday Hours Programs; Centurion Learning Academy; Opportunities for Growth; Education Reimbursement…
Added 32 mins ago
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Added 32 mins ago
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Registered Massage Therapist - Mississauga (Join the Talent Pool!)
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Collaborative in nature and see the importance and impact of partnering closely with your clinic’s Front Desk team
Added 32 mins ago
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Physiotherapist - Mississauga (Join the Talent Pool!)
Myo
Mississauga, ON
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Collaborative in nature and see the importance and impact of partnering closely with your clinic’s Front Desk team
Added 45 mins ago
OT
Chief Invigilator - Limited Term
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Oshawa, ON
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…authorized items for use during the examination are at a student's…
Added 45 mins ago
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Physiotherapist - Mississauga (Join the Talent Pool!)
Myo
Mississauga, ON
- Full-time
Collaborative in nature and see the importance and impact of partnering closely with your clinic’s Front Desk team
Added 45 mins ago
VR
Concierge
VIVA Retirement Communities
Toronto, ON
- Full-time
…to provide the highest standards of performance and customer service. You may or may not have experience as concierge/front desk Team Member, but are willing and committed to learning how…
Added 45 mins ago
M
Registered Massage Therapist - Mississauga (Join the Talent Pool!)
Myo
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- Full-time
Collaborative in nature and see the importance and impact of partnering closely with your clinic’s Front Desk team
Added 45 mins ago
M
Chiropractor - Mississauga (Join the Talent Pool!)
Myo
Mississauga, ON
- Full-time
Collaborative in nature and see the importance and impact of partnering closely with your clinic’s Front Desk team
Added 45 mins ago
SW
Technical Sales Support Specialist
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Calgary, AB
- Full-time
5+ years of relevant experience in technical sales support, inside sales, an order desk, technical customer service or a related role, preferably in industrial distribution, manufacturing,…

Marriott

Guest Services Associate

11 Colonel By Drive, Ottawa, ON, K1N 9H4, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: The Westin Ottawa takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

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More about this job

Responsibilities

The Guest Services Associate manages all aspects of the guest arrival and departure process, including room assignments, billing, and payment processing. They also serve as the primary point of contact for guest inquiries, requests, and concerns while maintaining accurate daily reports and documentation.

Requirements

Candidates must possess a high school diploma or G.E.D. equivalent. While no prior work experience is required, the role demands professional communication skills and the ability to perform physical tasks such as standing for extended periods.

Skills

Guest Services
Check-in/Check-out Processing
Billing Verification
Telephone Switchboard Operation
Cash Handling
Conflict Resolution
Communication
Teamwork
Data Entry
Reporting
Attention To Detail
Professionalism
Customer Satisfaction
Time Management
Problem Solving

Benefits

Marriott Travel Discounts
Staff Meal Program
Health Benefits
Dental Benefits

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Hospitality
Front Desk
Check-in
Check-out
Billing
Cash Handling
Switchboard
Customer Service
Reporting
Marriott International
Westin
Loss Prevention
Quality Assurance
Bilingual
Accessibility

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