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Added 7 mins ago
C
Manager, Inventory Control
Cozey
Mont-Royal, QC
- Full-time
…value and customer service. As a fast-growing, online-first brand, our success is driven by a team that shares our passion for redefining the furniture…
Added 7 mins ago
SC
Department Manager, Clothing, Chinook Womens
Sport Chek
Calgary, AB
- Full-time
As a Department Sales Manager of Clothing, you have a passion for sports and live an active lifestyle.
Added 21 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Shelburne, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 21 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Vaughan, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 21 mins ago
C
Deli Clerk-13th Ave Food Store
Co-op
Medicine Hat, AB
- Part-time
Reporting to the Deli Manager, this position is responsible for preparing a variety of deli foods: including meats, salads, pizzas, and sandwiches - while delivering an exceptional customer…
Added 37 mins ago
OP
Guest Experience Representative
Oxford Properties Group
Mississauga, ON
- Full-time
Reporting to the Guest Experience Manager, you will serve as a brand ambassador for Square One Shopping Centre, welcoming and assisting guests within a luxury retail environment. Through…
Added 37 mins ago
PL
Guest Service Manager
Pomeroy Lodging
Prince George, BC
- Full-time
We are looking for a Guest Service Manager to join our team!
Added 37 mins ago
L
Financial Service Representative - LendDirect Office 1507
LendDirect
Oshawa, ON
- Full-time
…brands like Cash Money®, LendDirect®, Heights Finance. Each brand is constantly evolving to better serve our…
Added 37 mins ago
SC
Department Manager, Hardgoods, Duncan Mall
Sport Chek
Duncan, BC
- Full-time
As a Department Sales Manager of Hardgoods, you have a passion for sports and live an active lifestyle.
Added 52 mins ago
RB
Investment Advisor
Royal Bank of Canada
Toronto, ON
- Full-time
Lean on RBC Dominion Securities’ strong brand and reputation to build a client base of high-net-worth individuals, families and business owners and manage their complex financial needs.
Added 52 mins ago
IB
Product Operations Manager
Indigo Books & Music
Regina, SK
- From $50,000 CAD / year
- Full-time
The Product Operations Manager translates Indigo’s visual merchandising priorities into locally relevant execution, strengthening community connection and brand affinity while delivering a…
Added 1 hour ago
X
Grinder
Xerxes
AB · Edmonton, AB
- Full-time
…parts according to specifications. Reporting to the Production Manager or Shift Supervisor, this role helps ensure products are completed safely, efficiently, and to established quality…
Added 1 hour ago
X
Software Engineer Co-op
Xradar
Burnaby, BC
- Full-time
…software and hardware, from debugging software issues to bringing brand-new features to life. You do not need previous NDT experience. We’re looking for someone with solid programming…
Added 1 hour ago
C
Full-Time Glaslyn Store Manager
Co-op
Glaslyn, SK
- Full-time
Reporting to the Food Division Manager, you will be responsible for managing all aspects of the Glaslyn Food Store. Your duties will include:
Added 1 hour ago
EP
Operational Controls Manager
Embrace Pet Insurance
NB · Chiasson Office, NB
- Full-time
…resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner…
Added 1 hour ago
FH
Learning & Development Coordinator
Fairmont Hotels & Resorts
Banff, AB
- Full-time
Reporting to the Learning & Development Manager, responsibilities and essential job functions include, but are not limited to the following:
Added 1 hour ago
S(
Territory Sales Manager (Montreal, Quebec)
SDI (North America), Inc.
Montreal, QC
- Full-time
…had significant clinical experience as a hygienist, office manager or dental assistant. This candidate should be comfortable with frequent travel and be able to service current accounts and…
Added 1 hour ago
S
Retail Assistant Store Manager
Skechers
Edmonton, AB
- Part-time
…of apparel and accessories, Skechers is a complete lifestyle…
Added 1 hour ago
S
Retail Assistant Store Manager
Skechers
Calgary, AB
- Part-time
…of apparel and accessories, Skechers is a complete lifestyle…
Added 1 hour ago
HR
Specialist, Designated Beauty Advisor (DBA) - Cartier
Holt Renfrew
Vancouver, BC
- Full-time
…responsible for the achievement of the sales target of their assigned…
Added 1 hour ago
BP
Assistant General Manager
Boston Pizza
High Level, AB
- Full-time
…management of the Front of House team members. The Assistant General Manager is responsible for ensuring that our most important people, our Guests and team members, have an excellent…
Added 1 hour ago
O
Gestionnaire des perspectives d’affaires (Mandat de 12 mois) | Business Insights Manager – 12 months mandate
Organon
Kirkland, QC
- Full-time
Le gestionnaire des perspectives d’affaires (Business Insights Manager - BIM) agit à titre de partenaire stratégique clé de l’entreprise et de principal point de contact pour la génération…
Added 1 hour ago
CC
Retail Shift Leader
Canna Cabana
Welland, ON
- $17.95 to $19.5 CAD / hour
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 2 hours ago
R-
Team Lead (Part time) - Avenue du Mont-Royal
RCL - Reitmans Canada Ltd/Ltée
Montreal, QC
- Part-time
…people, so join a creative, welcoming, and socially minded brand, and build a career that truly fits you at…
Added 2 hours ago
R-
Assistant Store Manager - Metral Place Centre
RCL - Reitmans Canada Ltd/Ltée
Nanaimo, BC
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…

Marriott

Guest Services Associate

11 Colonel By Drive, Ottawa, ON, K1N 9H4, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: The Westin Ottawa takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

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More about this job

Responsibilities

Process guest check-ins, check-outs, and room assignments while managing billing and payment transactions. Coordinate with housekeeping and other departments to ensure guest requests and concerns are addressed promptly.

Requirements

Requires a high school diploma or G.E.D. equivalent. Candidates should be professional, capable of standing for extended periods, and able to lift up to 10 pounds.

Skills

Guest Services
Check-in/Check-out
Billing
Telephone Etiquette
Conflict Resolution
Data Entry
Cash Handling
Communication
Teamwork
Problem Solving
Attention To Detail
Multitasking
Customer Satisfaction
Professionalism
Time Management

Benefits

Marriott Travel Discounts
Staff Meal Program
Health Benefits
Dental Benefits

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Hospitality
Front Desk
Check-in
Check-out
Billing
Customer Service
Marriott International
Westin
Housekeeping Coordination
Cash Handling
Switchboard
Reporting
Loss Prevention
Professionalism
Communication
Accessibility
Teamwork
Guest Relations

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